Welcome to Shell UK Customer Services
General
What Is Shell Live Chat? How Can I Use This Option?
What Is Shell Live Chat? How Can I Use This Option?
Shell Live Chat is a feature that allows you to obtain more information about Shell products, services, and job offers, among other things. You’re welcome to chat with our agent using the live chat function.
The live chat is available from Monday to Friday, between 8:00 AM and 5:00 PM, excluding public holidays.
The chat button can be found in the Shell app under the “More” section -> “help center” or in the bottom right corner on the support page:
To use the chat, follow these steps:
- Click on the “Help” button.
- Next, click on the “Chat” button.
- Provide your details (name, surname, and email address).
- Type the message you want to convey.
- Once everything is filled out, click the “Start Chat” button.
Now you can chat with the agent.
After the conversation, you can share your feedback by clicking either the “👍” or “👎” button. You can also leave a comment if you’d like to share your insights, which will be helpful for future improvements. When you’re done, press the “Send” button.
To exit the chat, click the “Minimize” button in the upper right corner of the chat window.
How do I apply for a job at Shell?
How do I apply for a job at Shell?
Are you ready to explore opportunities to take your career to the next level? Whether you are a student, a graduate or an experienced professional, discover the impact you could make with a career at Shell.
Visit our Careers Section to begin.
How can I find the opening times of Shell Service Stations?
How can I find the opening times of Shell Service Stations?
To find opening times of your nearest Shell Service Station, select Open and Closing Hours in the Station Locator Tool
Follow these steps to find out how:
- Open Station Locator
- Type your location into the search box then click the yellow enter
The nearest Shell Service Stations will appear under search on left:
3. Select the nearest station to you and select Open and Closing Hours by clicking the
How many Shell Service Stations are there in the UK?
How many Shell Service Stations are there in the UK?
There are over 1000 Service Stations in the UK.
Where can I find the nearest Shell Service Station and the services it offers?
Where can I find the nearest Shell Service Station and the services it offers?
Shell Service Stations offer a variety of different services and amenities including:
- Fill Up & Go
- Deli2Go
- Costa Coffee
- Attended service
- Car wash facilities
- Fuelcard
- Cash machine
- Toilet facilities
To find out which services are offered at your local Shell Service Station use our Station Locator:
-
Enter your location into our Station Locator to find your nearest Shell Service Station
(e.g. postcode, street address, area, landmark)
-
Choose the most convenient Shell Service Station to you
- Select Services & Amenities and click the sign to see the services offered
Screenshot below shows list under Services & Amenities
Do I need to take off my helmet when I fill up my motorbike?
Do I need to take off my helmet when I fill up my motorbike?
Station staff need to be able to identify that customers who are filling up and making payments at Shell service stations are over the age of 16. Therefore we may ask motorcyclists to lift their visor or remove their helmet so that our station staff can verify their age. In some areas of the country, local police have made a request for motorcyclists to remove their helmets whilst refuelling and making payments. In these areas we are supporting local police with this request and will ask that all motorcyclists remove helmets.
I need a copy of a Technical / Safety data sheet for a Shell lubricant / fuel. How do I get one?
I need a copy of a Technical / Safety data sheet for a Shell lubricant / fuel. How do I get one?
The Shell Product Catalogue is a new initiative from Shell designed to help you find and download key information on our products quickly, easily and efficiently.
Search for products by brand name or application in your preferred country and download Material Safety Data Sheets (MSDS) and Technical Data Sheets (TDS) where available.
Searches can also be limited to a specific Line of Business (LOB), if required.
Other Shell Service Stations sections
Contact support
Service stations
Service stations
Chat with us anytime! Our Shell Virtual Assistant is available 24/7 to assist you. Simply click on the chat button at the lower right hand corner of the page to start a conversation.
If needed, our Shell Virtual Assistant can connect you to a live agent during business hours, Monday to Friday: 8:00 AM – 4:45 PM excluding public holidays.
Webform: Shell Service Station Enquiries
Shell GO+ Rewards
Shell GO+ Rewards
Chat with us anytime! Our Shell Virtual Assistant is available 24/7 to assist you. Simply click on the chat button at the lower right hand corner of the page to start a conversation.
If needed, our Shell Virtual Assistant can connect you to a live agent during business hours, Monday to Friday: 8:00 AM – 4:45 PM excluding public holidays.
Webform: UK Shell Go+ Rewards Enquiries
Email: GoPlusCSCUK@shell.com
Shell Recharge
Shell Recharge
Chat with us anytime! Our Shell Virtual Assistant is available 24/7 to assist you. Simply click on the chat button at the lower right-hand corner of the page to start a conversation.
If needed, our Shell Virtual Assistant can connect you to a live agent during business hours, Monday to Friday: 8:00 AM – 4:45 PM excluding public holidays.
Webform:
- Questions related to Home and Business charging: Home and Business
- Questions related about Account Deactivation: Account Deactivation
- Questions related to UK Shell Recharge Enquiries: UK Shell Recharge