{"organism":"Page","children":[{"organism":"Container.Raw","children":[{"organism":"Metadata","model":{"title":"EV public charging with the Shell App","text":"Supercharging your experience by bringing EV charging, fuel, and rewards together in one seamless Shell App.","links":[{"name":"EV public charging with the Shell App","value":"https://www.shell.co.uk/business/shell-fleet-solutions/oneapp.html"}],"image":{"src":"https://www.shell.co.uk/business/shell-fleet-solutions/oneapp/_jcr_content/root/metadata.shellimg.jpeg/1753357906195/oneapp-page-header.jpeg","alt":"EV public charging with the Shell 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App","value":"https://www.shell.co.uk/business/shell-fleet-solutions/oneapp.html"}]},"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-fleet-solutions/oneapp/jcr_content/root/header/breadcrumb"}],"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-fleet-solutions/oneapp/jcr_content/root/header","model":{}},{"organism":"Container.Main","children":[{"organism":"Container.Section","children":[{"organism":"PageHeaderBanner","color":"semitransparent","model":{"title":"EV public charging with the Shell App","text":"\u003Cp\u003EWe are changing the way drivers find, access and pay for EV charging.\u003C/p\u003E\r\n\r\n\r\n\r\n\r\n\r\n\r\n","image":{"src":"https://www.shell.co.uk/business/shell-fleet-solutions/oneapp/_jcr_content/root/main/section/page_header.shellimg.jpeg/1753357919052/oneapp-page-header.jpeg","alt":"EV public charging with the Shell App","width":3837,"height":1680}},"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-fleet-solutions/oneapp/jcr_content/root/main/section/page_header"}],"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-fleet-solutions/oneapp/jcr_content/root/main/section","model":{}},{"organism":"Container.Section","children":[{"organism":"PromoSimple.Text","color":"brand1-subtle","colspan":9,"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-fleet-solutions/oneapp/jcr_content/root/main/section_2113916929/text_975257429","model":{"text":"\u003Ch3\u003EFrom October 2025, we are supercharging your experience by bringing EV charging into the Shell App. Bringing EV charging, fuel, and loyalty into one app offers customers a more comprehensive, secure and user-friendly experience.\u003C/h3\u003E\r\n"}}],"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-fleet-solutions/oneapp/jcr_content/root/main/section_2113916929","model":{}},{"organism":"Container.Section","color":"inherited","children":[{"organism":"PromoSimple.Text","color":"brand1-solid","colspan":4,"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-fleet-solutions/oneapp/jcr_content/root/main/section_265648189/text","model":{"text":"\u003Ch3\u003E\u003Ca href=\"#1\"\u003EI am a driver using the hybrid Shell Card for business\u003C/a\u003E\u003C/h3\u003E\r\n"}},{"organism":"PromoSimple.Text","color":"brand1-solid","colspan":4,"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-fleet-solutions/oneapp/jcr_content/root/main/section_265648189/text_copy_copy","model":{"text":"\u003Ch3\u003E\u003Cb\u003E\u003Ca href=\"#2\"\u003EI am a fleet manager using the Shell Fleet Hub\u003C/a\u003E\u003C/b\u003E\u003C/h3\u003E\r\n"}},{"organism":"PromoSimple.Text","color":"brand1-solid","colspan":4,"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-fleet-solutions/oneapp/jcr_content/root/main/section_265648189/text_copy","model":{"text":"\u003Ch3\u003E\u003Ca href=\"#3\"\u003EI am a business using the Shell Recharge Card\u003C/a\u003E\u003C/h3\u003E\r\n"}},{"organism":"PromoSimple.Text","color":"brand1-solid","colspan":4,"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-fleet-solutions/oneapp/jcr_content/root/main/section_265648189/text_copy_1086292332","model":{"text":"\u003Ch3\u003E\u003Cb\u003E\u003Ca href=\"#4\"\u003EI am using the Shell Fleet