Welcome to Shell UK Customer Services
Help and Support
How can I get help and support when using Shell Recharge?
How can I get help and support when using Shell Recharge?
FAQs: https://shellrecharge.com/en-gb/support
Chat: Simply click on the chat button at the lower right hand corner of the page to start a conversation with our Shell Virtual Assistant.
If needed, our Shell Virtual Assistant can connect you to a live agent during business hours, Monday to Friday: 8:00 AM – 4:45 PM excluding public holidays.
Webform:
- Questions related to Home and Business charging: Home and Business
- Questions related about Account Deactivation: Account Deactivation
Home and Business Charging Questions
Home and Business Charging Questions
- Questions related to Home and Business charging: Home and Business
How can I delete my account from the Shell App?
How can I delete my account from the Shell App?
To delete your account, open the Shell App, go to the ‘More’ tab, and select ‘View and Edit Profile’. From there, tap ‘Delete Account’ and follow the prompts.
Please note: Once your account is deleted, it cannot be reactivated. You’ll need to register again as a new user if you wish to return.
Contact support
Service stations
Service stations
Chat with us anytime! Our Shell Virtual Assistant is available 24/7 to assist you. Simply click on the chat button at the lower right hand corner of the page to start a conversation.
If needed, our Shell Virtual Assistant can connect you to a live agent during business hours, Monday to Friday: 8:00 AM – 4:45 PM excluding public holidays.
Webform: Shell Service Station Enquiries
Shell GO+ Rewards
Shell GO+ Rewards
Chat with us anytime! Our Shell Virtual Assistant is available 24/7 to assist you. Simply click on the chat button at the lower right hand corner of the page to start a conversation.
If needed, our Shell Virtual Assistant can connect you to a live agent during business hours, Monday to Friday: 8:00 AM – 4:45 PM excluding public holidays.
Webform: UK Shell Go+ Rewards Enquiries
Email: GoPlusCSCUK@shell.com
Shell Recharge
Shell Recharge
Chat with us anytime! Our Shell Virtual Assistant is available 24/7 to assist you. Simply click on the chat button at the lower right-hand corner of the page to start a conversation.
If needed, our Shell Virtual Assistant can connect you to a live agent during business hours, Monday to Friday: 8:00 AM – 4:45 PM excluding public holidays.
Webform:
- Questions related to Home and Business charging: Home and Business
- Questions related about Account Deactivation: Account Deactivation
- Questions related to UK Shell Recharge Enquiries: UK Shell Recharge