{"organism":"Page","children":[{"organism":"Container.Raw","children":[{"organism":"Metadata","model":{"title":"Win a family trip to New York plus instant prizes to be won in Scratch to win Frequently Asked Questions","text":"\u003Cp\u003EWin a family trip to New York plus instant prizes to be won in Scratch to win Frequently Asked Questions.\u003C/p\u003E\n","links":[{"name":"Win a family trip to New York plus instant prizes to be won in Scratch to win Frequently Asked Questions","value":"https://www.shell.co.uk/help-and-support/help-centre/win-a-trip-to-new-york-faqs.html"}],"tags":[{"name":"Shell GO+","value":"line-of-business:b2c/shell-go-plus"}]},"id":"/content/shell/countries/united-kingdom/en_gb/help-and-support/help-centre/win-a-trip-to-new-york-faqs/jcr_content/root/metadata"},{"organism":"ContentOwner","model":{},"id":"/content/shell/countries/united-kingdom/en_gb/help-and-support/help-centre/win-a-trip-to-new-york-faqs/jcr_content/root/contentowner"},{"organism":"Container.Header","children":[{"organism":"Container.Raw","ref":"https://www.shell.co.uk/_jcr_content/root/header/inherited.model.json","model":{},"id":"/content/shell/countries/united-kingdom/en_gb/help-and-support/help-centre/win-a-trip-to-new-york-faqs/jcr_content/root/header/inherited"},{"organism":"Breadcrumb","model":{"links":[{"name":"Home","value":"https://www.shell.co.uk/"},{"name":"Help and support","value":"https://www.shell.co.uk/help-and-support.html"},{"name":"Help Centre","value":"https://www.shell.co.uk/help-and-support/help-centre.html"},{"name":"Win a family trip to New York plus instant prizes to be won in Scratch to win Frequently Asked Questions","value":"https://www.shell.co.uk/help-and-support/help-centre/win-a-trip-to-new-york-faqs.html"}]},"id":"/content/shell/countries/united-kingdom/en_gb/help-and-support/help-centre/win-a-trip-to-new-york-faqs/jcr_content/root/header/breadcrumb"}],"model":{},"id":"/content/shell/countries/united-kingdom/en_gb/help-and-support/help-centre/win-a-trip-to-new-york-faqs/jcr_content/root/header"},{"organism":"Container.Main","children":[{"organism":"Container.Section","children":[{"organism":"PageHeader","color":"inherited","model":{"title":"Win a family trip to New York plus instant prizes to be won in Scratch to win Frequently Asked Questions"},"id":"/content/shell/countries/united-kingdom/en_gb/help-and-support/help-centre/win-a-trip-to-new-york-faqs/jcr_content/root/main/section/page_header_copy"},{"organism":"Container.FAQ","children":[{"organism":"AccordionItem.FAQ","color":"inherited","colstart":3,"colspan":8,"model":{"title":"What is the Win a family trip to New York plus instant prizes to be won promotion?","text":"\u003Cp\u003EThe Win a family trip to New York plus instant prizes to be won promotion is an exciting Shell GO+ Rewards promotion where members need to spend £10 or more on Shell V-Power fuel in a single transaction and scan their Shell App, card or key fob to unlock and play the Scratch to win game in the Shell App.\u003C/p\u003E\r\n\u003Cp\u003EAfter playing Scratch to win, Shell GO+ Rewards members will be entered into the prize draw to win a family trip to New York if they are opted into email communications.\u003C/p\u003E\r\n\u003Cp\u003EThe promotion runs from 5 November 2026 to 31 January 2027.\u003C/p\u003E\r\n"},"id":"/content/shell/countries/united-kingdom/en_gb/help-and-support/help-centre/win-a-trip-to-new-york-faqs/jcr_content/root/main/section/faq/faq_item"},{"organism":"AccordionItem.FAQ","color":"inherited","colstart":3,"colspan":8,"model":{"title":"Do I need to be a Shell GO+ Rewards member to play Scratch to win and be entered into the prize draw to win a family trip to New York?","text":"\u003Cp\u003EYes, only Shell GO+ Rewards members who complete a qualifying transaction of £10 or more of Shell V-Power fuel and scan their Shell App, card or key fob can unlock and play the in-app Scratch to win. Members must also be opted into email communications to be entered into the prize draw to win a family trip to New York.