Contact us
If you have any comments for Shell in the U.K. please contact one of the Shell representatives below
Shell Support
Have a question? Why not have a look at our new Help and Support FAQ section.
Find answers to Loyalty, Service station, Fuel card, Oils & Lubricant questions and more
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Shell Energy Customers
For all queries related to Shell Energy please get in touch with our Shell Energy Retail team:
Chat with a virtual assistant about Shell Energy: https://www.shellenergy.co.uk/contact-us
To speak to us about energy, call us on 0330 094 5800, 8am to 6.30pm weekdays and 9am to 4pm on Saturdays.
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Shell UK limited
Shell U.K. Limited
Shell Centre
London
SE1 7NA
Tel: +44 (0) 20 7934 1234 -
Shell Fuel Card Customer Services
For all queries related to Shell Fuel cards, please contact our Fleet Solutions Customer Service team:
Phone: 0800 731 3131*
Email: generalcardrequests-uk@shell.com
Website: www.shell.co.uk/shellfuelcard
FAQs: Get answers to the most frequently asked questions
*Our lines are open from 8.00AM to 5.00PM, Monday to Friday.
*Block card request (Option 1) is available 24/7.
For queries about the Shell Driver’s Club card and/or points collection, please go to the Motorists section of the Shell website.
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Shell Autogas LPG For Cars Customer Services
For all queries related Autogas LGP please contact:
Autogas Limited
20 Chestnut Court
Jill Lane
Sambourne
Warwickshire
B96 6EWPhone: 0152 789 5160
Fax: 0152 789 4123
Email: info@autogaslimited.co.uk
Website: https://autogaslimited.co.uk
Business Customers
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Shell Global Headquarters (Royal Dutch Shell)
Royal Dutch Shell plc
Carel van Bylandtlaan 30
2596 HR DEN HAAG
The Netherlands
Postbus 162
2501 AN DEN HAAGTel: +31 70 377 9111
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Shell Upstream International - Europe
1 Altens Farm Road
Nigg
Aberdeen
AB12 3FY
Tel: +44 (0) 1224 882000Bacton Gas Plant
Paston Rd
Bacton
Norwich
Norfolk
NR12 0JETel: +44 (0) 1263 720661
Fife NGL Plant
PO Box 16
Cowdenbeath
Fife
KY4 8EL
Tel: +44 (0) 1383 611333Braefoot Bay Marine Terminal
Aberdour
Fife
KY3 0XR
Tel: +44 (0) 1383 892123St. Fergus Gas Plant
PO Box 20
Peterhead
AB42 3EP
Tel: +44 (0) 1779 872240 -
Shell Lubricants for commercial business
Shell Industrial Lubricants provides lubrication products to the UK manufacturing sector. To ensure continuity of your production lines and protect your machines, Shell has developed a full range of premium quality lubricants, greases and fluids. Whether you operate in general engineering, metals or any other industry segment, we have the products to meet your needs.
Shell U.K. Limited
Shell Centre
London
SE1 7NA
Tel: 0800 731 8888 Option 3
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Shell Commercial Road Transport
Commercial Road Transport (CRT) offer euroShell Card that will keep your fleet on the road in the UK and Europe. Linked to our fuel card are a range of Management Information and Service options which will provide you with greater control, saving you time and money.
Shell U.K. Limited
Shell Centre
London
SE1 7NA
For customers:
Phone: 0800 731 31 31
Email: retailenquiries-uk@shell.com
Website: www.euroshell.co.uk
For retailers:
Phone: 0844 892 1898
Email: retailenquiries-uk@shell.com
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Shell Trading and Shipping
Shell Trading
80 Strand
London
WC2R 0ZA
United KingdomWebsite: http://www.shell.com/business-customers/trading-and-supply/contact-shell-trading-and-supply.html
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Shell Automotive
Shell Automotive is focused on the sale of lubricants for use in motorbikes, cars, vans and trucks to commercial businesses such as Franchised dealerships, Independent workshops, National Trade and Factors. Shell Automotive offers you a broad range of partner services, which not only help boost your business, but also offer you peace of mind solutions for the future.
Shell U.K. LimitedShell Centre
London
SE1 7NA
Tel: 08708 500 924