App\u003C/a\u003E\u003C/b\u003E\u003C/h3\u003E\r\n"}},{"organism":"PromoSimple.Text","color":"brand1-solid","colspan":4,"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-fleet-solutions/oneapp/jcr_content/root/main/section_265648189/text_copy_663613306","model":{"text":"\u003Ch3\u003E\u003Cb\u003E\u003Ca href=\"#5\"\u003EFAQs\u003C/a\u003E\u003Ca id=\"1\"\u003E\u003C/a\u003E\u003C/b\u003E\u003C/h3\u003E\r\n"}}],"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-fleet-solutions/oneapp/jcr_content/root/main/section_265648189","model":{"title":"Get ready! Navigate to the section that best applies to you:"}},{"organism":"Container.Section","color":"brand1-subtle","children":[{"organism":"PromoSimple.Text","color":"brand1-solid","id":"/content/shell/countries/united-kingdom/en_gb/business/shell-fleet-solutions/oneapp/jcr_content/root/main/section_816499875/text_1196217731","model":{"text":"\u003Ch2\u003EI am a driver using the hybrid Shell Card for business\u003C/h2\u003E\r\n"}},{"organism":"PromoSimple.Text","color":"inherited","colspan":6,"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-fleet-solutions/oneapp/jcr_content/root/main/section_816499875/text","model":{"title":"What’s changing?","text":"\u003Cp\u003E\u003Cb\u003EOne app for all your mobility needs - \u003C/b\u003EIt’s now easier to charge your EV while you're on the road. The Shell App will be your app for EV public charging, replacing the Shell Recharge App. It’s the same app you may already know for fuel and our loyalty program, eliminating the need to switch between multiple apps.\u003C/p\u003E\r\n\u003Ch3\u003EWith the Shell App, you will be able to:\u003C/h3\u003E\r\n\u003Cul\u003E\r\n\u003Cli\u003EAccess a wide network of EV charge points across Europe\u003C/li\u003E\r\n\u003Cli\u003ELocate nearby charge points on our interactive map\u003C/li\u003E\r\n\u003Cli\u003ECheck charge point availability in real time to avoid any wait times\u003C/li\u003E\r\n\u003Cli\u003EStart and stop charging sessions from the app at applicable charge points\u003C/li\u003E\r\n\u003Cli\u003EView your charging history and track your usage\u003C/li\u003E\r\n\u003Cli\u003EEarn loyalty points through Shell GO+ Rewards\u003C/li\u003E\r\n\u003C/ul\u003E\r\n"}},{"organism":"StandaloneAsset","color":"inherited","colspan":6,"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-fleet-solutions/oneapp/jcr_content/root/main/section_816499875/standalone_asset","model":{"image":{"src":"https://www.shell.co.uk/business/shell-fleet-solutions/oneapp/_jcr_content/root/main/section_816499875/standalone_asset.shellimg.jpeg/1754477690493/image-whats-changing.jpeg","alt":"Sfs remote shell card","width":3834,"height":2157}}},{"organism":"Container","children":[{"organism":"PromoSimple.Text","color":"brand1","colspan":6,"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-fleet-solutions/oneapp/jcr_content/root/main/section_816499875/simple/text_1018600695_copy","model":{"title":"Important:","text":"\u003Cp\u003ESome EV features you may currently use in the Shell Recharge app, such as route planning, Apple CarPlay, and Android Auto, will not be immediately available in the Shell App. We’re introducing updates gradually to ensure a smooth and reliable experience. You can still locate your charge point and navigate to it using your map provider.\u003C/p\u003E\r\n\r\n\r\n"}},{"organism":"PromoSimple.Text","color":"brand1","colspan":6,"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-fleet-solutions/oneapp/jcr_content/root/main/section_816499875/simple/text_1018600695_copy_161870998","model":{"title":"Charging abroad:","text":"\u003Cp\u003E\u003Cspan style=\"color: rgb(8, 7, 54); font-family: Inter, Helvetica, Arial, san-serif; font-size: 16px;\"\u003ECharging abroad between beginning of October 2025 and middle of November 2025 is not possible. Thank you for your patience.