This service enables disabled drivers to ask participating petrol stations for help before they go, so they have the confidence of knowing someone will be available to assist them after they arrive. The driver can then alert the station that they have arrived and notify them of the pump where they are parked. The station can acknowledge the driver and tell the them how long it will be before they receive assistance. Payment is easy too, with Fill Up & Go mobile payment available at selected Shell stations.

Customers with a smartphone can use the free fuelService app which provides a quick and easy way for drivers to find a participating petrol station, get directions and then ask for assistance. For drivers without a smartphone, they can find all the information they require on the fuelService website and then call an interactive telephone service instead. The integration of Fill Up & Go payment solution into the app means that drivers don't need cash to pay. Drivers can also give feedback to the stations to ensure they are providing a great service.

Here’s how it works:

With the fuelService app

Step 1

Fuel service step 1


Download the app

Use the app to locate your nearest participating Shell Service Station.

Step 2

Fuel service step 2


Ask before you go

Use the app to contact the station, to check they can help you, before you make the journey.

Step 3

fuel service step 3


When you arrive

Use the app to notify staff that you have arrived.

Step 4

fuel service step 4


Choose how to pay

From the fuelService app, tap the yellow Fill Up & Go bar to take you through to the Shell app to pay with Fill Up & Go. Or you can pay by cash or card*.

Not got a smartphone?

STEP 1 - Check the website to locate your nearest participating Shell Service station.

STEP 2 - Call before you go

Find the phone number and the station code from the website and then call to check they can help you, before you make the journey.

STEP 3 - Call when you arrive

Use the phone number and the station code on the posters at the Service Station, to let the staff know you have arrived.

STEP 4 - Choose how to pay

You can pay by cash or card.*

Terms and Conditions

FuelService and Fill Up & Go are available at selected service stations only.  The fuelservice app is not owned, or provided by Shell.  Please see and for terms and conditions.  Do not use a mobile phone whilst driving. Drive responsibly and always follow the High Way Code. *Contactless or chip and signature card required. 

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