{"organism":"Page","children":[{"organism":"Container.Raw","children":[{"organism":"Metadata","model":{"title":"Public EV charging | Fuel, EV charging, and loyalty in one app","text":"\u003Cp\u003EThe Shell App combines fuel, public EV charging, and loyalty in one secure, user-friendly platform – helping you manage your fleet with convenience and control.\u003C/p\u003E\r\n","links":[{"name":"Public EV charging | Fuel, EV charging, and loyalty in one app","value":"https://www.shell.co.uk/business/shell-fleet-solutions/sustainable-fleet-management/fleet-electrification/oneapp.html"}],"image":{"src":"https://www.shell.co.uk/business/shell-fleet-solutions/sustainable-fleet-management/fleet-electrification/oneapp/_jcr_content/root/metadata.shellimg.jpeg/1775812883487/oneapp-page-header.jpeg","alt":"EV public charging with the Shell 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charging.\u003C/p\u003E\r\n\r\n\r\n\r\n\r\n\r\n\r\n","image":{"src":"https://www.shell.co.uk/business/shell-fleet-solutions/sustainable-fleet-management/fleet-electrification/oneapp/_jcr_content/root/main/section/page_header.shellimg.jpeg/1776229940567/oneapp-page-header.jpeg","alt":"EV public charging with the Shell 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experience.\u003C/h3\u003E\r\n"}}],"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-fleet-solutions/sustainable-fleet-management/fleet-electrification/oneapp/jcr_content/root/main/section_2113916929","model":{}},{"organism":"Container.Section","color":"inherited","children":[{"organism":"PromoSimple.Text","color":"brand1-solid","colspan":4,"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-fleet-solutions/sustainable-fleet-management/fleet-electrification/oneapp/jcr_content/root/main/section_265648189/text","model":{"text":"\u003Ch3\u003E\u003Ca href=\"#1\"\u003EI am a driver using Shell Card for business\u003C/a\u003E\u003C/h3\u003E\r\n"}},{"organism":"PromoSimple.Text","color":"brand1-solid","colspan":4,"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-fleet-solutions/sustainable-fleet-management/fleet-electrification/oneapp/jcr_content/root/main/section_265648189/text_copy_copy","model":{"text":"\u003Ch3\u003E\u003Cb\u003E\u003Ca href=\"#2\"\u003EI am a fleet manager using Shell Fleet Hub\u003C/a\u003E\u003C/b\u003E\u003C/h3\u003E\r\n"}},{"organism":"PromoSimple.Text","color":"brand1-solid","colspan":4,"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-fleet-solutions/sustainable-fleet-management/fleet-electrification/oneapp/jcr_content/root/main/section_265648189/text_copy","model":{"text":"\u003Ch3\u003E\u003Ca href=\"#3\"\u003EI am a business using the Shell Recharge Card\u003C/a\u003E\u003C/h3\u003E\r\n"}},{"organism":"PromoSimple.Text","color":"brand1-solid","colspan":4,"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-fleet-solutions/sustainable-fleet-management/fleet-electrification/oneapp/jcr_content/root/main/section_265648189/text_copy_1086292332","model":{"text":"\u003Ch3\u003E\u003Cb\u003E\u003Ca href=\"#4\"\u003EI am using Shell Fleet App\u003C/a\u003E\u003C/b\u003E\u003C/h3\u003E\r\n"}},{"organism":"PromoSimple.Text","color":"brand1-solid","colspan":4,"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-fleet-solutions/sustainable-fleet-management/fleet-electrification/oneapp/jcr_content/root/main/section_265648189/text_copy_663613306","model":{"text":"\u003Ch3\u003E\u003Cb\u003E\u003Ca href=\"#5\"\u003EFAQs\u003C/a\u003E\u003Ca id=\"1\"\u003E\u003C/a\u003E\u003C/b\u003E\u003C/h3\u003E\r\n"}}],"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-fleet-solutions/sustainable-fleet-management/fleet-electrification/oneapp/jcr_content/root/main/section_265648189","model":{"title":"Get ready! Navigate to the section that best applies to you:"}},{"organism":"Container.Section","color":"brand1-subtle","children":[{"organism":"PromoSimple.Text","color":"brand1-solid","id":"/content/shell/countries/united-kingdom/en_gb/business/shell-fleet-solutions/sustainable-fleet-management/fleet-electrification/oneapp/jcr_content/root/main/section_816499875/text_1196217731","model":{"text":"\u003Ch2\u003EI am a driver using Shell Card for business\u003C/h2\u003E\r\n"}},{"organism":"PromoSimple.Text","color":"inherited","colspan":6,"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-fleet-solutions/sustainable-fleet-management/fleet-electrification/oneapp/jcr_content/root/main/section_816499875/text","model":{"title":"What’s changing?","text":"\u003Cp\u003E\u003Cb\u003EOne app for all your mobility needs - \u003C/b\u003EIt’s now easier to charge your EV while you're on the road. The Shell App will be your app for EV public charging, replacing the Shell Recharge App. It’s the same app you may already know for fuel and our loyalty program, eliminating the need to switch between multiple apps.