\u003C/span\u003E\u003C/p\u003E\r\n"}}],"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-fleet-solutions/oneapp/jcr_content/root/main/section_816499875/simple","model":{}},{"organism":"PromoSimple.Text","color":"brand1-solid","id":"/content/shell/countries/united-kingdom/en_gb/business/shell-fleet-solutions/oneapp/jcr_content/root/main/section_816499875/text_1085353588","model":{"text":"\u003Ch2\u003EWhat do you need to do?\u003C/h2\u003E\r\n"}},{"organism":"Container","children":[{"organism":"PromoSimple.Text","color":"brand1","id":"/content/shell/countries/united-kingdom/en_gb/business/shell-fleet-solutions/oneapp/jcr_content/root/main/section_816499875/simple_2005847714/text_699867441_copy","model":{"text":"\u003Cul\u003E\r\n\u003Cli\u003EYour physical hybrid Shell Card for business EV charging will continue to function as usual.\u003C/li\u003E\r\n\u003Cli\u003E\u003Cb style=\"font-size: 0.8125rem;\"\u003EUntil October 2025\u003C/b\u003E, the Shell Recharge App will still be your main charging companion.\u003C/li\u003E\r\n\u003C/ul\u003E\r\n"}}],"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-fleet-solutions/oneapp/jcr_content/root/main/section_816499875/simple_2005847714","model":{}},{"organism":"Container","children":[{"organism":"PromoSimple.Text","color":"inherited","id":"/content/shell/countries/united-kingdom/en_gb/business/shell-fleet-solutions/oneapp/jcr_content/root/main/section_816499875/simple_1364321721/text_copy_copy","model":{"text":"\u003Ch4\u003E1. If you don't have the Shell app yet, download it here.\u003C/h4\u003E\r\n"}},{"organism":"StandaloneAsset","color":"inherited","colspan":2,"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-fleet-solutions/oneapp/jcr_content/root/main/section_816499875/simple_1364321721/standalone_asset","model":{"image":{"src":"https://www.shell.co.uk/business/shell-fleet-solutions/oneapp/_jcr_content/root/main/section_816499875/simple_1364321721/standalone_asset.shellimg.jpeg/1753715339806/shell-app-qr-code.jpeg","alt":"qr code","width":300,"height":300}}},{"organism":"WebComponent","color":"transparent","colspan":6,"colstart":3,"model":{"links":[{"value":"https://www.shell.co.uk/business/shell-fleet-solutions/oneapp/_jcr_content/root/main/section_816499875/simple_1364321721/web_component_copy.stream/1775032630296/da3cbac5462438ca3a774b5efdc656c52c231ae4/store-badges.js"},{"name":"app-store-link","value":"https://apps.apple.com/gb/app/shell-fuel-rewards/id1464649113"},{"name":"play-store-link","value":"https://play.google.com/store/apps/details?id=com.shell.sitibv.retail&hl=en_GB&gl=GB"}]},"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-fleet-solutions/oneapp/jcr_content/root/main/section_816499875/simple_1364321721/web_component_copy"},{"organism":"PromoSimple.Text","color":"inherited","id":"/content/shell/countries/united-kingdom/en_gb/business/shell-fleet-solutions/oneapp/jcr_content/root/main/section_816499875/simple_1364321721/text_copy","model":{"text":"\u003Ch3\u003E2. Log in using your Shell Recharge credentials. No need to create a new account.\u003C/h3\u003E\r\n\u003Cp\u003E\u003Cb\u003EPlease note:\u003C/b\u003E all users accessing EV charging through the Shell App will automatically be enrolled in our loyalty programme, with access to rewards.\u003C/p\u003E\r\n\u003Ch3\u003E3. If not prompted automatically, from the homepage, go to “More” > “Vehicle preferences”, and select the type of vehicle you drive regularly.\u003C/h3\u003E\r\n\u003Ch3\u003E\u003Cb\u003E4. If you haven’t registered your Shell Card in the Shell App yet, and if not prompted automatically, from the homepage, go to “More” > “Payment methods” and add your Shell Card.\u003C/b\u003E\u003C/h3\u003E\r\n\u003Cp\u003EThis will allow you to conveniently start and stop EV charging sessions directly through the Shell App at applicable charge points.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003ENote:\u003C/b\u003E Your fleet manager must approve your request to add the Shell Card. Please allow time for this process.\u003C/p\u003E\r\n\u003Ch3\u003E5. From here on, use the Shell App for EV public charging!