Welcome to Shell UK Customer Services

Chat with us anytime! Our Shell Virtual Assistant is available 24/7 to assist you. Simply click on the chat button at the lower right hand corner of the page to start a conversation.

If needed, our Shell Virtual Assistant can connect you to a live agent during business hours, Monday to Friday: 8:00 AM – 4:45 PM excluding public holidays.

Webform: Shell Service Station Enquiries

Email: generalpublicenquiries-UK@shell.com

Chat with us anytime! Our Shell Virtual Assistant is available 24/7 to assist you. Simply click on the chat button at the lower right hand corner of the page to start a conversation.

If needed, our Shell Virtual Assistant can connect you to a live agent during business hours, Monday to Friday: 8:00 AM – 4:45 PM excluding public holidays.

Webform: UK Shell Go+ Rewards Enquiries

Email: GoPlusCSCUK@shell.com

Chat with us anytime! Our Shell Virtual Assistant is available 24/7 to assist you. Simply click on the chat button at the lower right-hand corner of the page to start a conversation.

If needed, our Shell Virtual Assistant can connect you to a live agent during business hours, Monday to Friday: 8:00 AM – 4:45 PM excluding public holidays.

Webform:

• Questions related to Home and Business charging: Home and Business
• Questions related about Account Deactivation: Account Deactivation
• Questions related to UK Shell Recharge Enquiries: UK Shell Recharge