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Contact details for our customer services teams and offices in the UK.

Contact us

If you are a Shell UK Customer and have any enquiries, please contact one of the Shell representatives below. If you are a Shell Customer from another country, please visit Shell Global

 to contact your country’s support team.

Help and Support

Shell Recharge

For all queries related to Shell Recharge, please use the below channels:

FAQs: https://shellrecharge.com/en-gb/support

Chat: Simply click on the chat button at the lower right-hand corner of the page to start a conversation with our Shell Virtual Assistant.

If needed, our Shell Virtual Assistant can connect you to a live agent during business hours, Monday to Friday: 8:00 AM – 4:45 PM excluding public holidays.

Webform:

Shell Motorist Customer Services

For all queries related to Shell Service Stations, please use the below channels

FAQs: Get answers to the most frequently asked questions

Chat: Simply click on the chat button at the lower right hand corner of the page to start a conversation with our Shell Virtual Assistant.

If needed, our Shell Virtual Assistant can connect you to a live agent during business hours, Monday to Friday: 8:00 AM – 4:45 PM excluding public holidays.

Webform: Contact Us about UK Shell Service Stations

Email: generalpublicenquiries-uk@shell.com

Contact HR

For HR-related questions, please visit our Contact Shell HR page

Shell GO+ Customer Services

For all queries related to Shell Go+ Rewards, please use the below channels

FAQs: Get answers to the most frequently asked questions

Chat: Simply click on the chat button at the lower right hand corner of the page to start a conversation with our Shell Virtual Assistant.

If needed, our Shell Virtual Assistant can connect you to a live agent during business hours, Monday to Friday: 8:00 AM – 4:45 PM excluding public holidays.

Webform: Contact Us about UK Shell Go+ Rewards

Email: gopluscscuk@shell.com

Website: https://www.goplus.shell.com/en-gb/

Shell Fuel Card Customer Services

For all queries related to Shell Fuel cards, please contact our Fleet Solutions Customer Service team:

Email: generalcardrequests-uk@shell.com

Website: www.shell.co.uk/shellfuelcard

Shell UK limited

Shell U.K. Limited

Shell Centre
London
SE1 7NA
 
Tel: +44 (0) 20 7934 1234

Business customers

Shell plc

Shell Centre
York Road
London,
SE1 7NA

Switchboard telephone: 0800 731 8888

Shell Upstream International - Europe

Shell U.K. Limited
The Silver Fin Building,
455 Union Street,
Aberdeen AB11 6DB
Tel: +44 (0) 01224 882000

Bacton Gas Plant
Paston Rd
Bacton
Norwich
Norfolk
NR12 0JE
Tel: +44 (0) 1263 720661

Fife NGL Plant
PO Box 16
Cowdenbeath
Fife
KY4 8EL
Tel: +44 (0) 1383 611333

Braefoot Bay Marine Terminal
Aberdour
Fife
KY3 0XR
Tel: +44 (0) 1383 892123

St. Fergus Gas Plant
PO Box 20
Peterhead
AB42 3EP
Tel: +44 (0) 1779 872240

Shell Lubricants for commercial business

Shell Industrial Lubricants provides lubrication products to the UK manufacturing sector. To ensure continuity of your production lines and protect your machines, Shell has developed a full range of premium quality lubricants, greases and fluids. Whether you operate in general engineering, metals or any other industry segment, we have the products to meet your needs.

Shell U.K. Limited

Shell Centre
London
SE1 7NA

Shell Trading and Shipping

Shell Centre
London
SE1 7NA
United Kingdom

Shell Automotive

Shell Automotive is focused on the sale of lubricants for use in motorbikes, cars, vans and trucks to commercial businesses such as Franchised dealerships, Independent workshops, National Trade and Factors. Shell Automotive offers you a broad range of partner services, which not only help boost your business, but also offer you peace of mind solutions for the future.

Shell U.K. Limited

Shell Centre
London
SE1 7NA
 
Tel: 08708 500 924