\u003C/p\u003E\r\n\u003Ch3\u003EWith the Shell App, you will be able to:\u003C/h3\u003E\r\n\u003Cul\u003E\r\n\u003Cli\u003EAccess a wide network of EV charge points across Europe\u003C/li\u003E\r\n\u003Cli\u003ELocate nearby charge points on our interactive map\u003C/li\u003E\r\n\u003Cli\u003ECheck charge point availability in real time to avoid any wait times\u003C/li\u003E\r\n\u003Cli\u003EStart and stop charging sessions from the app at applicable charge points\u003C/li\u003E\r\n\u003Cli\u003EView your charging history and track your usage\u003C/li\u003E\r\n\u003Cli\u003EEarn loyalty points through Shell GO+ Rewards\u003C/li\u003E\r\n\u003C/ul\u003E\r\n"}},{"organism":"StandaloneAsset","color":"inherited","colspan":6,"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-fleet-solutions/sustainable-fleet-management/fleet-electrification/oneapp/jcr_content/root/main/section_816499875/standalone_asset","model":{"image":{"src":"https://www.shell.co.uk/business/shell-fleet-solutions/sustainable-fleet-management/fleet-electrification/oneapp/_jcr_content/root/main/section_816499875/standalone_asset.shellimg.jpeg/1754477690493/image-whats-changing.jpeg","alt":"Sfs remote shell card","width":3834,"height":2157}}},{"organism":"Container","children":[{"organism":"PromoSimple.Text","color":"brand1","colspan":6,"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-fleet-solutions/sustainable-fleet-management/fleet-electrification/oneapp/jcr_content/root/main/section_816499875/simple/text_1018600695_copy","model":{"title":"Important:","text":"\u003Cp\u003ESome EV features you may currently use in the Shell Recharge app, such as route planning, Apple CarPlay, and Android Auto, will not be immediately available in the Shell App. We’re introducing updates gradually to ensure a smooth and reliable experience. You can still locate your charge point and navigate to it using your map provider.\u003C/p\u003E\r\n\r\n\r\n"}}],"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-fleet-solutions/sustainable-fleet-management/fleet-electrification/oneapp/jcr_content/root/main/section_816499875/simple","model":{}},{"organism":"PromoSimple.Text","color":"brand1-solid","id":"/content/shell/countries/united-kingdom/en_gb/business/shell-fleet-solutions/sustainable-fleet-management/fleet-electrification/oneapp/jcr_content/root/main/section_816499875/text_1085353588","model":{"text":"\u003Ch2\u003EWhat do you need to do?\u003C/h2\u003E\r\n"}},{"organism":"Container","children":[{"organism":"PromoSimple.Text","color":"brand1","id":"/content/shell/countries/united-kingdom/en_gb/business/shell-fleet-solutions/sustainable-fleet-management/fleet-electrification/oneapp/jcr_content/root/main/section_816499875/simple_2005847714/text_699867441_copy","model":{"text":"\u003Cul\u003E\r\n\u003Cli\u003EYour physical Shell Card for business EV charging will continue to function as usual.\u003C/li\u003E\r\n\u003C/ul\u003E\r\n"}}],"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-fleet-solutions/sustainable-fleet-management/fleet-electrification/oneapp/jcr_content/root/main/section_816499875/simple_2005847714","model":{}},{"organism":"Container","children":[{"organism":"PromoSimple.Text","color":"inherited","id":"/content/shell/countries/united-kingdom/en_gb/business/shell-fleet-solutions/sustainable-fleet-management/fleet-electrification/oneapp/jcr_content/root/main/section_816499875/simple_1364321721/text_copy_copy","model":{"text":"\u003Ch4\u003E1. If you don't have the Shell App yet, download it here.\u003C/h4\u003E\r\n"}},{"organism":"StandaloneAsset","color":"inherited","colspan":2,"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-fleet-solutions/sustainable-fleet-management/fleet-electrification/oneapp/jcr_content/root/main/section_816499875/simple_1364321721/standalone_asset","model":{"image":{"src":"https://www.shell.co.uk/business/shell-fleet-solutions/sustainable-fleet-management/fleet-electrification/oneapp/_jcr_content/root/main/section_816499875/simple_1364321721/standalone_asset.shellimg.jpeg/1753715339806/shell-app-qr-code.jpeg","alt":"qr code","width":300,"height":300}}},{"organism":"WebComponent","color":"transparent","colspan":6,"colstart":3,"model":{"links":[{"value":"https://www.shell.co.uk/business/shell-fleet-solutions/sustainable-fleet-management/fleet-electrification/oneapp/_jcr_content/root/main/section_816499875/simple_1364321721/web_component_copy.stream/1776676961572/da3cbac5462438ca3a774b5efdc656c52c231ae4/store-badges.js"},{"name":"app-store-link","value":"https://apps.apple.com/gb/app/shell-fuel-rewards/id1464649113"},{"name":"play-store-link","value":"https://play.google.com/store/apps/details?id=com.shell.sitibv.retail&hl=en_GB&gl=GB"}]},"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-fleet-solutions/sustainable-fleet-management/fleet-electrification/oneapp/jcr_content/root/main/section_816499875/simple_1364321721/web_component_copy"},{"organism":"PromoSimple.Text","color":"inherited","id":"/content/shell/countries/united-kingdom/en_gb/business/shell-fleet-solutions/sustainable-fleet-management/fleet-electrification/oneapp/jcr_content/root/main/section_816499875/simple_1364321721/text_copy","model":{"text":"\u003Ch3\u003E2. Log in using your Shell Recharge credentials. No need to create a new account.