Win free fuel for a year plus over a million instant prizes to be won in Scratch to win with Shell GO+ Rewards Frequently Asked Questions

The Win free fuel for a year plus over a million instant prizes to be won is an exciting promotion where Shell GO+ Rewards members need to spend £10 or more on any Shell fuel in a single transaction and scan their Shell App to unlock and play the Scratch to win game where there are over a million instant prizes to be won.

After a winning or losing game play of the Scratch to win game, Shell GO+ Rewards members will be entered into the big fuel prize draw to win free fuel for a year if they have opted-in to email communications.

The promotion runs for eight weeks from 11 September to 5 November 2025.

Yes, Only Shell GO+ Rewards members who scan their Shell App with a £10 or more qualifying transaction on any Shell fuel can play the Scratch to win game and then be entered into the big fuel prize draw to win free fuel for a year.

To take part, customers must be a Shell GO+ Rewards member prior to transacting.

1. Shell GO+ Rewards members simply scan their Shell App when they spend £10 or more in a single transaction on any Shell fuel.

2. The Scratch to win game will unlock in the Shell App and members can play to win instant prizes.

3. Every game play (win or lose) of Scratch to win, will be entered into the big fuel prize draw to Win free fuel for a year. 

Note: Shell GO+ Rewards members must be opted into receive email communications to be entered into the big fuel prize draw. Any participant opted out of email communications will be automatically excluded.

Entrants must spend £10 or more on any Shell fuel in a single transaction and scan their Shell App.

Scratch to win is a game of chance that is available to play in the Shell App when a Shell GO+ Rewards member makes a qualifying transaction of £10 or more of any Shell fuel and scans their Shell App at a Shell service station in a single transaction during the promotional period.

Once a Shell GO+ Rewards member has purchased £10 or more of any Shell fuel in a single transaction and scanned their Shell App, the Scratch to win game will be unlocked in the Shell GO+ Rewards game section on the homepage of the Shell App. To play the game Shell GO+ Rewards members must then click on the Scratch to win game and follow the instructions. After clicking on ‘Play’, Shell GO+ Rewards members will need to scratch the 3 panels to reveal the prize icons. To win the members must reveal 3 identical icons.

Yes. The game will unlock, when you make your qualifying transaction of £10 or more of any Shell fuel via Pay at Pump.

No, Shell GO+ Rewards members do not need to be opted-in to email communications to unlock and play Scratch to win. However, members must be opted-in to email communications to then be entered into the big fuel prize draw to win free fuel for a year.

Yes, Shell GO+ Rewards members must be opted-in to email communications to be entered into the big fuel prize draw to win free fuel for a year so that we can notify the winners.

Scratch to win is available to play from 0:01 11^th September 2025 to 23:59 5^th November 2025.

Scratch to win is only available to play in the Shell App. It is not available online.

There are over a million instant prizes to be won via the Scratch to win game in the Shell App, prizes include:

£50 off any Shell fuel

£25 off Shell V-Power

£25 off any Shell fuel

£5 off Shell V-Power

£5 off any Shell fuel

Triple points on fuel for a month

£1 off a hot drink

Half price hot drink

200 bonus points

10 bonus points

£5 off a car wash

50% off a car wash

All prizes available in Scratch to win are instant prizes. If you win bonus points they will be added to your Shell GO+ Rewards points balance within 30 minutes (usually straight away). If you win a money-off reward, it will appear in the Rewards section of your Shell GO+ Rewards account within 30 minutes (usually straight away).

Contact our Customer Service Centre via GoPlusCSCUK@shell.com

Only one play of Scratch to win is unlocked when £10 or more of any Shell fuel is bought in a single transaction from a Shell service station and the Shell App is scanned regardless of the total value of the sale.

Members can qualify to play Scratch to win a maximum of 3 times per day.

The main prize of this promotion is free fuel for a year worth £1,250 in fuel rewards via Shell GO+ Rewards. There will be 8 winners of the free fuel for the year who will each receive 50 consecutive £25 fuel rewards into their Shell GO+ Rewards account.

The prize of free fuel for a year, worth £1,250 in fuel rewards, per winner is calculated based on Shell’s data, calculation details can be found in the promotional terms and conditions.

The prize draw for the free fuel for a year will occur within 35 days of the promotional period ending. Winners will receive an email within 35 days of the prize draw if they have won. Shell GO+ Rewards members must be opted into email communications to receive an email notifying them if they have won.

Winners of the free fuel for a year will receive their prize in the form of 50x £25 Shell fuel rewards. To activate a single £25 fuel reward click ‘redeem now’ and activate it by clicking the toggle on. Each £25 fuel reward may only be used on a single fuel purchase of £25 or more. Winners will need to pay any remaining balance where the total cost of the transaction greater than £25

Business fuel card customers are eligible to enter this competition. Where a money-off prize is won via the Scratch to win game, it must be redeemed using a personal payment method.

Yes, you can opt into and out of marketing communications at any time via your Shell App: tap on More / Settings / and toggle on the email notifications for Shell GO+ Rewards.

We can only accept entries into the promotion by Shell GO+ Rewards members who scan their Shell App with a £10 or more qualifying transaction on any Shell fuel. No other means of entry can be accepted.

Yes, if you scan your Shell App, card or key fob with a qualifying purchase of £10 or more of any Shell fuel you can unlock and play Scratch to win game. However, you can only play the Scratch to win game in the Shell App.

Simply download the Shell App and register. Don’t forget to opt into email communications to keep up to date on the latest Shell GO+ Rewards offers and rewards.