Shell Global Helpline

You can communicate anonymously, by identifying yourself and asking to communicate with just one just one person without your name being recorded or you can provide your name and contact details. Provide as much information as possible about your concern but keep it relevant, especially if you are making an allegation about another person.

At the end of the telephone interview or submission of a web report, you will be given a report number and PIN code so you may call back or access the website to check if there is a response from the company, or to provide additional information. Both reporting a concern on the web or by phone will result in a report that is passed to Shell.

Your report is passed to a Regional Coordinator who will assess the report and allocate to a Case Manager to decide the appropriate action. If the report is a query, or perhaps a dilemma for which advice is sought, it will be passed to someone qualified to provide that advice, such as an appointed expert in the subject or a member of our legal team.

If the report is in the nature of an allegation that requires careful investigation, an investigator or investigation team will be assigned. This will usually involve a suitably-trained investigator from the country to which the report refers, who has local expertise.

If the reported incident requires expertise not available within Shell, an outside expert may be involved under similar strict confidentiality. Details of the case, and especially the identity of the person who made the report and any persons mentioned in the report, are kept confidential and only shared on a strict need-to-know basis. The investigation itself will focus on an objective, factual analysis of the case. In the event that an allegation has been found to be true, the local operating company will decide on the action or actions to be taken.