Fuel Cards for your Fleet

The Shell Card is a fuel card you can give your drivers to pay for a range of products, including traditional fuels , EV charging, and monitoring expenses – without the interest charges of a standard credit card. It enables fleet managers to have visibility over fleet spending through Shell Fleet Hub as well as offering other tools to optimise fleet management, for example fraud and security services.

When one of your drivers fills up at a Shell (or partner) fuel station, they can simply present their Shell Card or Shell Fuel Card to the cashier. They can collect the receipt as proof of purchase, and the company will be billed directly.

The Shell Card can be used at any Shell or partner fuel station across the UK, Scotland and Northern Ireland. Partner stations include Esso, Texaco, Welcome Break and other major names nationwide. Or your fuel card can be a single card which gives you access to Shell stations only.

To find your nearest fuel station , visit our station locator here

To find your nearest EV charge point, visit out station locator here

Any business using one or multiple vehicles is eligible for the Shell Card – as long as the business has been operating for one year or more and passes a credit check. And how you manage your cards depends on the size of your fleet. If it’s under 10 vehicles, you need the Shell Fleet App and you have access to an entirely digital fleet management system from any device. Larger fleets (more than 11 vehicles) will be allocated a dedicated account manager, access to our customer service call centre and the Shell Fleet Hub, your online access to all your Shell Fuel Card data.

Our digital platform, Shell Fleet Hub, enables you to stay on top of your business and improve fleet efficiency. With Shell Fleet Hub, you can oversee your Shell Card, vehicle information, and manage fleet finances all in one place. This platform streamlines administrative tasks and gives you complete control over your fleet operations.

To apply for a fuel card, simply fill out the form at the bottom of the page.

The person who manages the Shell Card contract, most often the fleet manager, can check card limits on the Shell Fleet Hub. They set the card limits, which we can’t change unless the recognized fleet/Shell Card manager requests us to via email.

The person who manages the Shell Card contract, most often the fleet manager, has access to the Shell Fleet Hub. Here they can make or amend any card limits one by one – up to the maximum default limits. Our customer service team can’t change these limits without upfront email confirmation from the named contract manager.

As the Shell Fleet Hub only holds transactional reports from the last 24 months (and in some cases, 3 months), you’ll need to email our Customer Support team for access to anything older. Larger companies with non-standard reporting needs may also set up an API to access to all data directly through your own portals. Contact our Customer Support team for information and pricing.

To download transactional data from within the last 2 years , please visit this article

In the first instance, drivers should contact the person in their company who manages the fuel cards. They can check the Shell Fleet Hub to see if the card is still active. If it is, and the driver is using the right PIN, get in touch with our Customer Support System team and we’ll help you find the problem. Please note, our Customer Support team can’t change the PIN or credit limits over the phone. They will need written confirmation from the named person who manages the fuel cards to make any changes.

After a card has been registered, it usually takes 48 hours for you to receive your PIN. If you haven’t after this time is up – and you’ve checked that your address is correct – then you can ask for the PIN to be resent via the Shell Fleet Hub. For any further help with this or if you’re having trouble accessing the Shell Fleet Hub, contact our Customer Support team.

You can request a PIN reminder on the Shell Fleet Hub. Get in touch with our Customer Support team if you’re having trouble accessing it.

 For information on how to unblock cards, please visit this article here