\u003C/h3\u003E\r\n\u003Cp\u003E\u003Cb\u003EPlease note:\u003C/b\u003E all users accessing EV charging through the Shell App will automatically be enrolled in our loyalty programme, with access to rewards.\u003C/p\u003E\r\n\u003Ch3\u003E3. If not prompted automatically, from the homepage, go to “More” > “Vehicle preferences”, and select the type of vehicle you drive regularly.\u003C/h3\u003E\r\n\u003Ch3\u003E\u003Cb\u003E4. If you haven’t registered your Shell Card in the Shell App yet, and if not prompted automatically, from the homepage, go to “More” > “Payment methods” and add your Shell Card.\u003C/b\u003E\u003C/h3\u003E\r\n\u003Cp\u003EThis will allow you to conveniently start and stop EV charging sessions directly through the Shell App at applicable charge points.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003ENote:\u003C/b\u003E Your fleet manager must approve your request to add the Shell Card. Please allow time for this process.\u003C/p\u003E\r\n\u003Ch3\u003E5. From here on, use the Shell App for EV public charging!\u003C/h3\u003E\r\n"}}],"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-fleet-solutions/sustainable-fleet-management/fleet-electrification/oneapp/jcr_content/root/main/section_816499875/simple_1364321721","model":{}},{"organism":"PromoSimple.Text","color":"inherited","id":"/content/shell/countries/united-kingdom/en_gb/business/shell-fleet-solutions/sustainable-fleet-management/fleet-electrification/oneapp/jcr_content/root/main/section_816499875/text_1640324268","model":{"title":"Do you also use a Shell Recharge Card for private EV charging?","text":"\u003Cp\u003EYou can link both Shell Card for business use and your private Shell Recharge Card to your Shell App account.\u003Cbr\u003E\r\n\u003Cb\u003EPlease note:\u003C/b\u003E the way you can use your private Shell Recharge Card has changed. \u003Ca href=\"https://www.shell.co.uk/electric-vehicle-charging/new-recharge-app.html\"\u003ELearn more about it here\u003C/a\u003E.\u003C/p\u003E\r\n"}},{"organism":"PromoSimple.Text","color":"brand1","colspan":4,"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-fleet-solutions/sustainable-fleet-management/fleet-electrification/oneapp/jcr_content/root/main/section_816499875/text_1840941076","model":{"title":"Privacy Statement of Shell Card","links":[{"name":"View Shell Card privacy statement","value":"https://www.shell.co.uk/business/shell-fleet-solutions/shell-card/privacy.html"}]}}],"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-fleet-solutions/sustainable-fleet-management/fleet-electrification/oneapp/jcr_content/root/main/section_816499875","model":{}},{"organism":"Container.Section","children":[{"organism":"PromoSimple.Text","color":"brand1-solid","id":"/content/shell/countries/united-kingdom/en_gb/business/shell-fleet-solutions/sustainable-fleet-management/fleet-electrification/oneapp/jcr_content/root/main/section_1024098013/text","model":{"text":"\u003Ch2\u003EI am a fleet manager using Shell Fleet Hub\u003Ca id=\"2\"\u003E\u003C/a\u003E\u003C/h2\u003E\r\n"}},{"organism":"PromoSimple.Text","color":"inherited","id":"/content/shell/countries/united-kingdom/en_gb/business/shell-fleet-solutions/sustainable-fleet-management/fleet-electrification/oneapp/jcr_content/root/main/section_1024098013/text_50725348","model":{"title":"Greater control over linking Shell Card","text":"\u003Cp\u003EGain enhanced control and security: only authorised drivers can now link a Shell Card to their profile and use the Shell App to start, stop, and pay for EV charging sessions.\u003C/p\u003E\r\n"}},{"organism":"PromoSimple.Text","color":"brand1-subtle","id":"/content/shell/countries/united-kingdom/en_gb/business/shell-fleet-solutions/sustainable-fleet-management/fleet-electrification/oneapp/jcr_content/root/main/section_1024098013/text_1046011733","model":{"text":"\u003Ch4\u003ETo support your drivers with a smooth transition from the Shell Recharge App to the Shell App, be ready to accept requests of your drivers linking their Shell Card to their Shell App. Only Shell Fleet Hub users with “Fleet Manager” role can approve requests.\u003C/h4\u003E\r\n"}},{"organism":"PromoSimple.Text","color":"brand1-solid","id":"/content/shell/countries/united-kingdom/en_gb/business/shell-fleet-solutions/sustainable-fleet-management/fleet-electrification/oneapp/jcr_content/root/main/section_1024098013/text_copy","model":{"text":"\u003Ch2\u003EWhat do I need to do?