Scratch to win and the chance to win a year’s worth of free fuel with Shell GO+ Rewards Terms and Conditions

Summary Terms

Only Shell GO+ Rewards members are eligible to participate in this promotion.

To be eligible for one (1) game play of Scratch to win in the Shell mobile application (the “Shell App”), Shell GO+ Rewards members must visit a Shell service station, and purchase a minimum of £10 of any Shell fuel during a single transaction and scan their Shell App with their fuel purchase (together the “Qualifying Transaction”).

You can find your nearest Shell service station here.

Shell GO+ Rewards members can play Scratch to win for a chance to win an instant prize between the promotional period: 11/09/25 to 05/11/25.

The winners of Scratch to win will receive their instant fuel rewards and discount into the Rewards section of their Shell GO+ Rewards account. Bonus points will be assigned to their Shell GO+ Rewards account.

Shell GO+ Rewards members who complete 1 game play of the Scratch to win game and choose to opt into email communications or are already opted into email communications will qualify for one (1) entry per Qualifying Transaction into the Prize Draw to win a year’s worth of free fuel up to the value of £1,250.

Promoter: Shell UK Oil Products Limited (as agent for Shell U.K. Limited), Shell Centre, York Road, London SE1 7NA.

Terms and Conditions

1. The Promotion

1.1. The Promoter is Shell U.K. Oil Products Limited (as agent for Shell U.K. Limited), Shell Centre, York Road, London, SE1 7NA.

1.2. For the purposes of these Terms and Conditions, “Shell GO+ Rewards” is the loyalty scheme operated by Shell and a “Shell GO+ Rewards member” is a member of Shell GO+ Rewards and “Shell fuel” is petrol or diesel.

1.3. The Promotion will be available in the Shell App in England, Scotland, and Wales from 00:01 on 11/09/25 to 23:59 on 05/11/25 (“Promotional Period”).

1.4. The Promotion takes place in the Shell App, which the participants in the Promotion must have downloaded and installed on a mobile smart device before making their Qualifying Transaction.

1.5. There will be one prize draw to be conducted within 35 days of the end of the Promotion Period, commencing the next working day after the Promotion Period closes, to draw eight winners of a year’s worth of free fuel up to the value of £1,250 (together the “Prize Draw”).

1.6. The Promoter informs the users about rules for conducting the Promotion by publishing these Terms and Conditions on the Shell mobile application.

2. Participants

2.1. This Promotion is only open to residents of England, Scotland and Wales aged 18 years or over, who are (at the time of entry) members of the Shell GO+ Rewards loyalty scheme. Any person employed (including but not limited to contractors) of the Promoter; its associated companies; and any agent of the Promoter retained in connection with the administration of, or supply of prizes for, the Promotion are not eligible to enter the Promotion.

2.2. Participants must be a Shell GO+ Rewards member prior to making a Qualifying Transaction and installed the Shell App to be eligible to play the Scratch to win game. The Participant can join as a Shell GO+ Rewards member during the Promotional Period.

2.3. Persons who wish to participate in the Promotion but are not members of Shell GO+ Rewards may join the loyalty scheme completely free of charge if they are 18 or over and have a permanent address in the UK. They need to download and install the Shell App on their mobile device and register their account before making their Qualifying Transaction. More information on Shell’s loyalty programme Shell GO+ Rewards can be found here.

2.4. Shell GO+ Rewards members transacting with a B2B Commercial Fleet card are eligible to play Scratch to win with a Qualifying Transaction.

2.5. Shell GO+ Rewards members transacting via Pay at Pump are eligible to play Scratch to win with a Qualifying Transaction.

3. Condition for participation in Shell GO+ games

3.1. To unlock the game Scratch to win, participants who meet all the conditions under section 2 above must make a Qualifying Transaction during the Promotional Period and scan their Shell App.

3.2. During the Promotional Period in the Shell GO+ games section of the Shell App the following game is available: Scratch to win.

4. How to play Scratch to win

4.1. First, participants must unlock the game, Scratch to win, as set out in section 3 above, then click on Shell GO+ Games.

4.2. The Scratch to win will be unlocked for the Participant to play for 20 days (the “Expiry Date”).

4.3. Scratch to win has 3 panels where Shell GO+ Rewards members needs to reveal and match icons to win an instant prize.

4.4. Once all panels have been revealed and all 3 icons match, the Participant wins the indicated prize.

4.4.1. Scratch to win winners will receive their prize, which includes either: instant fuel, car wash and hot drinks rewards and discount into the Rewards section of their Shell GO+ Rewards account for them to redeem before the Expiry Date of the reward. Bonus points will be assigned to their Shell GO+ Rewards account. Points are valid for two years from the time they are reflected in your account in the Shell App.

4.4.2. The prizes that a Participant can receive in the game Scratch to win are specified in section 5 of these Terms and Conditions.