\u003C/p\u003E\r\n"},"id":"/content/shell/countries/united-kingdom/en_gb/help-and-support/help-centre/win-a-trip-to-new-york-faqs/jcr_content/root/main/section/faq/faq_item_342935502_c_923095906"},{"organism":"AccordionItem.FAQ","color":"inherited","colstart":3,"colspan":8,"model":{"title":"How do I take part in this promotion?","text":"\u003Cp\u003ETo take part, customers must be a Shell GO+ Rewards member before making their qualifying transaction.\u003C/p\u003E\r\n\u003Cp\u003E1. Shell GO+ Rewards members simply scan their Shell App, card or key fob when they spend £10 or more in a single transaction on Shell V-Power fuel.\u003C/p\u003E\r\n\u003Cp\u003E2. The Scratch to win game will unlock in the Shell App and members can play to win instant prizes.\u003C/p\u003E\r\n\u003Cp\u003E3. Every eligible Scratch to win game play can give members one entry into the prize draw to win a family trip to New York, as long as they are opted into email communications.\u003C/p\u003E\r\n\u003Cp\u003ENote: Shell GO+ Rewards members must be opted into receive email communications to be entered into the prize draw. Any participant opted out of email communications will be automatically excluded from the prize draw.\u003C/p\u003E\r\n"},"id":"/content/shell/countries/united-kingdom/en_gb/help-and-support/help-centre/win-a-trip-to-new-york-faqs/jcr_content/root/main/section/faq/faq_item_342935502_c_927924993"},{"organism":"AccordionItem.FAQ","color":"inherited","colstart":3,"colspan":8,"model":{"title":"How much do I need to spend to play Scratch to win and be in with the chance to win a family trip to New York?","text":"\u003Cp\u003EEntrants must spend £10 or more on Shell V-Power fuel in a single transaction and scan their Shell App, card or key fob.\u003C/p\u003E\r\n"},"id":"/content/shell/countries/united-kingdom/en_gb/help-and-support/help-centre/win-a-trip-to-new-york-faqs/jcr_content/root/main/section/faq/faq_item_342935502_c_377855441"},{"organism":"AccordionItem.FAQ","color":"inherited","colstart":3,"colspan":8,"model":{"title":"What is the Scratch to win game?","text":"\u003Cp\u003EScratch to win is a game of chance that is available to play in the Shell App when a Shell GO+ Rewards member makes a qualifying transaction of £10 or more on Shell V-Power fuel and scans their Shell App, card or key fob at a Shell service station from 5\u003Csup\u003Eth\u003C/sup\u003E November 2026 and 31\u003Csup\u003Est\u003C/sup\u003E January 2027.\u003C/p\u003E\r\n"},"id":"/content/shell/countries/united-kingdom/en_gb/help-and-support/help-centre/win-a-trip-to-new-york-faqs/jcr_content/root/main/section/faq/faq_item_342935502_c_231129243"},{"organism":"AccordionItem.FAQ","color":"inherited","colstart":3,"colspan":8,"model":{"title":"How do I play Scratch to win?","text":"\u003Cp\u003EOnce a Shell GO+ Rewards member has purchased £10 or more of Shell V-Power fuel in a single transaction and scanned their Shell App, card or key fob, the Scratch to win game will be unlocked in the Shell GO+ Rewards game section of the Shell App. To play the game, click on Scratch to win and follow the instructions. Members need to scratch the 3 panels to reveal and match 3 Marvel characters to win an instant prize.