Welcome to Shell UK Customer Services
How to Use Shell Recharge
How do I charge when using Shell Recharge?
How do I charge when using Shell Recharge?
How do you convert power from AC to DC for an EV?
How do you convert power from AC to DC for an EV?
Should I use an AC or DC charger?
Should I use an AC or DC charger?
Ultimately, what’s better depends completely on the use case. If you’re in need of a quick recharge to continue your long-distance journey then you’ll usually choose DC charging (if your car supports it). For any other use case, AC charging will be the way to charge your car.
A general tip: match the charging capacity of your car with that of the charge point.
How long does it take to charge an EV with a 22kWh charger ?
How long does it take to charge an EV with a 22kWh charger ?
The time it takes to charge an EV on a 22kW charger depends on several factors, including the capacity of the EV's battery and the type of charger. However, as a general rule of thumb, it takes about 4 to 6 hours to fully charge an EV on a 22kW charger.
Does manufacturing an electric vehicle generate more greenhouse gas emissions than it saves?
Does manufacturing an electric vehicle generate more greenhouse gas emissions than it saves?
No, that is a myth. Let's take a look at this MIT report: https://energy.mit.edu/wp-content/uploads/2019/11/Insights-into-Future-Mobility.pdf (refer to Figure 4.6, page 67) which illustrates that Battery Emission Vehicles (BEVs) produce lesser emissions per mile compared to a similar sized Internal Combustion Engine (ICE) vehicle, even after including the greenhouse gas emissions associated with EV production.
Can I charge my EV when it rains?
Can I charge my EV when it rains?
What factors affect charging speeds?
What factors affect charging speeds?
Charging speeds are influenced by several factors. First, the charging rate of your EV will determine the charging speeds, as will the power level of the charge point you’re using. For example, if you’re charging using a 150kW charger, but your EV can take only 100kW, then that (100 kW) will be the maximum power level that can be input to the EV battery. Be sure to check the power of charge point in the Shell App. Another key factor is the energy level of the battery – or state of charge (SOC) – at the start of charging. For example, the charging speed for the same vehicle would usually be faster when SOC is between 20-50%, compared to when SOC is around 90%. Ambient temperature and the temperature of the battery also have a big impact on charging speeds. For instance, very low or high temperatures can have a negative effect on charging speeds, as your battery is out of its comfort zone. Other factors that affect charging speeds include the EV battery capacity, your energy use while charging (for example using the AC or heating while you’re waiting), and the EV on-board charger. Lastly, the EV battery management system can influence charging speeds, as it could limit charging speeds at any point in time to protect the battery.
How do I charge with Shell Recharge (formerly) ubitricity lamppost charge points?
How do I charge with Shell Recharge (formerly) ubitricity lamppost charge points?
- Find a charge point - Find one of more than 10,500 Ubitricity charge points across London using the Shell App.
- Start a charge - Plug your EV into the charger using the standard Type 2 cable. The easiest way to start the charge session is through the Shell App but you can also scan the QR code on the charge point with your mobile device. Then follow the instructions on the intuitive site.
- Easy payment - If using the Shell App, the card payment associated to your account will be debited. Like with any other session, you will be invoiced at the end of the payment cycle. It is also possible to pay with credit card or Apple/Google Pay.
What are lamppost and bollard charging posts?
What are lamppost and bollard charging posts?
Research shows that at or near-home charging is the most desired charging location, however just under a quarter of households in England do not have access to off-street or private parking. With charge point accessibility being one of the largest barriers to EV adoption.
Since 2018, Shell Recharge (formerly Ubitricity) have been solving this problem by installing more than 10,500 charging points into existing infrastructure across London, such as lampposts and bollards. These type of charge points provide am easy, convenient, close-to-home charging option and are perfect for overnight charging.
For more details, visit the ubitricity website.
How can I get the maximum range from my EV?
How can I get the maximum range from my EV?
Several things can help to maximise range in an EV, like keeping an eye on your speed. Driving at high speeds of over 65 mph will draw your battery much more quickly than lower speeds, as your EV will need more energy to overcome the air resistance.
Using regenerative braking is another way to maximise range. Regenerative braking acts as a brake on your car as soon as you lift off the accelerator, without needing to touch the brake pedal. The kinetic energy stored in a moving car gets converted back to chemical energy stored in the battery, so regenerative braking allows the EV to reuse the energy generated by slowing down.
Maintaining the recommended tyre pressure reduces rolling resistance and helps your EV to maximize its range. And defensive driving, which just means accelerating and decelerating gently to avoid any aggressive change in speed, can do the same.
You could also consider lightening your load, as too much baggage can reduce the EV range. Check the trunk or cargo area to make sure you’re not carrying around unnecessary baggage. Turn your air-conditioning or heating off when you don’t need it, or use it sparingly, and always plan each route to find the most direct option.
The Shell App will help you locate the most suitable place to charge on the go.
What are roaming partners and what is the connection to the Shell Recharge network?
What are roaming partners and what is the connection to the Shell Recharge network?
