• The promoter of the 'Costa Coffee Giveaway in Association with Shell and Bio-Bean' promotion (the “Promotion”) is Costa Limited, Whitbread Court, Porz Avenue, Dunstable, Bedfordshire, LU5 5XE (the “Promoter”).
  • The Promotion runs for the shorter of the period:
    • from 08:00 GMT on 20 November 2017 to 08:59 GMT on 20 November 2017; or
    • until the 5,000 coffees referred to in section 3 below have been given away, (the “Promotional Period”).
  • The Promotion consists of the Promoter giving away over 5,000 Primo-sized hot coffees from their core range (Americano, Latte, Flat White, Cappuccino, Espresso, Cortado and Mocha), each served in a free 16oz double wall reusable Costa-branded cup with flip lid, to 52 customers at each of 98 participating Costa stores during the Promotion Period.
  • Participants can customise their drink with a shot of their favourite syrup and/or an extra coffee shot at their request at no extra cost.
  • Each participant is only permitted to participate in the Promotion once.
  • The Promotion will run at participating Costa stores only (locations available at www.shell.co.uk/coffee). The Promotion does not apply to drinks served from Costa Express self-service coffee machines or “Proud to Serve” outlets. Proud to Serve outlets can be identified with the logo below:


Proud to serve Costa logo
  • The Promotion cannot be exchanged for cash or used with any other offer, promotion or voucher (including but not limited to the Whitbread Privilege Card and Coffee Club).
  • The Promoter reserves the right to cancel, terminate, modify or suspend the Promotion or these Terms and Conditions, either in whole or in part, with or without notice if necessary for reasons beyond the Promoter's control.
  • The Promoter reserves the right at any time, in its absolute discretion, to disqualify any participant found to be abusing or tampering with the operation of the Promotion or participating using fraudulent means, or who the Promoter believes to have acted in breach of these Terms and Conditions.
  • If the Promoter fails to comply with these Terms and Conditions, the Promoter is responsible for loss or damage a participant suffers that is a foreseeable result of the Promoter's breach of these Terms and Conditions or its negligence, but it is not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of the Promoter's breach or if they were contemplated by the participant and the Promoter at the time that the participant made a qualifying purchase pursuant to the Promotion.
  • The Promotion and these Terms and Conditions, and any dispute or claim arising out of or in connection with them, are governed by English law.
  • You can bring legal proceedings in respect of the Promotion and these Terms and Conditions in the English courts.
  • Any decision of the Promoter in respect of the Promotion is final. For questions regarding the Promotion, please contact the Promoter using the details available at https://www.costa.co.uk/contact-form

Summary Terms and Conditions

Offer: Over 5,000 x Free coffees & reusable Costa cups to the first 52 customers at each participating Costa store. To participate: be one of the first 52 customers to visit a participating Costa store between 08:00 and 08:59 on 20 November 2017. For full terms and conditions and participating stores see www.shell.co.uk/coffee Promoter: Costa Limited, Whitbread Court, Porz Avenue, Dunstable, Bedfordshire, LU5 5XE. 

Participating Costa stores

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