\u003C/p\u003E\r\n"},"id":"/content/shell/countries/united-kingdom/en_gb/help-and-support/help-centre/win-a-trip-to-new-york-faqs/jcr_content/root/main/section/faq/faq_item_342935502_c_1952992525"},{"organism":"AccordionItem.FAQ","color":"inherited","colstart":3,"colspan":8,"model":{"title":"I use Pay at pump; will I still unlock the Scratch to win game?","text":"\u003Cp\u003EYes. The game will unlock when you make your qualifying transaction of £10 or more of Shell V-Power fuel via Pay at Pump and scan your Shell GO+ Rewards account.\u003C/p\u003E\r\n"},"id":"/content/shell/countries/united-kingdom/en_gb/help-and-support/help-centre/win-a-trip-to-new-york-faqs/jcr_content/root/main/section/faq/faq_item_342935502_c_782533364"},{"organism":"AccordionItem.FAQ","color":"inherited","colstart":3,"colspan":8,"model":{"title":"Do I need to be opted into email communications to unlock and play Scratch to win?","text":"\u003Cp\u003ENo, Shell GO+ Rewards members do not need to be opted into email communications to unlock and play Scratch to win. However, members must be opted into email communications to be entered into the prize draw to win a family trip to New York.\u003C/p\u003E\r\n"},"id":"/content/shell/countries/united-kingdom/en_gb/help-and-support/help-centre/win-a-trip-to-new-york-faqs/jcr_content/root/main/section/faq/faq_item_342935502_c_999605513"},{"organism":"AccordionItem.FAQ","color":"inherited","colstart":3,"colspan":8,"model":{"title":"Do I need to be opted into email communications to win a family trip to New York?","text":"\u003Cp\u003EYes, Shell GO+ Rewards members must be opted into email communications to be entered into the prize draw to win a family trip to New York so that we can notify the winner.\u003C/p\u003E\r\n"},"id":"/content/shell/countries/united-kingdom/en_gb/help-and-support/help-centre/win-a-trip-to-new-york-faqs/jcr_content/root/main/section/faq/faq_item_342935502_c_802480863"},{"organism":"AccordionItem.FAQ","color":"inherited","colstart":3,"colspan":8,"model":{"title":"When can I play Scratch to win?","text":"\u003Cp\u003EScratch to win is available to play from 10:00 on 5 November 2026 to 23:59 on 31 January 2027.\u003C/p\u003E\r\n"},"id":"/content/shell/countries/united-kingdom/en_gb/help-and-support/help-centre/win-a-trip-to-new-york-faqs/jcr_content/root/main/section/faq/faq_item_342935502_c_1705706787"},{"organism":"AccordionItem.FAQ","color":"inherited","colstart":3,"colspan":8,"model":{"title":"Can I play Scratch to win online?","text":"\u003Cp\u003EScratch to win is only available to play in the Shell App. It is not available online or via any other app.\u003C/p\u003E\r\n"},"id":"/content/shell/countries/united-kingdom/en_gb/help-and-support/help-centre/win-a-trip-to-new-york-faqs/jcr_content/root/main/section/faq/faq_item_342935502_c_814182794"},{"organism":"AccordionItem.FAQ","color":"inherited","colstart":3,"colspan":8,"model":{"title":"What prizes are available in the Scratch to win game?","text":"\u003Cp\u003EThere are lots of instant prizes to be won via the Scratch to win game in the Shell App, including:\u003C/p\u003E\r\n\u003Cp\u003E£50 of Shell V-Power fuel\u003C/p\u003E\r\n\u003Cp\u003E£5 of Shell V-Power fuel\u003C/p\u003E\r\n\u003Cp\u003E100 Shell GO+ Rewards points\u003C/p\u003E\r\n\u003Cp\u003E10 Shell GO+ Rewards points\u003C/p\u003E\r\n\u003Cp\u003E25% off a hot drink\u003C/p\u003E\r\n"},"id":"/content/shell/countries/united-kingdom/en_gb/help-and-support/help-centre/win-a-trip-to-new-york-faqs/jcr_content/root/main/section/faq/faq_item_342935502_c_1660264020"},{"organism":"AccordionItem.FAQ","color":"inherited","colstart":3,"colspan":8,"model":{"title":"If I win an instant prize when playing Scratch to win, when will I receive it?","text":"\u003Cp\u003EAll prizes available in Scratch to win are instant prizes. If you win bonus points, they will be added to your Shell GO+ Rewards points balance within 30 minutes. If you win a fuel reward or hot drink discount, it will appear in the Rewards section of your Shell GO+ Rewards account within 30 minutes.