Welcome to Shell UK Customer Services
Premium Fuels
How do the reformulated New Shell V-Power fuels help engine cleanliness?
How do the reformulated New Shell V-Power fuels help engine cleanliness?
How does the reformulated Shell V-Power gasoline and diesel enhance my engine's fuel economy?
How does the reformulated Shell V-Power gasoline and diesel enhance my engine's fuel economy?
Are the reformulated Shell V-Power fuels only to be used by high performance and/or new vehicles?
Are the reformulated Shell V-Power fuels only to be used by high performance and/or new vehicles?
What is the difference between unleaded and diesel fuel?
What is the difference between unleaded and diesel fuel?
- Petrol and diesel engines ignite their fuel in different ways, so the fuels they use have to be designed differently too. Petrol engines use an electric spark to ignite a compressed mix of petrol and air.
- Diesel engines squeeze fuel and air so tightly that the mixture self-ignites without the need for an electric spark. Diesel engines are more efficient because of their greater compression compared with petrol engines, allowing them to make better use of the heat generated.
- Petrol is made of shorter chain molecules and contains less energy per litre. Diesel is made of components with longer molecular chains and contains more energy per litre.
Watch video below which explains the difference between Petrol and Diesel
Other Fuels & Lubricants sections
Contact support
Service stations
Service stations
Chat with us anytime! Our Shell Virtual Assistant is available 24/7 to assist you. Simply click on the chat button at the lower right hand corner of the page to start a conversation.
If needed, our Shell Virtual Assistant can connect you to a live agent during business hours, Monday to Friday: 8:00 AM – 4:45 PM excluding public holidays.
Webform: Shell Service Station Enquiries
Shell GO+ Rewards
Shell GO+ Rewards
Chat with us anytime! Our Shell Virtual Assistant is available 24/7 to assist you. Simply click on the chat button at the lower right hand corner of the page to start a conversation.
If needed, our Shell Virtual Assistant can connect you to a live agent during business hours, Monday to Friday: 8:00 AM – 4:45 PM excluding public holidays.
Webform: UK Shell Go+ Rewards Enquiries
Email: GoPlusCSCUK@shell.com
Shell Recharge
Shell Recharge
Chat with us anytime! Our Shell Virtual Assistant is available 24/7 to assist you. Simply click on the chat button at the lower right-hand corner of the page to start a conversation.
If needed, our Shell Virtual Assistant can connect you to a live agent during business hours, Monday to Friday: 8:00 AM – 4:45 PM excluding public holidays.
Webform:
- Questions related to Home and Business charging: Home and Business
- Questions related about Account Deactivation: Account Deactivation
- Questions related to UK Shell Recharge Enquiries: UK Shell Recharge