4.4.3. The prizes are not transferable to another member and cannot be swapped for another prize.

4.5. During the Promotion Period, a participant can qualify to play Scratch to win a maximum 3 (three) times per day. To unlock each of these 3 (three) games the relevant condition for participation described in section 3 must be fulfilled. To avoid doubt, if a member wishes to play Scratch to win three times a day, they must make three separate Qualifying Transactions.

4.6. During the Promotional Period, a participant can play Scratch to win a maximum of 90 times.

5. Scratch to win prizes

5.1. The following instant win prizes will be automatically assigned to the winning Shell GO+ Rewards members’ accounts. All prizes are subject to availability at your selected service station and the Shell GO+ Rewards terms and conditions.

5.2. £50 of Shell fuel: 200 winners

5.2.1. The winners of £50 of Shell fuel will have their prize of £50 of fuel assigned to their Shell GO+ Rewards account in the form of 2x £25 consecutive fuel rewards.

5.2.2. Each time a winner uses a £25 Shell fuel reward, another £25 Shell fuel reward will be added to their Shell GO+ Rewards account within 30 minutes until they reach the £50 limit. The winner is limited to using one fuel reward per transaction.

5.2.3. Winners have 90 days from the date that each fuel reward is added to the Shell GO+ Rewards members account.

5.3. £25 of Shell V-Power fuel: 400 winners

5.3.1. The winners of £25 of Shell V-Power fuel will have their prize of £25 of Shell V-Power fuel assigned to their Shell GO+ Rewards account in the form of 1x £25 Shell V-Power fuel reward

5.3.2. Winners have 90 days from date of first issue to use the £25 Shell V-Power fuel reward.

5.4. £25 of Shell fuel: 400 winners

5.4.1. The winners of £25 of fuel will have their prize of £25 of Shell fuel assigned to their Shell GO+ Rewards account in the form of 1x £25 Shell fuel reward

5.4.2. Winners have 90 days from date of first issue to use the £25 fuel reward.

5.5. £5 of Shell V-Power: 1000 winners

5.5.1. The winners of £5 of Shell V-Power will have their prize of £5 of Shell V-Power fuel assigned to their Shell GO+ Rewards account in the form of 1 x £5 Shell V-Power fuel reward.

5.5.2. Winners have 90 days from date of first issue to use their £5 Shell V-Power fuel reward.

5.6. £5 of Shell fuel: 1000 winners

5.6.1. The winners of £5 of Shell fuel will have their prize of £5 of Shell fuel assigned to their Shell GO+ Rewards account in the form of 1 x £5 Shell fuel reward.

5.6.2. Winners have 90 days from date of first issue to use their £5 Shell fuel reward.

5.7. 200 Shell GO+ Rewards points: 2000 winners

5.7.1. The winners of 200 points will have their points assigned to their Shell GO+ Rewards account within 30 minutes of completing the relevant game play.

5.8. 10 Shell GO+ Rewards points: 1,680,000 winners

5.8.1. The winners of 10 points will have their points assigned to their Shell GO+ Rewards account within 30 minutes of completing the relevant game play.

5.9. Triple points on all Shell fuel for a month: 1500 winners

5.9.1. The winners of triple points on Shell fuel for 31 days will earn 3 points per litre of Shell maingrade petrol or diesel and 6 points per litre of Shell V-Power petrol or diesel at Shell service stations.

5.10. 50% off a hot drink: 5000 winners

5.10.1. The winners will have 90 days from date of issue to use the reward.

5.11. £1 off a hot drink: 10,000 winners

5.11.1. The winners of £1 off a hot drink will have their prize of £1 off a hot drink assigned to their Shell GO+ Rewards account.

5.11.2. Winners have 90 days from date of first issue to use their £1 off a hot drink.

5.12. £5 off a car wash or jet wash: 2000 winners

5.12.1. The winners of £5 off a car wash or jet wash will have their prize of £5 off a car wash or jet wash assigned to their Shell GO+ Rewards account.

5.12.2. Winners have 90 days from date of first issue to use their £5 off a car wash or jet wash at participating Shell service stations.

5.13. 50% off a car wash or jet wash: 2000 winners

5.13.1. The winners will have 90 days from date of issue to use the reward at participating Shell service stations.

5.14. To use a fuel reward click ’redeem now’ in the Rewards section of your Shell App and ensure it is activated. Fuel rewards can be activated by toggling on.

5.15. To redeem a reward winners must scan their Shell App when paying.

5.16. Only one fuel reward can be used per transaction. Winners of fuel rewards must ensure no other rewards are activated in the app or online as they scan their Shell App when they pay to redeem this reward.

5.17. The winner will need to pay any balance remaining after redeeming their fuel or hot drink reward during a transaction.

5.18. If using Pay at Pump, once the reward is activated it will automatically be deducted from the Shell GO+ Rewards member’s balance.

6. How to enter the Prize Draw to win a win a year’s worth of free fuel worth up to a maximum value of £1,250.

6.1. First, participants must spend £10 or more on any Shell fuel and scan their Shell App, as set out in section 1 above, to unlock the Scratch to win game, as set out in section 3 above, and be opted into email communications for one (1) eligible entry into the Prize Draw to win a year’s worth of free fuel to a maximum value of £1,250.