\u003C/p\u003E\r\n"},"id":"/content/shell/countries/united-kingdom/en_gb/help-and-support/help-centre/win-a-trip-to-new-york-faqs/jcr_content/root/main/section/faq/faq_item_342935502_c_1452637554"},{"organism":"AccordionItem.FAQ","color":"inherited","colstart":3,"colspan":8,"model":{"title":"I haven’t received my instant reward or bonus points from Scratch to win, what should I do?","text":"\u003Cp\u003EContact our Customer Service Centre via \u003Ca href=\"mailto:GoPlusCSCUK@shell.com\" target=\"_blank\"\u003EGoPlusCSCUK@shell.com\u003C/a\u003E\u003C/p\u003E\r\n"},"id":"/content/shell/countries/united-kingdom/en_gb/help-and-support/help-centre/win-a-trip-to-new-york-faqs/jcr_content/root/main/section/faq/faq_item_342935502_c_982920558"},{"organism":"AccordionItem.FAQ","color":"inherited","colstart":3,"colspan":8,"model":{"title":"Will I get 2 plays of the game if I fill with £20 or more on any Shell V-Power fuel in a single transaction?","text":"\u003Cp\u003EOnly one play of Scratch to win is unlocked when £10 or more of Shell V-Power fuel is bought in a single transaction from a Shell service station and the Shell App, card or key fob is scanned, regardless of the total value of the sale.\u003C/p\u003E\r\n"},"id":"/content/shell/countries/united-kingdom/en_gb/help-and-support/help-centre/win-a-trip-to-new-york-faqs/jcr_content/root/main/section/faq/faq_item_342935502_c_1773651962"},{"organism":"AccordionItem.FAQ","color":"inherited","colstart":3,"colspan":8,"model":{"title":"How many times can I play Scratch to win?","text":"\u003Cp\u003EMembers can qualify to play Scratch to win a maximum of 3 times per day, up to a maximum of 90 times during the promotional period.\u003C/p\u003E\r\n"},"id":"/content/shell/countries/united-kingdom/en_gb/help-and-support/help-centre/win-a-trip-to-new-york-faqs/jcr_content/root/main/section/faq/faq_item_342935502_c_888608887"},{"organism":"AccordionItem.FAQ","color":"inherited","colstart":3,"colspan":8,"model":{"title":"Do business fuel card transactions qualify for instant prizes when playing Scratch to win?","text":"\u003Cp\u003EBusiness fuel card customers are eligible to play Scratch to win. Where a money-off prize is won via the Scratch to win game, it must be redeemed using a personal payment method.\u003C/p\u003E\r\n"},"id":"/content/shell/countries/united-kingdom/en_gb/help-and-support/help-centre/win-a-trip-to-new-york-faqs/jcr_content/root/main/section/faq/faq_item_342935502_c_575199491"},{"organism":"AccordionItem.FAQ","color":"inherited","colstart":3,"colspan":8,"model":{"title":"Can I opt into marketing communications just for this promotion and opt out again later?","text":"\u003Cp\u003EYes, you can opt into and out of marketing communications at any time via your Shell App: tap on More / Settings / and toggle on the email notifications for Shell GO+ Rewards.\u003C/p\u003E\r\n"},"id":"/content/shell/countries/united-kingdom/en_gb/help-and-support/help-centre/win-a-trip-to-new-york-faqs/jcr_content/root/main/section/faq/faq_item_342935502_c_2132625866"},{"organism":"AccordionItem.FAQ","color":"inherited","colstart":3,"colspan":8,"model":{"title":"I forgot to scan my Shell App, will I unlock the Scratch to win game?","text":"\u003Cp\u003EWe can only accept entries into the promotion by Shell GO+ Rewards members who scan their Shell App with a £10 or more qualifying transaction on any Shell V-Power fuel. No other means of entry can be accepted.