\u003C/h3\u003E\r\n\u003Cp\u003EThe history of your charging sessions will only be accessible in the Shell Recharge app and will not be available through the Shell app. Please make sure you save all relevant information, like transaction history, before we decommission the Shell Recharge app at the end of November.\u003C/p\u003E\r\n"}}],"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-fleet-solutions/oneapp/jcr_content/root/main/section_816499875/simple_1364321721","model":{}},{"organism":"PromoSimple.Text","color":"inherited","id":"/content/shell/countries/united-kingdom/en_gb/business/shell-fleet-solutions/oneapp/jcr_content/root/main/section_816499875/text_1640324268","model":{"title":"Do you also use a Shell Recharge Card for private EV charging?","text":"\u003Cp\u003EYou can link both the Shell Card for business use and your private Shell Recharge Card to your Shell App account.\u003Cbr\u003E\r\n\u003Cb\u003EPlease note:\u003C/b\u003E the way you can use your private Shell Recharge Card has changed. \u003Ca href=\"https://www.shell.co.uk/electric-vehicle-charging/new-recharge-app.html\"\u003ELearn more about it here\u003C/a\u003E.\u003C/p\u003E\r\n"}},{"organism":"PromoSimple.Text","color":"brand1","colspan":4,"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-fleet-solutions/oneapp/jcr_content/root/main/section_816499875/text_1840941076","model":{"title":"Privacy Statement of the Shell Card","links":[{"name":"View Shell Card Privacy statement","value":"https://www.shell.co.uk/business/shell-fleet-solutions/privacy.html"}]}}],"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-fleet-solutions/oneapp/jcr_content/root/main/section_816499875","model":{}},{"organism":"Container.Section","children":[{"organism":"PromoSimple.Text","color":"brand1-solid","id":"/content/shell/countries/united-kingdom/en_gb/business/shell-fleet-solutions/oneapp/jcr_content/root/main/section_1024098013/text","model":{"text":"\u003Ch2\u003EI am a fleet manager using the Shell Fleet Hub\u003Ca id=\"2\"\u003E\u003C/a\u003E\u003C/h2\u003E\r\n"}},{"organism":"PromoSimple.Text","color":"inherited","id":"/content/shell/countries/united-kingdom/en_gb/business/shell-fleet-solutions/oneapp/jcr_content/root/main/section_1024098013/text_50725348","model":{"title":"Greater control over linking Shell Card","text":"\u003Cp\u003EGain enhanced control and security: only authorized drivers can now link a Shell Card to their profile and use the Shell App to start, stop, and pay for EV charging sessions.\u003C/p\u003E\r\n\r\n\r\n"}},{"organism":"PromoSimple.Text","color":"brand1-subtle","id":"/content/shell/countries/united-kingdom/en_gb/business/shell-fleet-solutions/oneapp/jcr_content/root/main/section_1024098013/text_1046011733","model":{"text":"\u003Ch4\u003ETo support your drivers with a smooth transition from the Shell Recharge App to the Shell App, be ready to accept requests of your drivers linking their Shell Card to their Shell App. Only Shell Fleet Hub users with “Fleet Manager” role can approve requests.\u003C/h4\u003E\r\n"}},{"organism":"PromoSimple.Text","color":"brand1-solid","id":"/content/shell/countries/united-kingdom/en_gb/business/shell-fleet-solutions/oneapp/jcr_content/root/main/section_1024098013/text_copy","model":{"text":"\u003Ch2\u003EWhat do I need to do?\u003C/h2\u003E\r\n"}},{"organism":"PromoSimple.Text","color":"inherited","colspan":6,"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-fleet-solutions/oneapp/jcr_content/root/main/section_1024098013/text_827672753_copy_166059358","model":{"title":"How do I accept drivers' requests?","text":"\u003Cp\u003EYou can approve requests via “Mobile Payments” in Shell Fleet Hub. However, please make sure that Mobile Payment is active on your profile.\u003C/p\u003E\r\n\u003Ch3\u003EYou don’t have Mobile Payment active on your Shell Fleet Hub profile yet?