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About Shell Recharge
- What connector types are available at Shell Recharge locations?
- How many chargers are provided per location ?
- What is Shell Recharge?
How to Use Shell Recharge
- How do I charge when using Shell Recharge?
- How do you convert power from AC to DC for an EV?
- Should I use an AC or DC charger?
Electric Charging in the Shell App
- Does the Shell App provide cross-border roaming ?
- How do I use the Shell App to recharge my EV car ?
- What EV features are available in the Shell App ?
Shell GO+ Rewards Membership
- How many points can I earn for a charging session?
- How can I earn points on my Shell Recharge charging sessions in the Shell App ?
- I didn't receive my extra 200 points for giving marketing consent when joining Shell GO+ Rewards.
Electric Vehicle Charging
- BYD charging card
- BYD charging credit
- With a Shell Recharge card, do I get access to charge points and EVSEs?
Charge Cards and Costs
- Do Shell Recharge charge blocking fees?
- How much does it cost to charge at Shell Recharge?
- What is a pre-authorisation fee?
Billing & Invoices
- I am unable to see my invoices
- Where can I view my EV charge transactions and invoices?
- What is a roaming network?
Shell Recharge Subscription
- What is a Shell Recharge subscription?
- Do you offer a subscription trial period?
- How do I activate a Shell Recharge subscription?
Contact support
Service stations
Service stations
Chat with us anytime! Our Shell Virtual Assistant is available 24/7 to assist you. Simply click on the chat button at the lower right hand corner of the page to start a conversation.
If needed, our Shell Virtual Assistant can connect you to a live agent during business hours, Monday to Friday: 8:00 AM – 4:45 PM excluding public holidays.
Webform: Shell Service Station Enquiries
Shell GO+ Rewards
Shell GO+ Rewards
Chat with us anytime! Our Shell Virtual Assistant is available 24/7 to assist you. Simply click on the chat button at the lower right hand corner of the page to start a conversation.
If needed, our Shell Virtual Assistant can connect you to a live agent during business hours, Monday to Friday: 8:00 AM – 4:45 PM excluding public holidays.
Webform: UK Shell Go+ Rewards Enquiries
Email: GoPlusCSCUK@shell.com
Shell Recharge
Shell Recharge
Chat with us anytime! Our Shell Virtual Assistant is available 24/7 to assist you. Simply click on the chat button at the lower right-hand corner of the page to start a conversation.
If needed, our Shell Virtual Assistant can connect you to a live agent during business hours, Monday to Friday: 8:00 AM – 4:45 PM excluding public holidays.
Webform:
- Questions related to Home and Business charging: Home and Business
- Questions related about Account Deactivation: Account Deactivation
- Questions related to UK Shell Recharge Enquiries: UK Shell Recharge