Community Notices and Contact
This area of the website is primarily for residents and the local community. You can find here local notices of our activities on site and in the community, as well as our plant emergency contact and feedback details.
Contact Us
How to contact Shell Bacton
If you live locally and you would like to contact someone in relation to our operations at Bacton urgently or in an emergency, then please contact us using the below details. We aim to respond to you as quickly as we can.
Shell Bacton Gatehouse: +44 (0)1263 582781
Community Notices
May 2023
May 2023
Community Notice - Shell Bacton Gas Plant
Planned Venting
Dear community members,
This is to inform you that the Shell terminal at Bacton plans to carry out controlled venting on Saturday 6 May between 8am and 5pm.
This is an important activity for the maintenance of the plant so that we can continue to operate effectively to our safety standards and industry regulations.
The venting will last for approximately 60 mins and the noise will be audible from outside our fence line. However, please be reassured this is a normal and controlled event with no risks to the community.
We have informed the regulator as well as the local Bacton, Walcott & Paston Parish Councils, NNDC, MOD, and our neighbouring terminals.
Kind Regards,
Mark Goodacre – Production Unit Manager
February 2021
February 2021
Community Notice - Shell Bacton Gas Plant
Friday 26th February
Shell UK Limited
Dear community members,
Please be advised that the Shell Bacton site will carry out controlled venting of natural gas in order to depressurise a pipeline to enable essential maintenance.
The venting will commence earliest Friday 26th February, which we anticipate to continue for approximately five days. We are aware that noise as a result of venting may be audible from near our fence line.
We will be managing this through continuous noise monitoring and minimising venting at night. We have informed the regulator as well as the local Bacton & Walcott Parish Councils, NNDC, MOD, Norfolk Police and our neighbouring terminals.
If you have any questions or comments, please find details Ask question or comment here.
Kind Regards,
Sherlyn Deguzman – Production Unit Manager
Ray Kirby – Senior Production Supervisor
Community Notice - Shell Bacton Gas Plant
Thursday 11th February
Annual Red Alert sounder test
Wednesday 3rd March 2021 at 1000 hrs
Dear community members,
As part of the Control of Major Accident Hazards Regulations 2015 (COMAH), the Bacton Terminal Complex tests the Red Alert sounders on an annual basis every first Wednesday in March. This is the notification of that test, which will be performed on Wednesday 3rd March 2021 at 1000 hrs.
The Red Alert alarm is a loud, single tone undulating siren and is used in the unlikely event of a major incident on the Bacton Terminal Complex. This alarm is for all those residents living within the Public Information Zone (PIZ). Householders and businesses should ensure that all occupants are familiar with this alarm.
The sound of the alarm may travel some distance and will be audible to residents in the local area of the Bacton Terminal. The first annual test will last for approximately 10 minutes.
In addition, for ongoing maintenance, Shell has to test each sounder (1 x 4) individually. This will occur immediately after the annual test. This will be a prolonged test and therefore residents may well hear the alarm sound several times on that day, albeit when testing the sounders individually the alarm may well be quieter as only 1 sounder will be operational per test.
The annual test and the additional sounder tests could sound between 1000 until 1200 noon on the day.
Please do not be concerned by these alarms, they are tests only and no action from the public is required.
In the very unlikely event of a real incident occurring during the test period, residents who have signed up to the Alert cascade messaging system will receive a text/and or e-mail stating that there is a ‘live incident’.
We appreciate your patience and understanding while we perform these important tests.
Kind Regards,
Sherlyn Deguzman – Production Unit Manager
August 2020
August 2020
Community Notice - Shell Bacton Gas Plant
Planned Venting
Friday 28th August
Dear Community Members,
This is to inform you that the Shell terminal at Bacton plans to carry out controlled venting on our SEAL Plant on Friday 28th August between 10am – 12noon. This is an important activity for the maintenance of the plant so that we can continue to operate effectively to our safety standards and industry regulations.
The venting will last for approximately 45 – 60 mins and the noise may beaudible from outside our fence line. However, please be reassured this is a normal and controlled event with no risks to the community.
Kind Regards,
Sherlyn Deguzman – Production Unit Manager
February 2020
February 2020
An update from the Bacton Gas Terminal Complex operators – Eni Hewett, Interconnector, National Grid, Perenco and Shell
Annual Red Alert Tests
Wednesday 4th March 2020 at 1000 hrs
This is a notification to local residents of Red Alert alarm tests that will be carried out at the Bacton Terminal Complex on Wednesday 4th March 2020 between 1000 and 1200 hrs.
As part of the Control of Major Accident Hazards Regulations 2015 (COMAH), the Bacton Terminal Complex tests the ‘Red Alert’ alarm on an annual basis every first Wednesday in March.
The ‘Red Alert’ alarm is a loud, single tone, undulating siren to alert residents living within the Public Information Zone (PIZ) in the unlikely event of a major incident on the Bacton Terminal Complex. Householders and businesses in the Public Information Zone should ensure that all occupants are familiar with this alarm.
The test of this alarm at 1000 hrs will last for approximately 10 minutes. The sound of this alarm should travel some distance and be audible to residents in the local area of the Bacton Terminal.
Immediately after this test, the Shell terminal will test the sounders 1 x 4 individually, to ensure all 4 are working independently. The individual tests are likely to be lower volume and not carry so far.
The tests will be carried out between 1000 until 1200 noon on the day soresidents may well hear alarms sound several times in this period.
Please do not be concerned by these alarms,they are tests only and no action from the public is required.
In the very unlikely event of a real incident occurring during the test period, residents who have signed up to the Alert cascade messaging system will receive a text and/or email stating that there is a ‘live incident.’
We appreciate your patience and understanding while we perform these important tests.
Regards
Bacton Gas Terminal Complex
Contact details are as follows:
Eni Hewett: 01263 725000
Interconnector: 01263 726100
National Grid: 01263 720655
Perenco: 01263 720791
Shell: 01263 582000
Feedback
We aim to be a valued member of the community. At the plant, operations are managed with care for the safety of staff, the community and the Environment. If you live locally and your request is not urgent, such as if you have feedback for us or would like to make a complaint, please fill in this form and we will reply as soon as possible.
