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General terms and conditions

Please note that the Terms and Conditions of Sales are always applicable to all purchases from Shell Recharge Solutions.

In addition to the Terms and Conditions of Sales, other terms and conditions could be applicable to you as well, please see below:

  • If you are a consumer, the Terms and Conditions for consumers are applicable to you in addition to the Terms and Conditions of Sales.
  • If you buy additional services, such as an installation, subscription and/or dynamic power solutions, the terms and conditions of installation, subscription and/or dynamic power solutions are applicable to you as well in addition to the Terms and Conditions of Sales.

For example, if you are a consumer and buy all additional services, all terms and conditions published here are applicable to you.

Please note that if you are not resident in the UK, you will be subject to the terms and conditions posted on the page of your country of residence. If your country of residence is not mentioned on this website, the conditions on the international page apply to you.

General

Shell Recharge Terms and Conditions (PDF, 123 kB)

EV subscriptions (PDF, 115 kB)

General terms of use of the website (PDF, 167 kB)

Product specific

General Terms and Conditions for the Installation of a Charge Point (PDF, 168 kB)

General Terms and Conditions Subscriptions (PDF, 160 kB)

Dynamic Power Solutions (PDF, 158 kB)

Shell Recharge App Terms of Use (PDF, 286 kB)

Promotions

Terms and Conditions BYD promotion

Terms and Conditions BYD charge card promotion (PDF, 180 kB)

Terms and Conditions Strive Insight Ltd free prize draw (PDF, 140 kB)

Payment methods

Terms & conditions regarding payment methods (PDF, 155 kB)