Welcome to Shell UK Customer Services
Shell GO+ Rewards EV Charging
How many points can I earn for a charging session?
How many points can I earn for a charging session?
- Shell Recharge forecourts
- Shell Recharge branded destination sites (e.g. Waitrose, Aldi, Roadchef)
Please note:
• Roaming and on-street chargers are not eligible for points.
• Points will appear in your balance on the Shell App home screen.
• You can earn points on up to 5 charging sessions per day and 45 per month.
• Points are valid for 2 years from the date they appear in your account.
How do I use the Shell App to recharge my EV car?
How do I use the Shell App to recharge my EV car?
What EV features are available in Shell App?
What EV features are available in Shell App?
How can I get help and support using Shell Recharge?
How can I get help and support using Shell Recharge?
For all queries related to Shell Recharge, please use the below channels:
FAQs: https://shellrecharge.com/en-gb/support
Chat: Simply click on the chat button at the lower right hand corner of the page to start a conversation with our Shell Virtual Assistant.
If needed, our Shell Virtual Assistant can connect you to a live agent during business hours, Monday to Friday: 8:00 AM – 4:45 PM excluding public holidays.
Webform:
- Questions related to Home and Business charging: Home and Business
- Questions related about Account Deactivation: Account Deactivation
- Questions related to UK Shell Recharge Enquiries: UK Shell Recharge
I didn't receive my extra 200 points for giving marketing consent when joining Shell GO+ Rewards.
I didn't receive my extra 200 points for giving marketing consent when joining Shell GO+ Rewards.
How can I change my vehicle preference?
How can I change my vehicle preference?
How do I join Shell’s Loyalty Programme (Shell GO+ Rewards) as an EV driver?
How do I join Shell’s Loyalty Programme (Shell GO+ Rewards) as an EV driver?
After registering and logging in, I was asked to select my vehicle type: Fuel, Electric, Hybrid or Plug-in Hybrid. Why is this information required?
After registering and logging in, I was asked to select my vehicle type: Fuel, Electric, Hybrid or Plug-in Hybrid. Why is this information required?
Other Shell GO+ Rewards sections
Contact support
Service stations
Service stations
Chat with us anytime! Our Shell Virtual Assistant is available 24/7 to assist you. Simply click on the chat button at the lower right hand corner of the page to start a conversation.
If needed, our Shell Virtual Assistant can connect you to a live agent during business hours, Monday to Friday: 8:00 AM – 4:45 PM excluding public holidays.
Webform: Shell Service Station Enquiries
Shell GO+ Rewards
Shell GO+ Rewards
Chat with us anytime! Our Shell Virtual Assistant is available 24/7 to assist you. Simply click on the chat button at the lower right hand corner of the page to start a conversation.
If needed, our Shell Virtual Assistant can connect you to a live agent during business hours, Monday to Friday: 8:00 AM – 4:45 PM excluding public holidays.
Webform: UK Shell Go+ Rewards Enquiries
Email: GoPlusCSCUK@shell.com
Shell Recharge
Shell Recharge
Chat with us anytime! Our Shell Virtual Assistant is available 24/7 to assist you. Simply click on the chat button at the lower right-hand corner of the page to start a conversation.
If needed, our Shell Virtual Assistant can connect you to a live agent during business hours, Monday to Friday: 8:00 AM – 4:45 PM excluding public holidays.
Webform:
- Questions related to Home and Business charging: Home and Business
- Questions related about Account Deactivation: Account Deactivation
- Questions related to UK Shell Recharge Enquiries: UK Shell Recharge