\u003C/p\u003E\r\n"},"id":"/content/shell/countries/united-kingdom/en_gb/help-and-support/help-centre/win-a-trip-to-new-york-faqs/jcr_content/root/main/section/faq/faq_item_342935502_c_1913007606"},{"organism":"AccordionItem.FAQ","color":"inherited","colstart":3,"colspan":8,"model":{"title":"I scanned my physical Shell GO+ Rewards card or key fob, can I play the Scratch to win game and be entered into the big fuel prize draw?","text":"\u003Cp\u003EYes, if you scan your Shell App, card or key fob with a qualifying purchase of £10 or more of any Shell fuel you can unlock and play Scratch to win game. However, you can only play the Scratch to win game in the Shell App.\u003C/p\u003E\r\n"},"id":"/content/shell/countries/united-kingdom/en_gb/help-and-support/help-centre/win-a-trip-to-new-york-faqs/jcr_content/root/main/section/faq/faq_item_342935502_c_1954227210"},{"organism":"AccordionItem.FAQ","color":"inherited","colstart":3,"colspan":8,"model":{"title":"What is the prize of prize draw?","text":"\u003Cp\u003EThe main prize of this promotion is a family trip to New York for up to 2 adults and 2 children under 16. The prize includes return flights from select major UK airports to New York City, return airport transfers in New York City, 3 nights’ hotel accommodation in a 4* hotel based on sharing a quadruple occupancy room, daily breakfast and a family travel insurance allowance up to the value of £100.\u003C/p\u003E\r\n"},"id":"/content/shell/countries/united-kingdom/en_gb/help-and-support/help-centre/win-a-trip-to-new-york-faqs/jcr_content/root/main/section/faq/faq_item_342935502_c_997119325"},{"organism":"AccordionItem.FAQ","color":"inherited","colstart":3,"colspan":8,"model":{"title":"How do I know if I’ve won the family trip to New York? ","text":"\u003Cp\u003EThe prize draw for the family trip to New York will occur within 35 days of the promotional period ending. The winner will receive an email within 35 days of the prize draw if they have won. Shell GO+ Rewards members must be opted into email communications to receive an email notifying them if they have won.\u003C/p\u003E\r\n"},"id":"/content/shell/countries/united-kingdom/en_gb/help-and-support/help-centre/win-a-trip-to-new-york-faqs/jcr_content/root/main/section/faq/faq_item_342935502_c_347510255"},{"organism":"AccordionItem.FAQ","color":"inherited","colstart":3,"colspan":8,"model":{"title":"What happens after I’ve received my winner’s email?","text":"\u003Cp\u003EOnce the winner has received an email from \u003Ca href=\"mailto:SUKOP-Shell-Go-Plus-Rewards-event@shell.com\" target=\"_blank\" rel=\"noopener noreferrer\"\u003ESUKOP-Shell-Go-Plus-Rewards-event@shell.com\u003C/a\u003E and the winner accepts the prize. The winner’s name, email address and telephone number will be shared with Element.\u003C/p\u003E\r\n\u003Cp\u003EElement are the prize fulfilment agency.\u003C/p\u003E\r\n"},"id":"/content/shell/countries/united-kingdom/en_gb/help-and-support/help-centre/win-a-trip-to-new-york-faqs/jcr_content/root/main/section/faq/faq_item_342935502_c"},{"organism":"AccordionItem.FAQ","color":"inherited","colstart":3,"colspan":8,"model":{"title":"How do I join Shell GO+ Rewards?","text":"\u003Cp\u003ESimply download the Shell App and register. Don’t forget to opt into email communications to keep up to date on the latest Shell GO+ Rewards offers and rewards.