How it works

Step 1 – Register

Registering for Fill Up & Go is simple. Just make sure you have the Shell Motorist app on your mobile:

Open the app and select ‘Fill Up & Go’ from the home screen.
Tap through the intro screens, before selecting the ‘Register’ option.
Enter your name, email address, create a password, set up a security question and create a pin
Select payment option (choose Apple Pay or PayPal for an iOS device or PayPal for any other device)
Apple Pay (you will need an iPhone 6 or later). The Shell Motorist app will link to your Apple Wallet or guide you through the Wallet set up.
- to check if you have an Apple Pay enabled device http://www.apple.com/uk/apple-pay/
PayPal (you will need a PayPal account). The Shell Motorist app will link to PayPal where you can log into your existing account
- If you don’t have a PayPal account you can set one up at https://www.paypal.com/signup/account?country.x=GB
If you have more than one payment method set up in your Shell Motorist app then you can switch between them at any time (FAQ )

When you next want to fill up at a Shell service station, simply drive onto the forecourt and stop at a pump:

From inside your car, open the Shell Motorist app and select ‘Fill Up & Go’
Tap the Fill Up & Go yellow bar
Stay in your car and scan the QR code displayed at the pump or key in the pump code
When the app displays the message ‘Start fuelling now’ you’re ready to fill up your tank (don’t forget to leave your phone in the car)

You can now fill up with fuel, just like you would do normally.

Leaving your phone safely in the car, start filling up. Make sure you use the pump you have just activated.
Fill up with the fuel you need. Either before you reach, or when you reach your maximum fuel spend limit, the pump will stop dispensing automatically.’
Once you’ve finished, simply return to your car. The app will confirm the purchase and you can continue your journey.
We’ll also email a receipt to you for your records.