\u003C/h3\u003E\r\n\u003Cp\u003EIf you don’t see Mobile Payments in the “Cards” section of the Shell Fleet Hub, please contact your Account Manager or Customer Service.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EImportant:\u003C/b\u003E\u003C/p\u003E\r\n\u003Cul\u003E\r\n\u003Cli\u003EOnce a driver adds their hybrid Shell Card to the Shell App, \u003Cspan data-teams=\"true\"\u003Emobile payment for fuel\u003C/span\u003E will be automatically enabled. You can manage card restrictions and limits through Shell Fleet Hub.\u003C/li\u003E\r\n\u003Cli\u003EAll users accessing EV charging through the Shell App will automatically be enrolled in our loyalty programme, with access to rewards.\u003C/li\u003E\r\n\u003C/ul\u003E\r\n","links":[{"name":"Open your Shell Fleet Hub Account","value":"http://www.fleethub.shell.com/"}]}},{"organism":"StandaloneAsset","color":"inherited","colspan":6,"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-fleet-solutions/oneapp/jcr_content/root/main/section_1024098013/standalone_asset_cop_2007915594","model":{"image":{"src":"https://www.shell.co.uk/business/shell-fleet-solutions/oneapp/_jcr_content/root/main/section_1024098013/standalone_asset_cop_2007915594.shellimg.jpeg/1753441187064/sfh-computer-image.jpeg","alt":"Sfh computer image","width":6725,"height":3987}}},{"organism":"PromoSimple.Text","color":"brand1-subtle","id":"/content/shell/countries/united-kingdom/en_gb/business/shell-fleet-solutions/oneapp/jcr_content/root/main/section_1024098013/text_827672753_copy__1693777547","model":{"text":"\u003Ch3\u003ETo maintain greater control over the registration process, you, as the fleet manager, can initiate each card registration directly through the Shell Fleet Hub.\u003C/h3\u003E\r\n","links":[{"name":"Read the full instructions","value":"https://shellfleet.my.site.com/fleethub/s/article/Shell-Mobile-Payments-Guide?language=en_US"}]}}],"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-fleet-solutions/oneapp/jcr_content/root/main/section_1024098013","model":{}},{"organism":"Container.Section","color":"brand1-subtle","children":[{"organism":"PromoSimple.Text","color":"brand1-solid","id":"/content/shell/countries/united-kingdom/en_gb/business/shell-fleet-solutions/oneapp/jcr_content/root/main/section_1616560063/text_copy","model":{"text":"\u003Ch2\u003EI am a business using the Shell Recharge card\u003Ca id=\"3\"\u003E\u003C/a\u003E\u003C/h2\u003E\r\n"}},{"organism":"PromoSimple.Text","color":"inherited","colspan":6,"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-fleet-solutions/oneapp/jcr_content/root/main/section_1616560063/text","model":{"title":"Services for customers using Shell Recharge cards have recently changed. Here’s what you need to know:","text":"\u003Cul\u003E\r\n\u003Cli\u003EPay-as-you-go: charging sessions are now paid immediately after use.\u003C/li\u003E\r\n\u003Cli\u003ESimplified invoice: a simple receipt after each session (no invoice with your VAT number available)\u003Cbr\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003ELimited number of charge cards: up to 3 physical charge cards and 1 digital card.\u003C/li\u003E\r\n\u003C/ul\u003E\r\n"}},{"organism":"StandaloneAsset","colspan":6,"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-fleet-solutions/oneapp/jcr_content/root/main/section_1616560063/standalone_asset_cop","model":{"image":{"src":"https://www.shell.co.uk/business/shell-fleet-solutions/oneapp/_jcr_content/root/main/section_1616560063/standalone_asset_cop.shellimg.jpeg/1754477709790/image-services-for-customer.jpeg","width":3834,"height":2157}}},{"organism":"PromoFull","color":"brand1","id":"/content/shell/countries/united-kingdom/en_gb/business/shell-fleet-solutions/oneapp/jcr_content/root/main/section_1616560063/promo","model":{"title":"Get in touch","text":"\u003Cp\u003EFor an EV public charging tailored to business needs, switch to hybrid Shell Cards with Shell Fleet Solutions. Request to be contacted to get started.