\u003C/h2\u003E\r\n"}},{"organism":"PromoSimple.Text","color":"inherited","colspan":6,"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-fleet-solutions/sustainable-fleet-management/fleet-electrification/oneapp/jcr_content/root/main/section_1024098013/text_827672753_copy_166059358","model":{"title":"How do I accept drivers' requests?","text":"\u003Cp\u003EYou can approve requests via “Mobile Payments” in Shell Fleet Hub. However, please make sure that Mobile Payment is active on your profile.\u003C/p\u003E\r\n\u003Ch3\u003EYou don’t have Mobile Payment active on your Shell Fleet Hub profile yet?\u003C/h3\u003E\r\n\u003Cp\u003EIf you don’t see Mobile Payments in the “Cards” section of Shell Fleet Hub, please contact your Account Manager or Customer Service.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EImportant:\u003C/b\u003E\u003C/p\u003E\r\n\u003Cul\u003E\u003Cli\u003EOnce a driver adds their Shell Card to the Shell App, \u003Cspan data-teams=\"true\"\u003Emobile payment for fuel\u003C/span\u003E will be automatically enabled. You can manage card restrictions and limits through Shell Fleet Hub.\u003C/li\u003E\u003Cli\u003EAll users accessing EV charging through the Shell App will automatically be enrolled in our loyalty programme, with access to rewards.\u003C/li\u003E\u003C/ul\u003E\r\n","links":[{"name":"Login to Shell Fleet Hub","value":"http://www.fleethub.shell.com/"}]}},{"organism":"StandaloneAsset","color":"inherited","colspan":6,"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-fleet-solutions/sustainable-fleet-management/fleet-electrification/oneapp/jcr_content/root/main/section_1024098013/standalone_asset_cop_2007915594","model":{"image":{"src":"https://www.shell.co.uk/business/shell-fleet-solutions/sustainable-fleet-management/fleet-electrification/oneapp/_jcr_content/root/main/section_1024098013/standalone_asset_cop_2007915594.shellimg.jpeg/1753441187064/sfh-computer-image.jpeg","alt":"Sfh computer image","width":6725,"height":3987}}},{"organism":"PromoSimple.Text","color":"brand1-subtle","id":"/content/shell/countries/united-kingdom/en_gb/business/shell-fleet-solutions/sustainable-fleet-management/fleet-electrification/oneapp/jcr_content/root/main/section_1024098013/text_827672753_copy__1693777547","model":{"text":"\u003Ch3\u003ETo maintain greater control over the registration process, you, as the fleet manager, can initiate each card registration directly through Shell Fleet Hub.\u003C/h3\u003E\r\n","links":[{"name":"Read the full instructions","value":"https://shellfleet.my.site.com/fleethub/s/article/Shell-Mobile-Payments-Guide?language=en_US"}]}}],"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-fleet-solutions/sustainable-fleet-management/fleet-electrification/oneapp/jcr_content/root/main/section_1024098013","model":{}},{"organism":"Container.Section","color":"brand1-subtle","children":[{"organism":"PromoSimple.Text","color":"brand1-solid","id":"/content/shell/countries/united-kingdom/en_gb/business/shell-fleet-solutions/sustainable-fleet-management/fleet-electrification/oneapp/jcr_content/root/main/section_1616560063/text_copy","model":{"text":"\u003Ch2\u003EI am a business using the Shell Recharge card\u003Ca id=\"3\"\u003E\u003C/a\u003E\u003C/h2\u003E\r\n"}},{"organism":"PromoSimple.Text","color":"inherited","colspan":6,"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-fleet-solutions/sustainable-fleet-management/fleet-electrification/oneapp/jcr_content/root/main/section_1616560063/text","model":{"title":"Services for customers using Shell Recharge cards have recently changed. Here’s what you need to know:","text":"\u003Cul\u003E\r\n\u003Cli\u003EPay-as-you-go: charging sessions are now paid immediately after use.\u003C/li\u003E\r\n\u003Cli\u003ESimplified invoice: a simple receipt after each session (no invoice with your VAT number available)\u003Cbr\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003ELimited number of charge cards: up to 3 physical charge cards and 1 digital card.\u003C/li\u003E\r\n\u003C/ul\u003E\r\n"}},{"organism":"StandaloneAsset","colspan":6,"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-fleet-solutions/sustainable-fleet-management/fleet-electrification/oneapp/jcr_content/root/main/section_1616560063/standalone_asset_cop","model":{"image":{"src":"https://www.shell.co.uk/business/shell-fleet-solutions/sustainable-fleet-management/fleet-electrification/oneapp/_jcr_content/root/main/section_1616560063/standalone_asset_cop.shellimg.jpeg/1754477709790/image-services-for-customer.jpeg","width":3834,"height":2157}}},{"organism":"PromoFull","color":"brand1","id":"/content/shell/countries/united-kingdom/en_gb/business/shell-fleet-solutions/sustainable-fleet-management/fleet-electrification/oneapp/jcr_content/root/main/section_1616560063/promo","model":{"title":"Get in touch","text":"\u003Cp\u003EFor public EV charging tailored to business needs, switch to Shell Cards with Shell Fleet Solutions.