Welcome to Shell UK Customer Services
Shell Recharge Subscription
What is a Shell Recharge subscription?
What is a Shell Recharge subscription?
An EV subscription is a flexible way for Shell GO+ Rewards members to save on EV charging. With no long-term commitment, you can subscribe, cancel, or renew at any time—making it easier and more affordable to drive electric.
For just £9.99 per month, enjoy exclusive benefits designed to make your EV charging experience even more rewarding. 30% off standard app pricing per kWh of EV charging (up to 1,000 kWh/month).*
*T&Cs apply, visit www.shell.co.uk/shellgoplustc. Participating Shell service stations and Shell Recharge branded forecourts and destination partners: Waitrose, Aldi, Roadchef. Shell Recharge On Street is excluded. New members will receive £2.50 worth of points when joining and opting into marketing communications
Do you offer a subscription trial period?
Do you offer a subscription trial period?
Yes, we do. You can cancel your subscription within 14 days of activation. If you do, you’ll receive a full refund, minus the value of any discounts you’ve already used during that time.
How do I activate a Shell Recharge subscription?
How do I activate a Shell Recharge subscription?
You can activate your Shell Recharge Subscription directly in the Shell App by navigating to 'More' at the bottom right of your screen and tapping the “Subscribe Now” button.
Before subscribing, make sure:
- You have an active charge card.
- Your charge card is linked to a valid payment method.
To start your subscription — even during a free or discounted trial — you will also need to provide a valid payment method.
The subscription runs on a monthly cycle, starting from the date of successful payment. It’s valid at Shell Recharge forecourts and destination locations, including Waitrose, Aldi, and Roadchef. Shell Recharge On-Street is excluded.
What is the price of a Shell Recharge subscription?
What is the price of a Shell Recharge subscription?
The Shell Recharge subscription costs £9.99 per month. As a subscriber, you’ll receive 30% off the standard Shell App charging rate, up to 1,000 kWh per month—helping you save more as you charge.
How can I change my payment method for subscriptions?
How can I change my payment method for subscriptions?
To update your payment method in the Shell App:
2. Go to the “More” menu
3. Tap “Shell Recharge Cards”
4. Select your card
5. Choose “Payment method”
6. Tap “Add payment method” and follow the prompts
Do you support Subscription auto-renewal?
Do you support Subscription auto-renewal?
Yes, subscription auto-renewal is supported in the Shell App. To enable it, simply go to your subscription settings and switch on the auto-renewal option—this ensures your plan continues seamlessly every month.
Contact support
Service stations
Service stations
Chat with us anytime! Our Shell Virtual Assistant is available 24/7 to assist you. Simply click on the chat button at the lower right hand corner of the page to start a conversation.
If needed, our Shell Virtual Assistant can connect you to a live agent during business hours, Monday to Friday: 8:00 AM – 4:45 PM excluding public holidays.
Webform: Shell Service Station Enquiries
Shell GO+ Rewards
Shell GO+ Rewards
Chat with us anytime! Our Shell Virtual Assistant is available 24/7 to assist you. Simply click on the chat button at the lower right hand corner of the page to start a conversation.
If needed, our Shell Virtual Assistant can connect you to a live agent during business hours, Monday to Friday: 8:00 AM – 4:45 PM excluding public holidays.
Webform: UK Shell Go+ Rewards Enquiries
Email: GoPlusCSCUK@shell.com
Shell Recharge
Shell Recharge
Chat with us anytime! Our Shell Virtual Assistant is available 24/7 to assist you. Simply click on the chat button at the lower right-hand corner of the page to start a conversation.
If needed, our Shell Virtual Assistant can connect you to a live agent during business hours, Monday to Friday: 8:00 AM – 4:45 PM excluding public holidays.
Webform:
- Questions related to Home and Business charging: Home and Business
- Questions related about Account Deactivation: Account Deactivation
- Questions related to UK Shell Recharge Enquiries: UK Shell Recharge