Welcome to Shell UK Customer Services
Feedback
How do I raise an issue that I had at a Shell service station?
How do I raise an issue that I had at a Shell service station?
We’re sorry to hear that you had a bad experience during a recent visit to one of our service stations and we’d like to put that right. Please provide our Customer Service with details:
Chat: Simply click on the chat button at the lower right hand corner of the page to start a conversation with our Shell Virtual Assistant.
If needed, our Shell Virtual Assistant can connect you to a live agent during business hours, Monday to Friday: 8:00 AM – 4:45 PM excluding public holidays.
Webform: Contact us via Shell Service Stations Webform.
Your feedback is important to us as it helps us to improve and ensure that we continuously offer you the best customer service. Please follow the link below if you would like to take our online customer satisfaction survey.
Who do I speak to regarding an issue with the facilities at one of your stations?
Who do I speak to regarding an issue with the facilities at one of your stations?
We are sorry to hear that you may not have had a great experience at one of our stations. Please provide us with further details via our Shell Service Stations Webform.
How do I complain about an accident I had at one of your stations?
How do I complain about an accident I had at one of your stations?
It's our biggest priority to create the safest environment possible at all our stations. If you have experienced an accident at one of our sites, let us know.
How do I give feedback for the great service I had at a Shell service station?
How do I give feedback for the great service I had at a Shell service station?
It’s always nice to get good feedback! So if you had a great visit or someone went out of their way for you, we’d love to know about it. Contact us on X or Facebook or you can contact us via our webform – whichever is easiest for you.
Your feedback is important to us as it helps us to improve and ensure that we continuously offer you the best customer service. Please follow the link below if you would like to take our online customer satisfaction survey.
Voice of the Customer
Voice of the Customer
Feedback
Your feedback is important to us as it helps us to improve and ensure that we continuously offer you the best customer service possible. Please follow the link below to our online customer satisfaction survey. You will be asked to provide the site id which can be found on your receipt. The survey will take approximately 5 minutes to complete.
If you would prefer to speak to someone regarding your recent visit to a Shell Service Station, please contact us via one of the methods below.
Other Shell Service Stations sections
Contact support
Service stations
Service stations
Chat with us anytime! Our Shell Virtual Assistant is available 24/7 to assist you. Simply click on the chat button at the lower right hand corner of the page to start a conversation.
If needed, our Shell Virtual Assistant can connect you to a live agent during business hours, Monday to Friday: 8:00 AM – 4:45 PM excluding public holidays.
Webform: Shell Service Station Enquiries
Shell GO+ Rewards
Shell GO+ Rewards
Chat with us anytime! Our Shell Virtual Assistant is available 24/7 to assist you. Simply click on the chat button at the lower right hand corner of the page to start a conversation.
If needed, our Shell Virtual Assistant can connect you to a live agent during business hours, Monday to Friday: 8:00 AM – 4:45 PM excluding public holidays.
Webform: UK Shell Go+ Rewards Enquiries
Email: GoPlusCSCUK@shell.com
Shell Recharge
Shell Recharge
Chat with us anytime! Our Shell Virtual Assistant is available 24/7 to assist you. Simply click on the chat button at the lower right-hand corner of the page to start a conversation.
If needed, our Shell Virtual Assistant can connect you to a live agent during business hours, Monday to Friday: 8:00 AM – 4:45 PM excluding public holidays.
Webform:
- Questions related to Home and Business charging: Home and Business
- Questions related about Account Deactivation: Account Deactivation
- Questions related to UK Shell Recharge Enquiries: UK Shell Recharge