\u003C/p\u003E\r\n","links":[{"name":"Request a callback","value":"https://www.shell.co.uk/business/shell-fleet-solutions/request-a-call-back.html"}],"image":{"src":"https://www.shell.co.uk/business/shell-fleet-solutions/sustainable-fleet-management/fleet-electrification/oneapp/_jcr_content/root/main/section_1616560063/promo.shellimg.jpeg/1776231305504/promo-get-in-touch.jpeg","width":3840,"height":2160}}}],"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-fleet-solutions/sustainable-fleet-management/fleet-electrification/oneapp/jcr_content/root/main/section_1616560063","model":{}},{"organism":"Container.Section","children":[{"organism":"PromoSimple.Text","color":"brand1-solid","id":"/content/shell/countries/united-kingdom/en_gb/business/shell-fleet-solutions/sustainable-fleet-management/fleet-electrification/oneapp/jcr_content/root/main/section_1222323642/text_copy_copy","model":{"text":"\u003Ch2\u003EI am using Shell Fleet App\u003Ca id=\"4\"\u003E\u003C/a\u003E\u003C/h2\u003E\r\n"}},{"organism":"PromoSimple.Text","color":"inherited","id":"/content/shell/countries/united-kingdom/en_gb/business/shell-fleet-solutions/sustainable-fleet-management/fleet-electrification/oneapp/jcr_content/root/main/section_1222323642/text","model":{"text":"\u003Cp\u003EAs a user of Shell Fleet App, continue to conveniently use Shell Fleet App to locate EV charge points. You can use the Shell App to enjoy Shell loyalty benefits. Learn more about Shell GO+ Rewards \u003Ca href=\"https://www.shell.co.uk/shell-go-plus.html\"\u003E\u003Cb\u003Ehere\u003C/b\u003E\u003C/a\u003E.\u003C/p\u003E\r\n\u003Cp\u003EDrivers who are currently using the Shell Recharge App can download the Shell App on the \u003Cb\u003E\u003Ca href=\"https://apps.apple.com/gb/app/shell-fuel-ev-rewards/id1464649113\" target=\"_blank\"\u003EApp Store\u003C/a\u003E\u003C/b\u003E or \u003Cb\u003E\u003Ca href=\"https://play.google.com/store/apps/details?id=com.shell.sitibv.retail&hl=en_GB&gl=GB&vid=6389a9a2826644b785e9119735fe3a42\" target=\"_blank\"\u003EGoogle Play\u003C/a\u003E\u003C/b\u003E to locate nearby EV charge points and check real-time availability to avoid wait times. Please note that it is not possible to register Shell Cards to the Shell App.\u003Ca id=\"5\"\u003E\u003C/a\u003E\u003C/p\u003E\r\n"}}],"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-fleet-solutions/sustainable-fleet-management/fleet-electrification/oneapp/jcr_content/root/main/section_1222323642","model":{}},{"organism":"Container.Section","color":"brand1-subtle","children":[{"organism":"Tabs","children":[{"organism":"Container","children":[{"organism":"Container.List","colspan":8,"colstart":3,"children":[{"organism":"AccordionItem","color":"inherited","id":"/content/shell/countries/united-kingdom/en_gb/business/shell-fleet-solutions/sustainable-fleet-management/fleet-electrification/oneapp/jcr_content/root/main/section_278619567/tabs/tab_654046409/list_copy/list_item_copy","model":{"title":"Driver","text":"\u003Cp\u003E\u003Cb\u003EI have a Shell Card for business and a Shell Recharge card for personal use. Can I link both to my account in the Shell App?\u003C/b\u003E\u003C/p\u003E\r\n\u003Cp\u003EYes, you can link both your Shell Card for business and your Shell Recharge card for personal use to the Shell App using the same account. If you want to use two separate accounts for business and for private use, you will need to log out and log in from the Shell App to switch account.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EWill I retain all the same features of the Shell Recharge App in the Shell App?\u003C/b\u003E\u003C/p\u003E\r\n\u003Cp\u003EIn the Shell App, you can locate charge points, view their details and status, and start and stop charging sessions. Please note that, for now, features such as route planning, Apple CarPlay, and Android Auto are not available in the Shell App. However, you can still navigate to your selected charge point using your preferred map provider.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003ECan I continue to use my Shell Recharge charge card for personal use?\u003C/b\u003E\u003C/p\u003E\r\n\u003Cp\u003EIf you are using your Shell Recharge card for personal use, it will continue to work. Please make sure to complete all required steps, including downloading the Shell App when instructed and setting up an accepted payment method. If you have more than three charge cards, only the most recent ones will remain active. If you are using a personal Shell Recharge card for business purposes, you risk your card to be blocked. Please reach out to us for an offer tailored to business needs \u003Ca href=\"https://www.shell.co.uk/business/shell-fleet-solutions/request-a-call-back.html\"\u003E\u003Cb\u003Ehere\u003C/b\u003E\u003C/a\u003E.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003ECan I continue to use my Shell Card for business at the charger?