The perfect cup of coffee
Costa have worked hard to make sure that their Express machines serve the same barista-style coffee you'd expect to find in one of their stores, delivering an authentic coffee shop experience wherever you happen to be.
Shell Recharge is a rapid, subscription-free, Electric Vehicle (EV) charging service that uses 100% certified renewable electricity¹
Charging at Shell costs 39p per kWh and there’s no subscription. Find an estimate of your total session cost and charge time for your vehicle, in the Shell Recharge app.
Shell Recharge locations are supplied by 100% certified renewable energy sources, that have been generated using wind, solar and biomass
Our 150kW and 50kW rapid chargers will get you back behind the wheel in no time
Pay using contactless or use the Shell Recharge app. When you register in the app you’ll receive a Shell Recharge card, enabling easy charging at over 140,000 charge points across Europe.
What is Shell Recharge?
Shell Recharge is Shell’s on-forecourt Electric Vehicle (EV) charging service.
How many Shell Recharge locations are open?
Shell Recharge will be available at around 150 service stations across the UK by the end of 2020. Please see the Shell Recharge app for an up to date list of stations.
What speed are Shell Recharge chargers?
Shell offers rapid and high power charging, with speed of 50kW and 150kW respectively. Shell’s plan is to install hundreds more charge posts on retail sites across the UK over the coming years, aligning with customer demands
Where can I find my nearest Shell Recharge location?
A full list of sites offering Shell Recharge posts are available on the Shell Recharge app. This is updated as new locations open.
How did Shell select site locations?
Many of the Shell Recharge charging posts are located in areas where we know there is an established population of electric vehicle drivers. We selected service stations where we already have space for drivers to park and charge their vehicles, as well as those that offer facilities for drivers to use while they wait, including coffee, free WIFI, toilets and snacks.
When will you be opening more Shell Recharge sites? When will there be one in my area?
We will continue to roll our Shell Recharge sites regularly over the coming years in line with customer demand. Roll out plans include engaging with EV drivers to ensure we continue to meet the needs of our customers across the UK.
How many charge posts are provided at each site? Can I check the charge post is available / book one before I arrive?
Most of our sites have one post available. We are working on providing multiple posts on as many sites as possible. Although customers cannot reserve a charging post in advance, you can check if the charge post is available using the Smoov or Shell Recharge apps. Within the apps, Shell Recharge locations are marked with the Shell logo above a circle. This circle appears green when the charge post is available and red when in use
How many locations are you planning in 2020? What’s your long-term plan?
Plans for the introduction of further Shell Recharge locations will be informed by the usage of the service at our current locations, including engaging with EV drivers to ensure we continue to meet the needs of our customers across the UK. It is our ambition to have 150 charge posts by the end of 2020.
How much does Shell Recharge cost?
Shell Recharge costs 35p per kilowatt hour. and there are three ways to pay. With a contactless payment card, with the Shell Recharge app or a charge card.
How do I pay for Shell Recharge? Do I have to be a member?
Shell Recharge operates on a pay-as-you-go basis, with no subscriptions. There are three ways to pay, with a contactless payment card, with the Shell Recharge app or a charge card. The price is the same for each payment method.
Why are you using mobile phone payment? I thought you weren’t allowed to use mobiles on a forecourt?
It is safe to use a mobile phone while in the shop or from inside your car on a forecourt, but not outside the vehicle. Once payment for Shell Recharge has been completed, customers are asked to put their phones away.
Is my electric vehicle compatible with Shell Recharge?
Shell Recharge is compatible with most EV’s as our rapid 50kW and high-powered 150kW direct current (DC) chargers are designed to work with most vehicle types that are currently on the road. We provide connections for combined charging systems and CHAdeMO on both 50kW and 150kW chargers, as well as AC Type 2 (43kW) on the 50kW charge posts. Tesla adaptors are not supplied but drivers can use their own adaptors on the CHAdeMO connector
How long will it take to charge my electric vehicle with Shell Recharge?
In approximately 30 minutes, our 50kW DC chargers can typically charge from 0-80% and the new 150kW high-powered charger can deliver power up to three times faster .
How can you say it will take 30 minutes? Aren’t all cars different?
Yes, we understand that all cars are different and it is the car which manages the speed of the charge. However, we quote 30 minutes as a guide for our customers, as our 50kW charge posts can deliver 50kW of charge which typically enables most cars to charge 0-80% in approximately 30 mins. Cars that are able to take advantage of the full speed offered by the 150kW charger generally have larger batteries and so require a faster charge to fill the battery in similar amounts of time3.
As per the Fastned website, the vehicle models that benefit from charging at speeds over 50kW include: Hyundai Ioniq, Hyundai KONA, Kia e-Niro, Jaguar I-PACE, Mercedes-Benz EQC, Audi e-tron Quattro and Tesla model 3.
Do I have to charge for the full time, can I just top up for five minutes?
Shell Recharge is completely flexible, so customers can charge for the amount of time they require – there is no minimum charge time.
Do I have to stay with my car/on the forecourt whilst it’s charging? Can I pop off and do my shopping?
You can leave your car charging at the Shell Recharge post and monitor progress through the Shell Recharge app. However, you should only leave your car in the Shell Recharge space for the time need to charge your car. We ask our customers to be considerate of others and do not exceed 60 minutes charging time
Will there be a penalty for drivers who leave their cars to charge for longer than 30 minutes?
We have a parking ticket system to discourage cars from overstaying. We do request that customers only leave their car in the Shell Recharge space for the time needed to charge their car and continually review our enforcement policies.
I have a Euroshell card and I am moving more of my fleet to electric. Will my card work on your chargers?
No – however, we are looking into providing fleet customers with a new EuroShell card which will be accepted on Shell Recharge charge posts.
