Business customer, supplier, partner or investor

We process personal data covered by this Privacy Notice for the following purposes:

• Business execution including researching, developing and improving products or services; concluding and executing agreements with customers, suppliers and business partners; recording and settling services, products and materials to and from a Shell company; managing relationships and marketing such as maintaining and promoting contact with existing and prospective customers, account management, customer service, and development, execution and analysis of market surveys and marketing strategies.
• Organisation and management of the business including financial management, asset management, mergers, de mergers, acquisitions and divestitures, implementation of controls, management reporting, analysis, internal audits and investigations.
• Health, safety and security including protection of an individual’s life or health, occupational health and safety, protection of Shell companies and staff, authentication of individual status and access rights; or
• Legal and/or regulatory compliance including compliance with legal or regulatory requirements including litigation and defence of claims.

(or for a secondary purpose where it is closely related, for example such as storing or deleting it).

The personal data covered by this Privacy Notice is only processed:

• in order to take steps at the request of an individual prior to entering into a contract;
• where it is necessary to comply with a legal or regulatory obligation to which the relevant Shell company/companies is subject to;
• where it is necessary for the purposes of the legitimate interests pursued by the relevant Shell company/companies, except where such interests are overridden by the interests or fundamental rights and freedoms of the individual/s; or
• (only if legally required) with the explicit consent of the individual.

In those cases where processing is based on consent, and subject to applicable local law which provides otherwise, you have the right to withdraw your consent at any time. This will not affect the validity of the processing prior to the withdrawal of consent.

The personal data covered by this Privacy Notice is exclusively processed for the purposes referred to above and will only be shared on a strict need to know basis with:

• Other companies within the Shell group of companies;
• Authorized third party agents, service providers and/or subcontractors of Shell;
• A competent public authority, government, regulatory or fiscal agency where it is necessary to comply with a legal or regulatory obligation to which the relevant Shell company/companies is subject to or as permitted by applicable local law.

Where the personal data has been transferred to companies within the Shell Group and/or to authorized third parties located outside of your country (including outside of the European Economic Area) we take organizational, contractual and legal measures to ensure that your personal data is exclusively processed for the purposes mentioned above and that adequate levels of protection have been implemented in order to safeguard your personal data. These measures include Binding Corporate Rules for transfers among the Shell Group and European Commission approved transfer mechanisms for transfers to third parties in countries which have not been deemed to provide an adequate level of data protection as well as any additional local legal requirements. You can request a copy of these by contacting privacy-office-SI@shell.com.

Personal data gathered by Shell for these processes either directly or indirectly is required in order to:

• Fulfil legal requirements and/or which is required for entering into a contract with a counter-party and continuing to contract with that counter-party. 
• Maintain contact with business customers, suppliers and business partners, visitors to the website and investors.

Failure to provide us with the information required will negatively affect our ability to communicate with you, or our ability to enter into a contract with a counter-party or continuing to contract with a counter-party.

Any personal data that is required for the purposes of conclusion and execution of agreements with business customers, suppliers and business partners or for considering bids or tenders will be held during the duration of the contractual relationship and up to 15 years after. For agreements which have a term of more than five years and for the purposes set out above these agreements will be held for 35 years with effect from the commencement of the agreement.

In all other cases for the purposes set out above, including personal data gathered as part of any unsuccessful bids to Shell or which relates the screening against publicly available or government issued sanctions lists and media sources, such personal data is held for no longer than 15 years after it was first gathered.

In all cases information may be held for a) a longer period of time where there is a legal or regulatory reason to do so (in which case it will be deleted once no longer required for the legal or regulatory purpose) or b) a shorter period where the individual objects to the processing of their personal data and there is no longer a legitimate purpose to retain it.

We aim to keep our information as accurate as possible. Individuals can access their personal data, request correction or deletion of the personal data (but only where it is no longer required for a legitimate business purpose) and request that the processing of their personal data is restricted. Please contact privacy-office-SI@shell.com

If you have any issues, queries or complaints regarding the processing of your personal data please contact us at Privacy-Office-SI@shell.com or Shell Group Chief Privacy Officer at Shell International B.V. The Hague, The Netherlands - Trade Register, No. 27155369 Correspondence: PO Box 162, 2501 AN, The Hague.

If you are unsatisfied with the handling of your personal data by Shell, then you have the right to lodge a complaint to your own data protection authority or the Dutch Data Protection Authority whose address is Prins Clauslaan 60, 2595 AJ The Hague, Netherlands. Please visit https://autoriteitpersoonsgegevens.nl/en for more information.

Please refer to local privacy notices for details of the local data protection officer (if there is one) and also for the details of your local data privacy authority. Alternatively, we will provide you with the contact details, where applicable, immediately upon request by contacting Privacy-Office-SI@shell.com.

Shell may use cookies and similar technologies that aim to collect and store information when you visit a Shell website. This is to enable Shell to identify your internet browser and collect data on your use of our website, which pages you visit, the duration of your visits and identify these when you return so that we improve your experience when visiting our website(s). You can control and set your cookies preferences by setting your browser settings – for more information, please refer to the Shell Cookie Policy at http://www.shell.com/cookie-policy.html.

This Privacy Notice may be changed over time. This Privacy Notice was last updated on 1 January 2018.