Why is my EV not charging at the speed advertised on your charge points?
Why is my EV not charging at the speed advertised on your charge points?
What is the time required to fully charge the car's battery, and what type of charging options are available?
What is the time required to fully charge the car's battery, and what type of charging options are available?
What's the difference between charging with Shell and other charge points in the network?
What's the difference between charging with Shell and other charge points in the network?
Which charge point operators can I charge when using my charge card and Shell App?
Which charge point operators can I charge when using my charge card and Shell App?
Who can I contact when a public charge point isn’t working?
Who can I contact when a public charge point isn’t working?
When a public charge point doesn’t work, you can call the operator of that charge point. The contact information can be found on the charge point, you can also find the name of charge point operator in the Shell App.
You can also simply click on the chat button at the lower right-hand corner of the page to start a conversation with our Shell Virtual Assistant.
If needed, our Shell Virtual Assistant can connect you to a live agent during business hours, Monday to Friday: 8:00 AM – 4:45 PM excluding public holidays.
Please note: We’ve migrated our home and business charge points to 50five. For support, contact 50five’s customer service here: 50five Shell Recharge Customer Support
How fast is it to charge at public EV stations?
How fast is it to charge at public EV stations?
Fast Chargers (7kW or 22kW)
These chargers typically take around 3–4 hours to fully charge a vehicle, depending on the size of the car’s battery. You’ll often find them in car parks and supermarkets.
Rapid Chargers (50kW)
Rapid chargers can charge most vehicles from 20% to 80% in around 60 minutes, under ideal conditions.*
Ultra-Rapid Chargers (150kW–400kW)
These chargers can typically charge most vehicles from 20% to 80% in approximately 30 minutes, under ideal conditions.**
Vehicles that can take full advantage of 150kW+ charging speeds usually have larger batteries, which require faster charging to achieve similar charge times.
*Charging speeds may vary depending on battery state, ambient temperature, energy losses, and other power usage (e.g. air conditioning). Not all vehicles are capable of reaching 50kW.
**Same conditions apply. Not all vehicles are capable of reaching 150kW or higher.
Is it possible to charge my electric car up to 100% with an ultra-rapid charger?
Is it possible to charge my electric car up to 100% with an ultra-rapid charger?
How long will it take to charge my electric vehicle with Shell Recharge?
How long will it take to charge my electric vehicle with Shell Recharge?
How can you say it will take 30 minutes? Aren’t all cars different?
How can you say it will take 30 minutes? Aren’t all cars different?
Yes, we understand that all cars are different, and it is the car which manages the speed of the charge. However, we quote 30 minutes as a guide for our customers, as our 350kW charge posts typically enable most cars to charge 20-80% in approximately 30 mins.
Do I have to charge for the full time, can I just top up for five minutes?
Do I have to charge for the full time, can I just top up for five minutes?
We ask customers to be considerate of others and allow them to charge for the amount of time they require up to a maximum of 60 minutes. Customer exceeding this may receive a penalty charge notice from Euro Car Parks.
Do I have to stay with my car/on the forecourt whilst it’s charging? Can I pop off and do my shopping?
Do I have to stay with my car/on the forecourt whilst it’s charging? Can I pop off and do my shopping?
You can leave your car charging at the Shell Recharge post and monitor progress through the Shell App. However, you should only leave your car in the Shell Recharge space for the time needed to charge your car. We ask our customers to be considerate of others and to not exceed 60 minutes charging time.
Will there be a penalty for drivers who leave their cars to charge for longer than 60 minutes?
Will there be a penalty for drivers who leave their cars to charge for longer than 60 minutes?
We have a parking ticket system to discourage cars from overstaying. We do request that customers only leave their car in the Shell Recharge space for the time needed to charge their car and continually review our enforcement policies.
Contact support
Service stations
Service stations
Chat with us anytime! Our Shell Virtual Assistant is available 24/7 to assist you. Simply click on the chat button at the lower right hand corner of the page to start a conversation.
If needed, our Shell Virtual Assistant can connect you to a live agent during business hours, Monday to Friday: 8:00 AM – 4:45 PM excluding public holidays.
Webform: Shell Service Station Enquiries
Shell GO+ Rewards
Shell GO+ Rewards
Chat with us anytime! Our Shell Virtual Assistant is available 24/7 to assist you. Simply click on the chat button at the lower right hand corner of the page to start a conversation.
If needed, our Shell Virtual Assistant can connect you to a live agent during business hours, Monday to Friday: 8:00 AM – 4:45 PM excluding public holidays.
Webform: UK Shell Go+ Rewards Enquiries
Shell Recharge
Shell Recharge
Simply click on the chat button at the lower right-hand corner of the page to start a conversation with our Shell Virtual Assistant.
If needed, our Shell Virtual Assistant can connect you to a live agent during business hours, Monday to Friday: 8:00 AM – 4:45 PM excluding public holidays.
Please note: We’ve migrated our home and business charge points to 50five. For support, contact 50five’s customer service here: 50five Shell Recharge Customer Support