Welcome to Shell UK Customer Services
About Shell Recharge
What connector types are available at Shell Recharge locations?
What connector types are available at Shell Recharge locations?
Shell Recharge locations typically offer connectors for Combined Charging System (CCS) and CHAdeMO, depending on the site. These are available across our fast, rapid, and ultra-rapid chargers. For safety reasons, only adaptors provided by the vehicle manufacturer are permitted. You can check the available connector types and charging speeds for each location in the Shell App under ‘Locations.’
How many chargers are provided per location ?
How many chargers are provided per location ?
The number of chargers varies by location. While you can’t reserve a charger in advance, the Shell App shows real-time connector availability at each site under ‘Locations.’
What is Shell Recharge?
What is Shell Recharge?
Shell Recharge is our electric vehicle (EV) charging network, offering EV drivers electricity from 100% certified renewable sources* with every charge. Shell Recharge is an Electric Vehicle (EV) charging service, which can be found at Shell forecourts, on-street locations, mobility hubs and destinations like Waitrose, Aldi and Roadchef.
*Our renewable electricity is certified by Renewable Energy Guarantees of Origin (REGOs), which means that all of the electricity Shell purchases to supply our Shell Recharge sites is matched with the equivalent amount of units from 100% renewable sources in the UK
Where can I find my nearest Shell Recharge location?
Where can I find my nearest Shell Recharge location?
You can find all Shell Recharge public charging stations, including those from our roaming partners, in the Shell App under ‘Locations.’ The app will show the nearest available chargers based on your current location.
What speed are Shell Recharge chargers?
What speed are Shell Recharge chargers?
Shell Recharge offers a variety of charging speeds up to 400kW. The exact speed available depends on the location and your vehicle’s capabilities. You can view the charging speed at each location in the Shell App under ‘Locations.’
How many Shell Recharge locations are open?
How many Shell Recharge locations are open?
There are currently over 380 Shell Recharge charge points across the UK at our forecourts and destination partner locations. We are aiming to operate a network of 200,000 charge points by 2030 including our Shell Recharge On-Street charger network. Please see the Shell App for an up to date list of stations.
How much does Shell Recharge cost?
How much does Shell Recharge cost?
Please visit Public charging with Shell Recharge | Shell UK for up to date pricing information.
Discount & Subscriptions
- Save 10p per kWh on the contactless price when using the Shell App and Charge Card*.
- Shell Recharge Subscription – £9.99/month**. Access 30% off standard Shell App pricing (up to 1,000 kWh/month) whilst earning 1 loyalty point per kWh charged.
*Available at participating service stations only: Grimshaw Park Service Station, Exelby Services Coneygarth, Aldi AC charge points and Shell Recharge in Partnership with Osprey are excluded from this offer.
**Available at Shell Recharge forecourts and destination partners: Waitrose, Aldi, Roadchef. Cancel anytime via the Shell App
How do CPOs and MSPs work together?
How do CPOs and MSPs work together?
What is the difference between a ‘rapid’, a ‘fast’ and a ‘high-powered’ charger?
What is the difference between a ‘rapid’, a ‘fast’ and a ‘high-powered’ charger?
Shell Recharge offers rapid chargers which are our 50kW chargers and typically charge most EVs in approximately 30 minutes*. High-powered chargers are 150kW chargers and can deliver power up to three times faster*. Fast chargers are usually either 7kW or 22 kW and so take longer to charge your car. These chargers are usually located in areas where the EV will be parked for a longer time (e.g. car parks).
*Results may vary, no guarantees provided. Charging speed depends on several factors including temperature outside, type of car, size of battery and battery condition. Please check with your OEM for compatibility and further information.
How do I pay for Shell Recharge? Do I have to be a member?
How do I pay for Shell Recharge? Do I have to be a member?
Shell Recharge customers can pay for their EV charging with:
1. Shell Recharge App or Shell Recharge Charge Card
Using the Shell App or the Shell Recharge Charge Card will give you a discounted rate, saving 10p per kWh compared to the contactless price.*
2. Contactless Payment
Tapping your credit or debit card to start a charge at Shell Recharge locations - this will charge the price shown on the payment terminal3. Subscription Shell Recharge customers can also subscribe for £9.99/month and enjoy 30% off Shell App price (up to 1,000 kWh/month), whilst earning 1 point per kWh charged.**
Note: contactless credit and debit card or app transactions at Shell Recharge, a pre-authorisation amount of £55 will be charged by your bank to ensure it’s available for you to pay with. For Shell Recharge on-street customers paying via QR code, a pre-authorisation amount of £40 will be charged. If you have mobile banking, you may see this amount pop up. When you finish charging, we tell your bank the real amount you spent, they deduct it and arrange to unreserve the pre-authorised amount. This process can take a few minutes to a few days depending on who you bank with.
*T&Cs apply, visit www.shell.co.uk/shellgoplustc. Offer available at selected Shell service stations and Shell Recharge branded charge points only. Shell Recharge AC charge points at Aldi, Shell Recharge in Partnership with Osprey, Grimshaw Park Service Station and Exelby Services are excluded from the save 10p per kwh offer. New members will receive £2.50 worth of points when joining and opting into marketing communications.
**Available at Shell Recharge forecourts and destination partners: Waitrose, Aldi, Roadchef. Cancel anytime via the Shell App
How many Shell Recharge locations are available?
How many Shell Recharge locations are available?
Shell offers access to over 70,000 public charge points worldwide, including at Shell forecourts, on-street locations, mobility hubs, and destinations like supermarkets. Shell aims to grow this network significantly, with a target of over 200,000 public EV charge points globally by 2030.
Contact support
Service stations
Service stations
Chat with us anytime! Our Shell Virtual Assistant is available 24/7 to assist you. Simply click on the chat button at the lower right hand corner of the page to start a conversation.
If needed, our Shell Virtual Assistant can connect you to a live agent during business hours, Monday to Friday: 8:00 AM – 4:45 PM excluding public holidays.
Webform: Shell Service Station Enquiries
Shell GO+ Rewards
Shell GO+ Rewards
Chat with us anytime! Our Shell Virtual Assistant is available 24/7 to assist you. Simply click on the chat button at the lower right hand corner of the page to start a conversation.
If needed, our Shell Virtual Assistant can connect you to a live agent during business hours, Monday to Friday: 8:00 AM – 4:45 PM excluding public holidays.
Webform: UK Shell Go+ Rewards Enquiries
Email: GoPlusCSCUK@shell.com
Shell Recharge
Shell Recharge
Chat with us anytime! Our Shell Virtual Assistant is available 24/7 to assist you. Simply click on the chat button at the lower right-hand corner of the page to start a conversation.
If needed, our Shell Virtual Assistant can connect you to a live agent during business hours, Monday to Friday: 8:00 AM – 4:45 PM excluding public holidays.
Webform:
- Questions related to Home and Business charging: Home and Business
- Questions related about Account Deactivation: Account Deactivation
- Questions related to UK Shell Recharge Enquiries: UK Shell Recharge