Help and Support
Find the answers you need to frequently asked questions, or get in touch with our customer support system team for additional help.

Not a fleet-related query?
This page is for anyone who needs help with fleet-related enquiries. Not you? Head to the Shell Go+, Shell Energy and Shell Retail sites to get the answers you need.
Products and services FAQs
Existing Shell card owner FAQs

Can’t find what you’re looking for?
Rest assured that we’ll do our best to help you find the answer you need. If you haven’t found your question here, get in touch with a member of our team today.
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Account FAQs
Issue and support FAQs
Additional FAQs
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News and views
Find thought leadership, news updates and key reports relevant to fleets of all shapes and sizes.