Welcome to Shell UK Customer Services
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About Shell Recharge
- How much does Shell Recharge cost?
- What is Shell Recharge?
- Can I get a receipt for on street charging at a lamppost or bollard when I pay using a QR code?
How to Use Shell Recharge
- How fast is it to charge at public EV stations?
- How long will it take to charge my electric vehicle with Shell Recharge?
- What are lamppost and bollard charging posts?
Electric Charging in the Shell App
- How can I change my payment method?
- How can I delete my payment method from the Shell App?
- How do I know which charge points are available when I'm abroad?
Shell GO+ Rewards Membership
- How do I join Shell’s Loyalty Programme (Shell GO+ Rewards) as an EV driver?
- How can I earn points on my Shell Recharge charging sessions in the Shell App ?
- I didn't receive my extra 200 points for giving marketing consent when joining Shell GO+ Rewards.
Electric Vehicle Charging
- Can I get a receipt for on street charging at a lamppost or bollard when I pay using a QR code?
- I need charge cards for my business.
- With a Shell Recharge card, do I get access to charge points and EVSEs?
Charge Cards and Costs
- Can I use Shell charge points if I don't own a charge card?
- Can I get a receipt for on street charging at a lamppost or bollard when I pay using a QR code?
- How do I set up my credit or debit card to pay for my charging costs?
Billing & Invoices
- How can I change the email address to which invoices are sent?
- What do I need to do if I do not have a Visa, MasterCard or AMEX credit or debit card?
- Where can I view my EV charge transactions and invoices?
Shell Recharge Subscription
- How do I activate a Shell Recharge subscription?
- Do you support Subscription auto-renewal?
- Do you offer a subscription trial period?
Contact support
Service stations
Service stations
Chat with us anytime! Our Shell Virtual Assistant is available 24/7 to assist you. Simply click on the chat button at the lower right hand corner of the page to start a conversation.
If needed, our Shell Virtual Assistant can connect you to a live agent during business hours, Monday to Friday: 8:00 AM – 4:45 PM excluding public holidays.
Webform: Shell Service Station Enquiries
Shell GO+ Rewards
Shell GO+ Rewards
Chat with us anytime! Our Shell Virtual Assistant is available 24/7 to assist you. Simply click on the chat button at the lower right hand corner of the page to start a conversation.
If needed, our Shell Virtual Assistant can connect you to a live agent during business hours, Monday to Friday: 8:00 AM – 4:45 PM excluding public holidays.
Webform: UK Shell Go+ Rewards Enquiries
Shell Recharge
Shell Recharge
Simply click on the chat button at the lower right-hand corner of the page to start a conversation with our Shell Virtual Assistant.
If needed, our Shell Virtual Assistant can connect you to a live agent during business hours, Monday to Friday: 8:00 AM – 4:45 PM excluding public holidays.
Please note: We’ve migrated our home and business charge points to 50five. For support, contact 50five’s customer service here: 50five Shell Recharge Customer Support