\u003C/b\u003E\u003C/p\u003E\r\n\u003Cp\u003EYes, your physical Shell Card for business use will continue to work as usual. Tap it on the charge point to start and stop charging sessions.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EI am a Shell GO+ Rewards member and a Shell Recharge App customer. Will I have two accounts that need to be closed?\u003C/b\u003E\u003C/p\u003E\r\n\u003Cp\u003ENo, the accounts in the two apps will merge in the Shell App and you will be able to charge, collect/redeem loyalty points and fuel up if needed – all from one app.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EDo I need to set up a new account in the Shell App?\u003C/b\u003E\u003C/p\u003E\r\n\u003Cp\u003ENo, simply download the Shell App and use your log in details from the Shell Recharge app. There is no need to create a new account.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EWill I be able to charge abroad?\u003C/b\u003E\u003C/p\u003E\r\n\u003Cp\u003EYes, charging abroad with your Shell Card is possible. To find available charging points, please refer to the map in the Shell App. Tap on a specific charge point to view details, including whether mobile payment is supported.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003ECan I use the Shell App for EV charging at home?\u003C/b\u003E\u003C/p\u003E\r\n\u003Cp\u003ENo, the Shell App is dedicated to EV public charging, fuel and loyalty. For EV charging at home, you can use the 50five e-mobility app if your charge point has been migrated from Shell Recharge Solutions to 50five. Find out more information \u003Ca href=\"https://www.shell.co.uk/business/shell-fleet-solutions/sustainable-fleet-management/fleet-electrification/home-and-workplace-charging.html\"\u003E\u003Cb\u003Ehere\u003C/b\u003E\u003C/a\u003E. \u003C/p\u003E\r\n"}},{"organism":"AccordionItem","color":"inherited","id":"/content/shell/countries/united-kingdom/en_gb/business/shell-fleet-solutions/sustainable-fleet-management/fleet-electrification/oneapp/jcr_content/root/main/section_278619567/tabs/tab_654046409/list_copy/list_item","model":{"title":"Fleet Manager","text":"\u003Cp\u003E\u003Cb\u003EI have a business and have been using the Shell Recharge App for my business EV charging.  Will I continue to receive a full VAT invoice?\u003C/b\u003E\u003C/p\u003E\r\n\u003Cp\u003EWith a Shell Recharge card for personal use, you will receive a simplified VAT invoice for each charging session directly in the Shell App, immediately after charging.\u003Cbr\u003E\r\nIf you are a business customer and require a full VAT invoice, please ensure you sign up for a Shell Card through Shell Fleet Solutions. This offering is specifically tailored to meet the needs of business drivers. Learn more about Shell Card \u003Ca href=\"https://www.shell.co.uk/business/shell-fleet-solutions/shell-card.html\"\u003E\u003Cb\u003Ehere\u003C/b\u003E\u003C/a\u003E.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem","color":"inherited","id":"/content/shell/countries/united-kingdom/en_gb/business/shell-fleet-solutions/sustainable-fleet-management/fleet-electrification/oneapp/jcr_content/root/main/section_278619567/tabs/tab_654046409/list_copy/list_item_copy_631527842","model":{"title":"All","text":"\u003Cp\u003E\u003Cb\u003EWhy is the Shell Recharge App moving to the Shell App?\u003C/b\u003E\u003C/p\u003E\r\n\u003Cp\u003EWe’re integrating EV charging on-the-go functionality into the Shell App to provide a more connected and convenient experience, bringing together EV charging, fuel, and loyalty in one place.\u003C/p\u003E\r\n"}}],"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-fleet-solutions/sustainable-fleet-management/fleet-electrification/oneapp/jcr_content/root/main/section_278619567/tabs/tab_654046409/list_copy","model":{}}],"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-fleet-solutions/sustainable-fleet-management/fleet-electrification/oneapp/jcr_content/root/main/section_278619567/tabs/tab_654046409","model":{"title":"Migration & App Continuity"}},{"organism":"Container","children":[{"organism":"Container.List","colspan":8,"colstart":3,"children":[{"organism":"AccordionItem","color":"inherited","id":"/content/shell/countries/united-kingdom/en_gb/business/shell-fleet-solutions/sustainable-fleet-management/fleet-electrification/oneapp/jcr_content/root/main/section_278619567/tabs/tab_545108278/list_copy/list_item","model":{"title":"Driver","text":"\u003Cp\u003E\u003Cb\u003EHow does the loyalty programme work for drivers?\u003C/b\u003E\u003C/p\u003E\r\n\u003Cp\u003EDrivers with an account on the Shell App will be automatically enrolled into our loyalty programme, Shell GO+ Rewards, and start collecting points for purchases at Shell service stations. Click \u003Ca href=\"https://www.shell.co.uk/shell-go-plus.html\"\u003E\u003Cb\u003Ehere\u003C/b\u003E\u003C/a\u003E for more information about Shell GO+ Rewards.