As COVID-19 continues to impact lives, we are continuing to put the safety of our frontline teams and our customers first. At this time of unprecedented global challenge, our Retailers’ frontline teams have been designated by the Government as Key Workers and our UK Service Stations will continue to operate safely and reliably to help keep necessary journeys on the road and communities supplied.

The safety and wellbeing of our customers and retail teams is of utmost importance to us. We are working closely with our Retailers to ensure they implement government guidance, including more frequent and intensive cleaning of high public contact areas like counters, fuel pumps and payment keypads. We are also ensuring our service stations continue to uphold thorough hand washing and social distancing guidelines and we advise customers to use the Shell app to pay using Pay at Pump, or to use card or contactless payments in the shop, rather than cash.

We have provided Perspex screens for the till areas, as well as signs encouraging social distancing and providing other hygiene guidance, and these are being rolled out at many of our sites at the moment.

We also want to say a big thank you to all key service workers and Shell Retailer staff in the UK at this difficult time. In order to say a thank you, we are delighted to offer you a free Jamie Oliver deli by Shell sandwich every day in store until the 30th April. Thank you for all the amazing work that you do. Terms and conditions apply

As advice from the Government changes, we will continue to adapt and adjust accordingly in order to protect the wellbeing of the frontline team and our customers. In the meantime, please stay safe.

See our Global COVID 19 Response


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