This is the Privacy Policy for the Shell MasterCard promotion (the “Promotion”). This Privacy Policy provides information on the processing of your personal data as a result of being a (i) participant to the Promotion, (ii) a visitor to the Shell MasterCard promotion website.


1 Who is the controller of your data?

The promoter of the Shell MasterCard Promotion (the “Promotion”) - Shell U.K. Oil Products Limited (as agent for Shell U.K. Limited) of the Shell Centre, London SE1 7NA, is the controller for the processing of your personal data.


2 For what purpose do we process your personal data?


2.1 Participation in the Promotion

We may process the personal data provided by you in accordance with the Terms and Conditions of the Promotion - your contact information including first and surnames, email address and telephone number, first six digits of the MasterCard’s credit card number (the Issuer Identifying Number or BIN) number of the MasterCard used in the qualifying transaction; the exact amount of the qualifying transaction and if applicable, the Shell Drivers’ Club number in order to register or confirm your participation, to determine whether you fulfill the promotion conditions and to contact you with respect to any prizes or benefits. We may also process information on your participation in the promotion, such as scores, submissions or prizes/benefits won.


2.2 Customer service

If you contact us with a question or a complaint regarding the Promotion, we may ask you for contact information to identify yourself and to help us respond to your enquiry related to the Promotion. We use any personal data supplied to improve our customer support services. We may also use personal data supplied as part of a transaction to improve customer service or respond to an enquiry related to a transaction.


2.3 Offers regarding Shell products and services as well as Shell shop products

If you have consented to receive information from Shell regarding Shell products and services when registering for the Promotion, we may process your data and to notify you of Shell products, events and promotions that may be of interest to you and tailored towards your personal preferences. Such offers may include but are not limited to the issue of:


  • electronic newsletters with offers;
  • bonus Loyalty Program points in respect of qualifying purchases;
  • Shell fuel or shopping vouchers;
  • discount coupons for Shell shop products.


You may receive your offers by regular mail, email, SMS, through the Loyalty Program Website, App (through push notifications), social media, coupons or any other digital channels used by you.


If you are a member of Shell Drivers Club, in order to provide you with tailored and personalised offers, we will analyse your purchase history, your point redemption, your participation in promotions, surveys, the loyalty program and your use of Websites, Apps and other digital channels. For further details, please refer to the Shell Drivers Club Privacy Policy available at


If you are a member of the Shell Drivers Club, your consent to receive offers regarding Shell products and services as well as Shell shop products shall be reflected in your Shell Drivers Club Account Settings as consent to receive general and personalised offers from Shell.  You may adjust your Contact Preferences & Account Settings anytime via the Loyalty Program Website.


You can at any time stop receiving offers by opting out by contacting the Promoter at Shell at FAO: UK Retail Loyalty Team, Shell Centre, London, SE1 7NA, UK. and if you are a members of the Shell Drivers Club, you can opt out by changing your Contact Preferences & Account Settings anytime via the Loyalty Program Website.


2.4 Technical and functional management of the Promotion Website

When you visit or use the Promotion Website, we process some technical information about you (such as your IP address), to provide you the functionalities of our online services and to manage them. With this technical information we are able to manage the Website, for example to resolve technical failures or to improve their reliability.


2.5 Preventing, detecting and investigating fraud

We may use the personal data you have provided when registering for the Promotion or using the Promotion website to prevent, detect and investigate fraud and to enforce the Terms and Conditions of the Promotion.


3 Who has access to your data?

Shell may disclose your personal data to authorised third party companies involved in the operation of Promotion. By registering for the Promotion, you consent to the disclosure of your personal data to MasterCard Europe Services Limited, if necessary for the purposes of the Promotion. Shell also uses third parties for certain processings, such as website hosting. The collected personal data may be transferred to authorized third parties, which may be located outside of the Economic European Area (EEA) as part of the services offered to you. As far as these third parties have access to personal data in order to execute these processings, Shell has taken the required organizational and/or contractual measures to ensure that your personal data is exclusively processed for the purposes mentioned above and that adequate levels of protection have been implemented in order to safeguard your personal data.

Except as set out in this Privacy Policy, we will not disclose any personal data without your permission unless we are legally entitled or required to do so or if we believe that such action is necessary to protect and/or defend our rights, property or personal safety and those of our users/customers or other individuals. Only if Shell is required to do so by law, will your personal data be provided to supervisory agencies, fiscal authorities and investigative agencies.


4 For what period do we retain your personal data?

Your personal data will be processed for the period necessary for organising and closing the Promotion as well as for purposes related to the prevention of fraud or to otherwise take actions permitted or required by law. If you are a member of Shell Drivers Club we will retain your data as long as you remain a member of the Shell Drivers Club. If you are not a member of Shell Drivers Club but you have consented to be contacted with offers regarding Shell products and services, we shall keep your contact details to be able to contact you with such offers.


5 Which cookies does Shell use?

The Promotion Website uses cookies or similar technology. For further information, please refer to the Shell Cookies Policy available at

Note, however, that if you reject the use of cookies you will still be able to visit the Promotion website but some of the functions may not work correctly and you may no longer be able to use all the functionalities of the Website.


6 How do we secure your personal data?

We have implemented technology and policies with the objective of protecting your privacy from unauthorised access and improper use.


7 Who to address regarding questions and requests of access, removal etc.

We aim to keep our data about you as accurate as possible. If you would like to review, change or delete the details you have supplied when registering for the Promotion, please send your request to the Promoter at FAO: UK Retail Loyalty Team, Shell Centre, London, SE1 7NA, UK or by e-mail