\u003C/p\u003E\r\n\r\n\r\n\r\n\r\n\r\n\r\n","links":[{"name":"View card request form","value":"https://www.shell.co.uk/business/shell-fleet-solutions/shell-fuel-card.html"}],"image":{"src":"https://www.shell.co.uk/business/shell-fleet-solutions/oneapp/_jcr_content/root/main/section_1616560063/promo.shellimg.jpeg/1754477727778/promo-get-in-touch.jpeg","width":3840,"height":2160}}}],"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-fleet-solutions/oneapp/jcr_content/root/main/section_1616560063","model":{}},{"organism":"Container.Section","children":[{"organism":"PromoSimple.Text","color":"brand1-solid","id":"/content/shell/countries/united-kingdom/en_gb/business/shell-fleet-solutions/oneapp/jcr_content/root/main/section_1222323642/text_copy_copy","model":{"text":"\u003Ch2\u003EI am using the Shell Fleet App\u003Ca id=\"4\"\u003E\u003C/a\u003E\u003C/h2\u003E\r\n"}},{"organism":"PromoSimple.Text","color":"inherited","id":"/content/shell/countries/united-kingdom/en_gb/business/shell-fleet-solutions/oneapp/jcr_content/root/main/section_1222323642/text","model":{"text":"\u003Cp\u003EAs a user of the Shell Fleet App, continue to conveniently use the Shell Fleet App to locate EV charge points. You can use the Shell App to enjoy Shell loyalty benefits.\u003C/p\u003E\r\n\u003Cp\u003EFor your drivers who are today using the Shell Recharge App, they can download the Shell App to locate nearby EV charge points and check real-time availability to avoid wait times. It won’t be possible to register your hybrid Shell Card to your Shell App profile.\u003Ca id=\"5\"\u003E\u003C/a\u003E\u003C/p\u003E\r\n"}}],"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-fleet-solutions/oneapp/jcr_content/root/main/section_1222323642","model":{}},{"organism":"Container.Section","color":"brand1-subtle","children":[{"organism":"Tabs","children":[{"organism":"Container","children":[{"organism":"Container.List","colspan":8,"colstart":3,"children":[{"organism":"AccordionItem","color":"inherited","id":"/content/shell/countries/united-kingdom/en_gb/business/shell-fleet-solutions/oneapp/jcr_content/root/main/section_278619567/tabs/tab/list/list_item","model":{"title":"Driver","text":"\u003Cp\u003E\u003Cb\u003EQ - I have a Shell Fleet Solutions hybrid Shell Card and have been using the Shell Recharge App for my business EV charging. What do I need to do?\u003C/b\u003E\u003C/p\u003E\r\n\u003Cp\u003EA - Your hybrid Shell Card for business EV charging will continue to function as usual. For now and until November 2025, you should continue using the Shell Recharge App. Business drivers will be notified shortly via email when it’s time to switch to the Shell app.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EQ - I have registered by Shell Card in the Shell App, but I don't see it under my \"Shell Recharge cards\" and cannot use in-app charging.\u003C/b\u003E\u003C/p\u003E\r\n\u003Cp\u003EA - Even if you see some EV functionalities in the Shell App, for now and until November 2025, you should continue using the Shell Recharge App. Business drivers will be notified shortly via email when it’s time to switch to the Shell app.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem","color":"inherited","id":"/content/shell/countries/united-kingdom/en_gb/business/shell-fleet-solutions/oneapp/jcr_content/root/main/section_278619567/tabs/tab/list/list_item_copy","model":{"title":"Fleet Manager","text":"\u003Cp\u003E\u003Cb\u003EQ - I have a business and have been using the Shell Recharge App for my business EV public charging. Can I use the Shell App in the same way?\u003C/b\u003E\u003C/p\u003E\r\n\u003Cp\u003EA - For now and until November 2025, the Shell Recharge app will remain available and fully functional for business drivers to use for charging.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EQ - I am a Fleet Manager and my drivers are linking their Shell Card to the Shell App but they cannot use the Shell App for in-app charging. What do I need to do?