6.2. All valid entries will be entered into the relevant random Prize Draw.

6.3. The Promoter is not responsible for a winner failing to supply accurate/ complete information which affects prize delivery.

6.4. The Prize Draw will be conducted by an independent third party within 35 days after the Promotional Period ending.

6.5. 8x prizes of free fuel for a year up to a maximum value of £1,250.

6.6. Winners will be notified of a win by email using the email address linked to their Shell GO+ Rewards account within 35 days of the Prize Draw.

6.7. Winners will receive this prize in 50 consecutive £25 fuel rewards.

6.8. Each time the winner uses a reward, another will be added to the winner’s account within 30 minutes until they reach the £1,250 limit.

6.9. Winners have 365 days to use all 50 of the £25 fuel rewards.

6.10. To use the winner must go to the Rewards section of the Shell App, click redeem now on the £25 fuel reward and activate it by clicking the toggle on.

6.11. Make sure no other money-off rewards are activated in the app as you can only use one fuel reward per transaction. Scan your Shell App, card or key fob when paying to redeem this reward or if you are using Pay at Pump, once the reward is activated it will automatically be deducted from your balance.

6.12. The fuel purchase must be equal to or greater than £25 to use the reward. Winners will need to pay any remaining balance in excess of the fuel reward. Please note you cannot use more than one fuel reward per transaction.

6.13. All fuel rewards will be honoured in the event it takes the winner more than 365 days to redeem all the rewards.

The amount of fuel a consumer uses is based on Shell’s data. This is calculated by calculating that on average, each consumer fills 30 litres of fuel (based on Shell V-Power average) 2.4 times per calendar month. Shell then calculates the average spend per litre based on the total loyalty spend by a consumer. Please contact our Customer Service Centre via chat on our website, www.shell.co.uk, or in the Shell App. Alternatively you can contact our Customer Service Centre via GoPlusCSCUK@shell.com explaining reasons why you are unable to redeem the rewards within 365 days.

7. Promoter Rights

7.1. The Promoter may in its sole discretion cancel, terminate, modify or suspend the Promotion, and these Terms and Conditions without advanced notice.

7.2. Prizes are not transferable or exchangeable and cannot be redeemed for monetary value or for any other form of compensation.

7.3. The Promoter and its associated agencies and companies will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense or damage which is suffered or sustained (whether or not arising from any person’s negligence) in connection with the Promotion or accepting or using a prize, except for any liability which cannot be excluded by law (including personal injury, death and fraud) in which case that liability is limited to the minimum allowable by law.

7.4. If an act, omission, event, or circumstance occurs which is beyond the reasonable control of the Promoter and which prevents the Promoter from complying with these Terms and Conditions the Promoter will not be liable for any failure to perform or delay in performing its obligations.

7.5. The Promoter reserves the right to verify the eligibility of entrants without prior notice. The Promoter may require such information as it considers reasonably necessary for this purpose and a prize may be withheld unless and until the Promoter is satisfied with the verification of the conditions, including but not limited to those terms set out in Clauses 1 and 3. The Promoter reserves the right, at its sole discretion, to eliminate or disqualify any entries or entrants that it regards as being in breach of these Terms and Conditions or the spirit of the Promotion. Those who try and circumvent the entry process and/or entry instructions by any method, will be disqualified and any prize award will be void.

7.6. The Promoter reserves the right to amend these Terms and Conditions in whole or in part at any time.

8. Privacy Policy

8.1. The Promoter may collect and process the following data about Participants: name, contact number, email address, date of birth and county of residence.

8.2. The Promoter will process Personal Data in accordance with Shell privacy policy. Full details can be found here.

9. General

9.1. It is the member’s responsibility to check their Shell GO+ Rewards account (via the Shell App) to see whether there are any Rewards available to them at that time.

9.2. If any provisions of these Terms and Conditions are judged to be invalid, illegal, or unenforceable, this shall not affect or impact the continuation in full force and effect the remainder of the provisions.

9.3. No responsibility will be accepted for entries that are incomplete, lost, corrupted, delayed or not received for whatsoever reason.

9.4. Promoter’s decision is final and binding in relation to all matters relating to the Promotion.

9.5. By entering this Promotion, you agree to be bound by these Terms and Conditions as well as any further terms and conditions applicable to the Prizes (e.g., Shell GO+ Rewards conditions as to the use of fuel rewards).

9.6. Instructions provided at the point of entry form part of the Terms and Conditions of this Promotion. In the event of a conflict, these Terms and Conditions take precedence.

9.7. The Promoter accepts no responsibility for system errors or other issues that may result in disruption to winner notifications or prizes. Neither the Promoter nor its agencies will be responsible for the non-inclusion of entries, including any failure which is within the control of the Promoter or its agencies.

9.8. These terms and conditions are governed by English law. If any entrants to this promotion wish to take court proceedings, then they must do this within the courts in England.