Our policies
Our customers' needs are our priority and we strive to exceed expectations.
We hold ourselves to high standards, some of which are available for you to download and view here.
Your contract
Terms and Conditions of Supply
View our Terms and Conditions of Supply.
Your data
Visiting our website
Our company policies
Shell Energy UK's Consolidated Segmental Statement 2023
View our Consolidated Segmental Statement as required by Ofgem.
Shell Energy UK’s Consolidated Segmental Statement 2024
View our Consolidated Segmental Statement as required by Ofgem.
Smart Meter Calculated Planned Annual Target
Shell Energy UK had a Calculated Planned Annual Target to install 0 electricity, and 110 gas, Qualifying metering Systems to Qualifying Relevant Premises during 2025. In 2025 we installed 522 electricity Qualifying Metering Systems to Qualifying Relevant Premises (against a target of 0) and 122 gas Qualifying Metering Systems to Qualifying Relevant Premises (against a target of 110).
| Electricity | Gas | |||
|---|---|---|---|---|
| Calculated Planned Annual Target of Qualifying metering Systems to Qualifying Relevant Premises | Relevant Installs Achieved | Calculated Planned Annual Target of Qualifying metering Systems to Qualifying Relevant Premises | Relevant Installs Achieved | |
| 2022 | 224 | 200 | 194 | 203 |
| 2023 | 54 | 177 | 122 | 314 |
| 2024 | 87 | 553 | 0 | 109 |
| 2025 | 0 | 522 | 110 | 122 |