\u003C/p\u003E\r\n"}}],"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-fleet-solutions/sustainable-fleet-management/fleet-electrification/oneapp/jcr_content/root/main/section_278619567/tabs/tab_545108278/list_copy","model":{}}],"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-fleet-solutions/sustainable-fleet-management/fleet-electrification/oneapp/jcr_content/root/main/section_278619567/tabs/tab_545108278","model":{"title":"Loyalty"}},{"organism":"Container","children":[{"organism":"Container.List","colspan":8,"colstart":3,"children":[{"organism":"AccordionItem","color":"inherited","id":"/content/shell/countries/united-kingdom/en_gb/business/shell-fleet-solutions/sustainable-fleet-management/fleet-electrification/oneapp/jcr_content/root/main/section_278619567/tabs/tab_221939267/list_copy/list_item","model":{"title":"Driver","text":"\u003Cp\u003E\u003Cb\u003ECan I register for the Shell App using the same email address I used for the Shell Recharge App?\u003C/b\u003E\u003C/p\u003E\r\n\u003Cp\u003EYes, you can log into the Shell App using the same credentials (email address and password) as you used for the Shell Recharge App. There's no need to create a new account.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EWhy do I need to register my Shell Card in the Shell App?\u003C/b\u003E\u003C/p\u003E\r\n\u003Cp\u003EYou can register your Shell Card in the Shell App to check applicable prices for each individual charging point and to start and stop charging sessions at applicable charge points via the Shell App.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EI already have my Shell Card registered in the Shell App for refuelling. Do I need to register my Shell Card again? \u003C/b\u003E\u003C/p\u003E\r\n\u003Cp\u003ENo, if you have already registered your Shell Card in the Shell App, you don't have to register it again.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EI can’t add my Shell Card to the Shell App. What should I do?\u003C/b\u003E\u003C/p\u003E\r\n\u003Cp\u003EIf you’re using a Shell Card issued to your employer via Shell Fleet App, or not issued directly by Shell, you may not be able to register Shell Card in the Shell App for in-app payments. However, you can still use the Shell App to easily locate nearby charge points and check real-time availability. To start and stop charging sessions, simply tap your physical Shell Card on the charge point.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EI already use the Shell App for fuelling. What do I need to do to use it for EV charging?\u003C/b\u003E\u003C/p\u003E\r\n\u003Cp\u003EWhen you open the Shell App and EV charging features are available, you’ll be prompted to select your vehicle type. Simply choose that you have an EV and follow the on-screen instructions. You can also set your vehicle preference manually. From the homepage, tap “More”, then select “Vehicle Preferences”.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003ECan I remove my Shell Card from my profile in the Shell App?\u003C/b\u003E\u003C/p\u003E\r\n\u003Cp\u003EYou can remove your Shell Card from your Shell App profile from the homepage, select \"More\" > \"Payment Methods\", select the Shell Card and remove it.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003ECan I block my Shell Card from my profile in the Shell App?\u003C/b\u003E\u003C/p\u003E\r\n\u003Cp\u003EYou cannot block your Shell Card from your Shell App profile. Only the Fleet Manager can block it through the digital platforms they usually use to manage your card. \u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EHow do I recharge with the Shell App?\u003C/b\u003E\u003C/p\u003E\r\n\u003Cp\u003EFirst, ensure your electric vehicle is properly parked, with all doors closed and the vehicle powered off. Then, from the Shell App homepage, go to “More” > “Payment methods” to confirm that your Shell Card is correctly registered and that your Fleet Manager has approved your request.\u003Cbr\u003E\r\n Open the map in the Shell App and select a Shell or EV roaming charging station. You can start and stop charging through the Shell App if the site details include “Pay with Shell App.” Select a connector in the app and confirm your payment details. Plug the connector into your EV, and when you're done, select “Stop Charging” in the app. You can now unplug your vehicle.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem","color":"inherited","id":"/content/shell/countries/united-kingdom/en_gb/business/shell-fleet-solutions/sustainable-fleet-management/fleet-electrification/oneapp/jcr_content/root/main/section_278619567/tabs/tab_221939267/list_copy/list_item_copy","model":{"title":"Fleet Manager","text":"\u003Cp\u003E\u003Cb\u003EWhat are the prices shown in the Shell App for EV charging?