\u003C/p\u003E\r\n"},"id":"/content/shell/countries/united-kingdom/en_gb/help-and-support/help-centre/win-a-trip-to-new-york-faqs/jcr_content/root/main/section/faq/faq_item_342935502"}],"model":{},"id":"/content/shell/countries/united-kingdom/en_gb/help-and-support/help-centre/win-a-trip-to-new-york-faqs/jcr_content/root/main/section/faq"}],"model":{},"id":"/content/shell/countries/united-kingdom/en_gb/help-and-support/help-centre/win-a-trip-to-new-york-faqs/jcr_content/root/main/section"}],"model":{},"id":"/content/shell/countries/united-kingdom/en_gb/help-and-support/help-centre/win-a-trip-to-new-york-faqs/jcr_content/root/main"},{"organism":"Container.Footer","children":[{"organism":"Breadcrumb.Large","model":{"links":[{"name":"Home","value":"https://www.shell.co.uk/"},{"name":"Help and support","value":"https://www.shell.co.uk/help-and-support.html"},{"name":"Help Centre","value":"https://www.shell.co.uk/help-and-support/help-centre.html"},{"name":"Win a family trip to New York plus instant prizes to be won in Scratch to win Frequently Asked Questions","value":"https://www.shell.co.uk/help-and-support/help-centre/win-a-trip-to-new-york-faqs.html"}]},"id":"/content/shell/countries/united-kingdom/en_gb/help-and-support/help-centre/win-a-trip-to-new-york-faqs/jcr_content/root/footer/breadcrumb"},{"organism":"Container.Raw","ref":"https://www.shell.co.uk/_jcr_content/root/footer/inherited.model.json","model":{},"id":"/content/shell/countries/united-kingdom/en_gb/help-and-support/help-centre/win-a-trip-to-new-york-faqs/jcr_content/root/footer/inherited"}],"model":{},"id":"/content/shell/countries/united-kingdom/en_gb/help-and-support/help-centre/win-a-trip-to-new-york-faqs/jcr_content/root/footer"}],"model":{},"id":"/conf/shell/settings/wcm/templates/base/structure/jcr_content/root"}],"model":{"title":"Win a family trip to New York plus instant prizes to be won in Scratch to win Frequently Asked Questions","text":"Win a family trip to New York plus instant prizes to be won in Scratch to win Frequently Asked Questions. ","links":[{"name":"canonical","value":"https://www.shell.co.uk/help-and-support/help-centre/win-a-trip-to-new-york-faqs.html"},{"name":"errorUrl","value":"https://www.shell.co.uk/error.html"},{"name":"hierarchy","value":"en_gb/help-and-support/help-centre/win-a-trip-to-new-york-faqs"},{"name":"homeTitle","value":"Shell UK"},{"name":"homeUrl","value":"https://www.shell.co.uk/"},{"name":"locale","value":"en-GB"},{"name":"title","value":"Win a family trip to New York plus instant prizes to be won in Scratch to win Frequently Asked Questions | Shell UK"},{"name":"textDirection","value":"ltr"},{"name":"template","value":"base"},{"name":"contentPath","value":"/content/shell/countries/united-kingdom/en_gb/help-and-support/help-centre/win-a-trip-to-new-york-faqs"},{"name":"externalDisclaimerText","value":"Shell plc Legal Disclaimer\r\n\r\nYou are now leaving the Shell UK website.\r\n\r\nThe link you have selected will direct you to a website that is not controlled by Shell plc or any member of the Shell Group. Accordingly, neither Shell plc nor any member of the Shell Group endorses, adopts, certifies or otherwise validates the information and material contained on the linked website. This includes its sponsor and any policies, activities or services offered on the site, by any advertiser on the site or linked to the site.\r\n\r\nThank you for visiting the Shell UK website."},{"name":"themeMode"},{"name":"lastModified","value":"2026-10-20T23:00:33.494Z"},{"name":"dateModified","value":"2026-10-26T22:20Z"},{"name":"themeName","value":"base"},{"name":"themePath","value":"/etc.clientlibs/amidala/clientlibs/theme-base"},{"name":"themeCss","value":"/etc.clientlibs/amidala/clientlibs/theme-base.ACSHASHb291465fc8d3c7bcefde74d34044b698.css"}],"tags":[{"name":"Shell GO+","value":"line-of-business:b2c/shell-go-plus"}]},"id":"/content/shell/countries/united-kingdom/en_gb/help-and-support/help-centre/win-a-trip-to-new-york-faqs/jcr_content"}