Welcome to Shell UK Customer Services
Fuel cards
Where can I get a replacement EuroShell card?
Where can I get a replacement EuroShell card?
Whether lost, misplaced or stolen, we're here for you. Get in touch with us on 0800 731 31 31 to request a replacement card.
How can I contact Shell about my EuroShell card?
How can I contact Shell about my EuroShell card?
Get in touch with us by calling 0800 731 31 31 or emailing generalcardrequests-uk@shell.com
Which fuel cards do you accept?
Which fuel cards do you accept?
But if in doubt, please check at the service station before you start filling up.
Other Fuels & Lubricants sections
Contact support
Service stations
Service stations
Chat with us anytime! Our Shell Virtual Assistant is available 24/7 to assist you. Simply click on the chat button at the lower right hand corner of the page to start a conversation.
If needed, our Shell Virtual Assistant can connect you to a live agent during business hours, Monday to Friday: 8:00 AM – 4:45 PM excluding public holidays.
Webform: Shell Service Station Enquiries
Shell GO+ Rewards
Shell GO+ Rewards
Chat with us anytime! Our Shell Virtual Assistant is available 24/7 to assist you. Simply click on the chat button at the lower right hand corner of the page to start a conversation.
If needed, our Shell Virtual Assistant can connect you to a live agent during business hours, Monday to Friday: 8:00 AM – 4:45 PM excluding public holidays.
Webform: UK Shell Go+ Rewards Enquiries
Shell Recharge
Shell Recharge
Simply click on the chat button at the lower right-hand corner of the page to start a conversation with our Shell Virtual Assistant.
If needed, our Shell Virtual Assistant can connect you to a live agent during business hours, Monday to Friday: 8:00 AM – 4:45 PM excluding public holidays.
Please note: We’ve migrated our home and business charge points to 50five. For support, contact 50five’s customer service here: 50five Shell Recharge Customer Support