\u003C/b\u003E\u003C/p\u003E\r\n\u003Cp\u003EThe prices shown in the Shell App reflect those paid by private customers. Business pricing is detailed in the monthly invoice you receive from Shell Fleet Solutions.\u003C/p\u003E\r\n"}}],"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-fleet-solutions/sustainable-fleet-management/fleet-electrification/oneapp/jcr_content/root/main/section_278619567/tabs/tab_221939267/list_copy","model":{}}],"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-fleet-solutions/sustainable-fleet-management/fleet-electrification/oneapp/jcr_content/root/main/section_278619567/tabs/tab_221939267","model":{"title":"Features & Usage"}},{"organism":"Container","children":[{"organism":"Container.List","colspan":8,"colstart":3,"children":[{"organism":"AccordionItem","color":"inherited","id":"/content/shell/countries/united-kingdom/en_gb/business/shell-fleet-solutions/sustainable-fleet-management/fleet-electrification/oneapp/jcr_content/root/main/section_278619567/tabs/tab_1674534083/list_copy/list_item","model":{"title":"Fleet Manager","text":"\u003Cp\u003E\u003Cb\u003EHow can I check in Shell Fleet Hub if I have Mobile Payment active?\u003C/b\u003E\u003C/p\u003E\r\n\u003Cp\u003ELog in into your \u003Ca href=\"https://fleethub.shell.com/\" target=\"_blank\"\u003E\u003Cb\u003EShell Fleet Hub\u003C/b\u003E\u003C/a\u003E account. Select Cards menu and see if \"Mobile Payments\" is available in the list of tabs at the top of the screen. If you need to enable Mobile Payment in Shell Fleet Hub, please contact your account manager or customer operations.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003ECan I enable my driver's mobile payments for fuel only and exclude EV payment via the Shell App?\u003C/b\u003E\u003C/p\u003E\r\n\u003Cp\u003ENo, mobile payments cannot be enabled exclusively for fuel. When mobile payment is activated, it applies to both EV and fuel payments.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003ECan I remove a Shell Card from a driver's profile in the Shell App?\u003C/b\u003E\u003C/p\u003E\r\n\u003Cp\u003EYes, you can delink drivers' cards from your Shell Fleet Hub account.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003ECan I block a Shell Card from a driver's profile in the Shell App?\u003C/b\u003E\u003C/p\u003E\r\n\u003Cp\u003EYes, you can block cards from your Shell Fleet Hub account.\u003C/p\u003E\r\n"}}],"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-fleet-solutions/sustainable-fleet-management/fleet-electrification/oneapp/jcr_content/root/main/section_278619567/tabs/tab_1674534083/list_copy","model":{}}],"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-fleet-solutions/sustainable-fleet-management/fleet-electrification/oneapp/jcr_content/root/main/section_278619567/tabs/tab_1674534083","model":{"title":"Mobile Payments"}}],"model":{"links":[{"name":"Migration & App Continuity"},{"name":"Loyalty"},{"name":"Features & Usage"},{"name":"Mobile Payments"}]},"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-fleet-solutions/sustainable-fleet-management/fleet-electrification/oneapp/jcr_content/root/main/section_278619567/tabs"}],"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-fleet-solutions/sustainable-fleet-management/fleet-electrification/oneapp/jcr_content/root/main/section_278619567","model":{"title":"Frequently Asked Questions"}},{"organism":"Container.Section","color":"inherited","children":[{"organism":"CallToAction","color":"brand1-solid","id":"/content/shell/countries/united-kingdom/en_gb/business/shell-fleet-solutions/sustainable-fleet-management/fleet-electrification/oneapp/jcr_content/root/main/section_32855351/call_to_action","model":{"links":[{"name":"Frequently asked questions","value":"https://www.shell.co.uk/business/shell-fleet-solutions/help-and-support.html","icon":"/content/dam/shell/icons/business/uk/question-mark-circle.svg"},{"name":"Request a callback","value":"https://www.shell.co.uk/business/shell-fleet-solutions/request-a-call-back.html","icon":"/content/dam/shell/icons/global/operations/paste.svg"}]}}],"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-fleet-solutions/sustainable-fleet-management/fleet-electrification/oneapp/jcr_content/root/main/section_32855351","model":{"title":"How can we help?"}},{"organism":"Container.Section","color":"brand1-subtle","children":[{"organism":"PromoCard","color":"brand1","colspan":4,"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-fleet-solutions/sustainable-fleet-management/fleet-electrification/oneapp/jcr_content/root/main/section_1003002039/promo_2135762652_cop_264123814","model":{"title":"Home and workplace charging","text":"\u003Cp\u003EIn partnership with 50five, we deliver smart charging solutions for homes and workplaces, to support EV adoption. Install charging at drivers’ homes or company sites to reduce downtime and improve convenience. 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