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Pay at Pump
What is Pay at Pump and how can it benefit me?
What is Pay at Pump and how can it benefit me?
We know that people lead very busy lives. Sometimes you don’t need coffee, milk or groceries from our shop. Or maybe you have a child or pet in your car and you just want to Pay at Pump.
Shell Pay at Pump is a mobile fuel payment service available at most Shell stations, it allows you to pay for fuel on your mobile quickly and easily from your car. Using the Pay at Pump service within the Shell app you just simply:
- Enter and confirm the pump number from the comfort of your vehicle
- Using Apple Pay, Android Pay or PayPal, select your payment of choice to pay for your fuel quickly without queuing up in store.
- Wait for the 'Start Fuelling' message to appear.
- Then Fill Up with fuel and drive off. It really is as simple as that.
How does Pay at Pump work at a Shell Station?
How does Pay at Pump work at a Shell Station?
To use Pay at Pump at a Shell Station follow these steps:
- Park at the pump and switch off the engine
- Launch the Shell App from your mobile, tap Pay at Pump
- Enter your pin code or use touch ID
- Tap the yellow bar to start – the app will locate your Shell Station
- Once your location is confirmed, enter your pump number – the app will be ‘Authorising your account’
- Exit your vehicle and Start fuelling your tank – (put your mobile somewhere safe while fuelling)
- From the comfort of your vehicle, check your mobile – the transaction will be on screen
- A receipt will be sent to your email address.
Now you’ve filled up, you’re ready to go.
What payment methods can I use when paying for fuel on my phone via Pay at Pump?
What payment methods can I use when paying for fuel on my phone via Pay at Pump?
You can use PayPal, Apple Pay, Google Pay, Visa Checkout and you can add Visa and Mastercard debit/credit cards directly to the app. To do this, go to the profile section on the app and select payment methods.
Which Shell petrol stations have Pay at Pump?
Which Shell petrol stations have Pay at Pump?
The Pay at Pump service is available at most Shell stations.
To find out which stations, in the Shell app click on 'Stations', click on Filters and select ‘Pay at Pump’, or visit the Station Locator on our website.
Something went wrong when using Pay at Pump. What should I do?
Something went wrong when using Pay at Pump. What should I do?
If an error occurs, one of these messages might appear. Here's what they all mean:
Before payment is authorised:
‘No station found’ means the station does not offer Pay at Pump, or Location, WiFi or Mobile Data are disabled. What you can do:
- check Location is enabled, and that you have a Mobile Data or WiFi connection and try again.
- pay in the shop instead
‘Technical Issue’ could mean there was an error with the system that runs Pay at Pump
- check you have the latest version of the app and try again
- delete and redownload the app
- or choose to pay in the shop - you’ll need to get the pump manually authorised by the Customer Assistant before filling up.
After payment is authorised:
‘Time out’ - you are given 90 seconds to start fuelling, which means the pump wasn't started in time:
- you can try again
- or choose to pay in the shop
‘Cancel by Site’ - the Customer Assistant cancelled the transaction:
- they’ll let you know a reason for the cancelled transaction, before manually authorising the pump
- you can then pay for your fuel in the shop when you’re finished
Is there a fuel spend limit with Pay at Pump?
Is there a fuel spend limit with Pay at Pump?
Choose your maximum spend per transaction from between £15 to £150 . Before you reach the chosen upper limit, the pump will stop automatically.
What happens if the Pay at Pump fuel spend limit isn’t reached?
What happens if the Pay at Pump fuel spend limit isn’t reached?
You’ll only be charged for fuel you dispense, regardless of the limit set.
As soon as you start a fuel transaction, your bank pre-authorises (reserves) your maximum fuelling limit amount to ensure it’s available for you to pay with. If you have mobile banking, you may see this amount pop up. When you finish fuelling, we tell your bank the real amount you spent, they deduct it, and arrange to unreserve the pre-authorised amount. This process can take a few minutes to a few days depending on who you bank with.
Please note that even if a transaction is cancelled, the bank still pre-authorises the maximum fuelling limit amount to ensure sufficient funds are available. The bank is then notified of the cancelled transaction and releases the pre-authorised funds within a few days.
Why is it showing the full fuelling limit in my Apple Wallet transactions, instead of the amount I filled up?
Why is it showing the full fuelling limit in my Apple Wallet transactions, instead of the amount I filled up?
- don’t worry the card attached to your Apple Wallet has not been charged for the full amount shown, only the amount you used.
- the Apple Wallet shows full pre-authorisation amounts
- you can check this in your bank account or credit card statement or on the receipt you will be emailed.
I can't seem to link my PayPal account to Pay at Pump?
I can't seem to link my PayPal account to Pay at Pump?
For issues connecting your PayPal wallet to your Pay at Pump account, please call on 0800 358 7911.
Can anyone use Pay at Pump?
Can anyone use Pay at Pump?
Yes, if you have the Shell app on your mobile phone but for safety reasons, the Shell app isn't suitable for motorcyclists.
You won't be able to use the app with a fuel card or fuel vouchers and please note that Android users will need to have version 6.0 and above and Apple users will need iOS 11 or higher.
Does Pay at Pump work with all types of fuel?
Does Pay at Pump work with all types of fuel?
Yes, you can Pay at Pump with any type of fuel from a participating Shell Service Station.
Other Shell App sections
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