Welcome to Shell UK Customer Services
Electric Vehicle Charging
With a Shell Recharge card, do I get access to charge points and EVSEs?
With a Shell Recharge card, do I get access to charge points and EVSEs?
Yes. With the Shell App and charge card, you get access to every charge point (EVSE) in the network. This includes Shell Recharge charge points and charge points from any of the other roaming operators that we partner with.
Where does the electricity come from?
Where does the electricity come from?
Shell Recharge locations are supplied with electricity from 100% certified renewable sources*
*Our renewable electricity is certified by Renewable Energy Guarantees of Origin (REGOs), which means that all of the electricity Shell purchases to supply our Shell Recharge sites is matched with the equivalent amount of units from 100% renewable sources in the UK.
Won’t electric vehicle charging put too much pressure on the grid?
Won’t electric vehicle charging put too much pressure on the grid?
The power demand of an electric car means it is not like plugging in an iron or putting on the kettle – it is more like plugging in an extra house. That is why Shell is also supporting the transition to electric vehicles by working on a system to help the grid handle the predicted increase in electric vehicles.
Isn’t having electricity on a petrol forecourt dangerous? If it’s raining, am I in danger of being electrocuted?
Isn’t having electricity on a petrol forecourt dangerous? If it’s raining, am I in danger of being electrocuted?
EV charging is completely safe, including in the rain. Electricity only flows between the charger and the car once the cables are locked in place.
Contact support
Service stations
Service stations
Chat with us anytime! Our Shell Virtual Assistant is available 24/7 to assist you. Simply click on the chat button at the lower right hand corner of the page to start a conversation.
If needed, our Shell Virtual Assistant can connect you to a live agent during business hours, Monday to Friday: 8:00 AM – 4:45 PM excluding public holidays.
Webform: Shell Service Station Enquiries
Shell GO+ Rewards
Shell GO+ Rewards
Chat with us anytime! Our Shell Virtual Assistant is available 24/7 to assist you. Simply click on the chat button at the lower right hand corner of the page to start a conversation.
If needed, our Shell Virtual Assistant can connect you to a live agent during business hours, Monday to Friday: 8:00 AM – 4:45 PM excluding public holidays.
Webform: UK Shell Go+ Rewards Enquiries
Shell Recharge
Shell Recharge
Simply click on the chat button at the lower right-hand corner of the page to start a conversation with our Shell Virtual Assistant.
If needed, our Shell Virtual Assistant can connect you to a live agent during business hours, Monday to Friday: 8:00 AM – 4:45 PM excluding public holidays.
Please note: We’ve migrated our home and business charge points to 50five. For support, contact 50five’s customer service here: 50five Shell Recharge Customer Support