Welcome to Shell UK Customer Services
General
Are Shell fuels tested to ensure they are of a high quality?
Are Shell fuels tested to ensure they are of a high quality?
Shell has done extensive research in order to formulate the highest quality fuels for our customers on the road. We test our own fuel at both retail sites and supply terminals to ensure that it is of a high quality. If you are unhappy with the fuel that you purchased then you can fill in out the form here [https://support.shell.com/hc/en-gb/requests/new] and we will look into it.
What is Ethanol?
What is Ethanol?
What is Octane?
What is Octane?
- Octane is an attribute all unleaded fuels have, measured by a Research Octane Number (or RON).
- Lower-octane fuels can result in a spontaneous ignition of the fuel-air mix called ‘engine knock’.
- Engine knock causes the engine to adjust the timing of the spark plug, in order to prioritise protecting itself from damaging over performance.
- Higher-octane fuels can stand more compression before automatically combusting.
- New Shell V-Power unleaded is a 99RON octane fuel.
- By comparison, regular Shell unleaded is 95RON.
- New Shell V-Power unleaded -the power of high octane.12
Watch the video below which explains what Octane is
12 Shell V-Power unleaded with 99 RON. Compared to Shell's regular Maingrade unleaded fuel. Effective in octane responsive vehicles only. No guarantees provided. See shell.co.uk/vpower for more information
If I want to find out more, who can I contact?
If I want to find out more, who can I contact?
If you would like any further information please contact the Shell Customer Service Centre:
Chat: Simply click on the chat button at the lower right hand corner of the page to start a conversation with our Shell Virtual Assistant.
If needed, our Shell Virtual Assistant can connect you to a live agent during business hours, Monday to Friday: 8:00 AM – 4:45 PM excluding public holidays.
Webform: Contact us via Shell Service Stations Webform.
Other Fuels & Lubricants sections
Contact support
Service stations
Service stations
Chat with us anytime! Our Shell Virtual Assistant is available 24/7 to assist you. Simply click on the chat button at the lower right hand corner of the page to start a conversation.
If needed, our Shell Virtual Assistant can connect you to a live agent during business hours, Monday to Friday: 8:00 AM – 4:45 PM excluding public holidays.
Webform: Shell Service Station Enquiries
Shell GO+ Rewards
Shell GO+ Rewards
Chat with us anytime! Our Shell Virtual Assistant is available 24/7 to assist you. Simply click on the chat button at the lower right hand corner of the page to start a conversation.
If needed, our Shell Virtual Assistant can connect you to a live agent during business hours, Monday to Friday: 8:00 AM – 4:45 PM excluding public holidays.
Webform: UK Shell Go+ Rewards Enquiries
Email: GoPlusCSCUK@shell.com
Shell Recharge
Shell Recharge
Chat with us anytime! Our Shell Virtual Assistant is available 24/7 to assist you. Simply click on the chat button at the lower right-hand corner of the page to start a conversation.
If needed, our Shell Virtual Assistant can connect you to a live agent during business hours, Monday to Friday: 8:00 AM – 4:45 PM excluding public holidays.
Webform:
- Questions related to Home and Business charging: Home and Business
- Questions related about Account Deactivation: Account Deactivation
- Questions related to UK Shell Recharge Enquiries: UK Shell Recharge