\u003C/b\u003E\u003C/p\u003E\r\n\u003Cp\u003EA - For now and until November 2025, there is nothing that you and your drivers need to do. Business drivers should continue using the Shell Recharge App. They  will be notified shortly via email when it’s time to switch to the Shell app.\u003C/p\u003E\r\n"}}],"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-fleet-solutions/oneapp/jcr_content/root/main/section_278619567/tabs/tab/list","model":{}}],"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-fleet-solutions/oneapp/jcr_content/root/main/section_278619567/tabs/tab","model":{"title":"Until October 2025"}},{"organism":"Container","children":[{"organism":"Container.List","colspan":8,"colstart":3,"children":[{"organism":"AccordionItem","color":"inherited","id":"/content/shell/countries/united-kingdom/en_gb/business/shell-fleet-solutions/oneapp/jcr_content/root/main/section_278619567/tabs/tab_654046409/list_copy/list_item_copy","model":{"title":"Driver","text":"\u003Cp\u003E\u003Cb\u003EQ - I have a hybrid Shell Card for business and a Shell Recharge card for personal use. Can I link both to my account in the Shell App?\u003C/b\u003E\u003C/p\u003E\r\n\u003Cp\u003EA - Yes, from November onwards, you can link both your hybrid Shell Card for business and your Shell Recharge card for personal use to the Shell App using the same account. If you want to use two separate acccounts for business and for private use, you will need to log out and log in from the Shell App to switch account.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EQ - Will I retain all the same features of the Shell Recharge App in the Shell App?\u003C/b\u003E\u003C/p\u003E\r\n\u003Cp\u003EA - In the Shell app, you can locate charge points, view their details and status, and start and stop charging sessions. Please note that, for now, features such as route planning, Apple CarPlay, and Android Auto are not available in the Shell app. However, you can still navigate to your selected charge point using your preferred map provider.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EQ - Can I continue to use my Shell Recharge charge card for personal use?\u003C/b\u003E\u003C/p\u003E\r\n\u003Cp\u003EA - If you are using your Shell Recharge card for personal use, it will continue to work. Please make sure to complete all required steps, including downloading the Shell app when instructed and setting up an accepted payment method. If you have more than three charge cards, only the most recent ones will remain active. If you are using a personal Shell Recharge card for business purposes, you risk your card to be blocked. Please reach our to Shell Fleet Solutions for an offer tailored to business needs.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EQ - Can I continue to use my hybrid Shell Card for business at the charger?\u003C/b\u003E\u003C/p\u003E\r\n\u003Cp\u003EA - Yes, your phisical hybrid Shell Card for business use will continue to work as usual. Tap it on the charge point to start and stop charging sessions.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EQ - Will my historic transaction details be migrated to the Shell app?\u003C/b\u003E\u003C/p\u003E\r\n\u003Cp\u003EA - The history of your charging sessions will only be accessible in the Shell Recharge app and will not be available through the Shell app. Please make sure you save all relevant information before we decommission the Shell Recharge app at the end of November.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EQ - I am a Shell Go+ member and a Shell Recharge App customer. Will I have two accounts that need to be closed?\u003C/b\u003E\u003C/p\u003E\r\n\u003Cp\u003EA - No, the accounts in the two apps will merge in the Shell App and you will be able to charge, collect/redeem loyalty points and fuel up if needed - all from one app.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EQ - Do I need to set up a new account in the Shell App?