Who is Allego?
Allego is one the leading providers of charging solutions in Europe and Shell’s technology partner for Recharge. Allego managed the operations of the Efacec charge posts and the Smoov app and is also able to provide help to drivers using the service
Why is Shell working with Allego? Can’t you just do this yourselves?
We have partnered with Allego because they are experts in this field and can provide Shell Recharge customers using Efacec chargers with 24/7 support with any technical problems should they occur
How can I get help and support using Shell Recharge?
Contact the customer helpline on +44 203 868 1036 or email email@example.com for more assistance with Shell Recharge.
What is the difference between a ‘rapid’, a ‘fast’ and a ‘high-powered’ charger?
Shell Recharge offers rapid chargers which are our 50kW chargers and typically charge most EVs in approximately 30 minutes4. High-powered chargers are 150kW chargers and can deliver power up to three times faster3. Fast chargers are usually either 7kW or 22 kW and so take longer to charge your car. These chargers are usually located in areas where the EV will be parked for a longer time (e.g. car parks).
 Results may vary, no guarantees provided. Charging speed depends on several factors including temperature outside, type of car, size of battery and battery condition. Please check with your OEM for compatibility and further information.
Where does the electricity come from?
Shell Recharge locations are supplied with electricity from 100% certified renewable sources4 .
Won’t electric vehicle charging put too much pressure on the grid?
The power demand of an electric car means it is not like plugging in an iron or putting on the kettle – it is more like plugging in an extra house. That is why Shell is also supporting the transition to electric vehicles by working on a system to help the grid handle the predicted increase in electric vehicles.
Isn’t having electricity on a petrol forecourt dangerous? If it’s raining, am I in danger of being electrocuted?
EV charging is completely safe, including in the rain. Electricity only flows between the charger and the car once the cables are locked in place.
 Shell Recharge locations are supplied by 100% certified renewable electricity sources such as wind, solar and biomass.
Will Shell install NewMotion charge points at Shell retail sites?
NewMotion’s 22kW charge points are not appropriate for the type of fast charging needed on Shell forecourts. However, Shell does offer customers a full range of charge points and charging services at home, at work and on the go.
Will Shell/NewMotion customers get any benefits from this acquisition (promotional schemes, etc)?
Shell Energy Retail household customers can get a New Motion home charge point installed for the discounted price.
Why is the NewMotion app becoming the Shell Recharge app?
NewMotion is a proud member of the Shell Group. Together, Shell and NewMotion are working to meet the charging needs of electric vehicle drivers – at home, at work or on the road. Today a growing number of Shell forecourts across Europe are offering the Shell Recharge fast charging service. With the new Shell Recharge app we are planning to bring you a host of improved services and offerings across the Shell forecourts and the charging network in the near future.
How does my phone update to the Shell Recharge app?
The NewMotion app will automatically update to the Shell Recharge app. When automatic updates are turned off on a device, you will get in-app prompts linking you to update their app.
What if I don’t update to the Shell Recharge app?
The Shell Recharge update will happen automatically. If auto-updates are turned off and you don’t update manually, you will be using an outdated version of the app until you do update it to the Shell Recharge app.
Can I choose to opt out of the update?
You cannot opt out of the update, the Shell Recharge update will happen automatically. If auto-updates are turned off and you don’t update manually, you will be using an outdated version of the app until you do update it to the Shell Recharge app.
Am I now a customer of Shell?
No, you are still a NewMotion customer. NewMotion as of October 2017 has been a part of the Shell Group.
What is the difference between the new Shell Recharge app and old NewMotion app?
There will be no difference in functionality after the app update, only the look and feel of the app will change. We are planning to bring you a host of improved services and offerings across the Shell forecourts and the charging network through the Shell Recharge app in the near future.
Will my app settings be transferred to the new Shell Recharge app?
Most app setting will be transferred. Your favourite charge points and saved cars might be reset.
Where will my personal data go? Who will store/own my data?
Nothing will change, your personal data will continue to be stored and managed securely by NewMotion.
When will the Shell Recharge app be available?
Shell Recharge app is available now.
In what countries will the Shell Recharge app be available?
In Austria, Belgium, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, India, Italy, Ireland, Latvia, Liechtenstein, Luxembourg, Malaysia, Morocco, Netherlands, Norway, Poland, Romania, Russia, Spain, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom.
Where do I download the Shell Recharge app?
From Google Play and App stores
Can I still use my charge card with the Shell Recharge app?
Yes, your charge card will still work with the new Shell Recharge app and at any charge point in the charge network.
Do I need to order a new charge card?
No, there is no need to order a new one, your current card will work with the new app and all charge points in the charge network.
Can I still order charge cards through the app?
You can still order charge cards through the app. This will be a Shell Recharge charge card.
Can I still order a NewMotion charge card?
The NewMotion charge card will no longer be available for private customers.
Is the Shell Recharge card different from the NewMotion charge card?
The Shell Recharge card gives access to the full NewMotion charge network under the same charge costs and conditions as the NewMotion charge card previously did. For more
information on the Shell Recharge card, please visit this webpage.
Where can I order a Shell Recharge card?
You can order your Shell Recharge card through the Shell Recharge app.
In what countries is the Shell Recharge card available?
In Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Luxembourg, the Netherlands, Norway, Spain, Sweden, Switzerland and the United Kingdom.
1 NewMotion charge a 35p transaction fee
2 Results may vary, no guarantees provided. Charging speed depends on several factors including temperature outside, type of car, size of battery and battery condition. Please check with your OEM for compatibility and further information.
3 Shell Recharge locations are supplied by 100% certified renewable electricity sources such as wind, solar and biomass.