Win a family trip to New York plus instant prizes to be won in Scratch to win Frequently Asked Questions

The Win a family trip to New York plus instant prizes to be won promotion is an exciting Shell GO+ Rewards promotion where members need to spend £10 or more on Shell V-Power fuel in a single transaction and scan their Shell App, card or key fob to unlock and play the Scratch to win game in the Shell App.

After playing Scratch to win, Shell GO+ Rewards members will be entered into the prize draw to win a family trip to New York if they are opted into email communications.

The promotion runs from 5 November 2026 to 31 January 2027.

Yes, only Shell GO+ Rewards members who complete a qualifying transaction of £10 or more of Shell V-Power fuel and scan their Shell App, card or key fob can unlock and play the in-app Scratch to win. Members must also be opted into email communications to be entered into the prize draw to win a family trip to New York.

To take part, customers must be a Shell GO+ Rewards member before making their qualifying transaction.

1. Shell GO+ Rewards members simply scan their Shell App, card or key fob when they spend £10 or more in a single transaction on Shell V-Power fuel.

2. The Scratch to win game will unlock in the Shell App and members can play to win instant prizes.

3. Every eligible Scratch to win game play can give members one entry into the prize draw to win a family trip to New York, as long as they are opted into email communications.

Note: Shell GO+ Rewards members must be opted into receive email communications to be entered into the prize draw. Any participant opted out of email communications will be automatically excluded from the prize draw.

Entrants must spend £10 or more on Shell V-Power fuel in a single transaction and scan their Shell App, card or key fob.

Scratch to win is a game of chance that is available to play in the Shell App when a Shell GO+ Rewards member makes a qualifying transaction of £10 or more on Shell V-Power fuel and scans their Shell App, card or key fob at a Shell service station from 5^th November 2026 and 31^st January 2027.

Once a Shell GO+ Rewards member has purchased £10 or more of Shell V-Power fuel in a single transaction and scanned their Shell App, card or key fob, the Scratch to win game will be unlocked in the Shell GO+ Rewards game section of the Shell App. To play the game, click on Scratch to win and follow the instructions. Members need to scratch the 3 panels to reveal and match 3 Marvel characters to win an instant prize.

Yes. The game will unlock when you make your qualifying transaction of £10 or more of Shell V-Power fuel via Pay at Pump and scan your Shell GO+ Rewards account.

No, Shell GO+ Rewards members do not need to be opted into email communications to unlock and play Scratch to win. However, members must be opted into email communications to be entered into the prize draw to win a family trip to New York.

Yes, Shell GO+ Rewards members must be opted into email communications to be entered into the prize draw to win a family trip to New York so that we can notify the winner.

Scratch to win is available to play from 10:00 on 5 November 2026 to 23:59 on 31 January 2027.

Scratch to win is only available to play in the Shell App. It is not available online or via any other app.

There are lots of instant prizes to be won via the Scratch to win game in the Shell App, including:

£50 of Shell V-Power fuel

£5 of Shell V-Power fuel

100 Shell GO+ Rewards points

10 Shell GO+ Rewards points

25% off a hot drink

All prizes available in Scratch to win are instant prizes. If you win bonus points, they will be added to your Shell GO+ Rewards points balance within 30 minutes. If you win a fuel reward or hot drink discount, it will appear in the Rewards section of your Shell GO+ Rewards account within 30 minutes.

Contact our Customer Service Centre via GoPlusCSCUK@shell.com

Only one play of Scratch to win is unlocked when £10 or more of Shell V-Power fuel is bought in a single transaction from a Shell service station and the Shell App, card or key fob is scanned, regardless of the total value of the sale.

Members can qualify to play Scratch to win a maximum of 3 times per day, up to a maximum of 90 times during the promotional period.

Business fuel card customers are eligible to play Scratch to win. Where a money-off prize is won via the Scratch to win game, it must be redeemed using a personal payment method.

Yes, you can opt into and out of marketing communications at any time via your Shell App: tap on More / Settings / and toggle on the email notifications for Shell GO+ Rewards.

We can only accept entries into the promotion by Shell GO+ Rewards members who scan their Shell App with a £10 or more qualifying transaction on any Shell V-Power fuel. No other means of entry can be accepted.

Yes, if you scan your Shell App, card or key fob with a qualifying purchase of £10 or more of any Shell fuel you can unlock and play Scratch to win game. However, you can only play the Scratch to win game in the Shell App.

The main prize of this promotion is a family trip to New York for up to 2 adults and 2 children under 16. The prize includes return flights from select major UK airports to New York City, return airport transfers in New York City, 3 nights’ hotel accommodation in a 4* hotel based on sharing a quadruple occupancy room, daily breakfast and a family travel insurance allowance up to the value of £100.

The prize draw for the family trip to New York will occur within 35 days of the promotional period ending. The winner will receive an email within 35 days of the prize draw if they have won. Shell GO+ Rewards members must be opted into email communications to receive an email notifying them if they have won.

Once the winner has received an email from SUKOP-Shell-Go-Plus-Rewards-event@shell.com

 and the winner accepts the prize. The winner’s name, email address and telephone number will be shared with Element.

Element are the prize fulfilment agency.

Simply download the Shell App and register. Don’t forget to opt into email communications to keep up to date on the latest Shell GO+ Rewards offers and rewards.