\u003C/b\u003E\u003C/p\u003E\r\n\u003Cp\u003EA - No. Just download the Shell app and use your log in details from the Shell Recharge app. There is no need to create a new account.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EQ - Some functionalities are not available in the Shell Recharge app anymore, what can I do?\u003C/b\u003E\u003C/p\u003E\r\n\u003Cp\u003E\u003Cspan data-teams=\"true\"\u003EA - As we get closer to the launch of the EV functionalities in the Shell App, some functionalities will be deactivated in the Shell Recharge app, such as adding, changing payment methods (1 day prior to migration); activating a new charge card (1 day prior to migration) or registering a new account. From October 2025, please use the Shell App to perform all these actions.\u003C/span\u003E\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EQ - What happens if I don't switch to the Shell App?\u003C/b\u003E\u003C/p\u003E\r\n\u003Cp\u003EA - Once EV functionality becomes available in the Shell app, charging through the Shell Recharge app will be disabled. You will still be able to view your past charging history in the Shell Recharge app, but all other features will be deactivated. The Shell Recharge app will stop working entirely by the end of the year.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EQ - Will I be able to charge abroad?\u003C/b\u003E\u003C/p\u003E\r\n\u003Cp\u003EA - Charging abroad with your hybrid Shell Card is possible, except for a brief period from early October to mid-November. We appreciate your patience as we work to improve your charging experience. To find available charging points, please refer to the map in the Shell App. Tap on a specific charge point to view details, including whether mobile payment is supported. Please note that for this brief period of time you will see charge points outside of the United Kingdom even if you momentarily can't charge there. \u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EQ - Can I use the Shell App also for EV charging at home?\u003C/b\u003E\u003C/p\u003E\r\n\u003Cp\u003EA - No, the Shell App is dedicated to EV public charging, fuel and loyalty. For EV charging at home, you can use the 50five e-mobility app if your charge point has been migrated from Shell Recharge Solutions to 50five.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem","color":"inherited","id":"/content/shell/countries/united-kingdom/en_gb/business/shell-fleet-solutions/oneapp/jcr_content/root/main/section_278619567/tabs/tab_654046409/list_copy/list_item","model":{"title":"Fleet Manager","text":"\u003Cp\u003E\u003Cb\u003EQ - I have a business and have been using the Shell Recharge App for my business EV charging.  Will I continue to receive a full VAT invoice?\u003C/b\u003E\u003C/p\u003E\r\n\u003Cp\u003EA - With a Shell Recharge card for personal use, you will receive a simplified VAT invoice for each charging session directly in the Shell app, immediately after charging.\u003Cbr\u003E\r\nIf you are a business customer and require a full VAT invoice, please ensure you sign up for a hybrid Shell Card through Shell Fleet Solutions. This offering is specifically tailored to meet the needs of business drivers. For more info visit: https://www.shell.co.uk/business/shell-fleet-solutions/shell-fuel-card.html\u003C/p\u003E\r\n"}},{"organism":"AccordionItem","color":"inherited","id":"/content/shell/countries/united-kingdom/en_gb/business/shell-fleet-solutions/oneapp/jcr_content/root/main/section_278619567/tabs/tab_654046409/list_copy/list_item_copy_631527842","model":{"title":"All","text":"\u003Cp\u003E\u003Cb\u003EQ - Why is the Shell Recharge App moving to the Shell App?\u003C/b\u003E\u003C/p\u003E\r\n\u003Cp\u003EA - We’re integrating EV charging on-the-go functionality into the Shell app to provide a more connected and convenient experience, bringing together EV charging, fuel, and loyalty in one place.\u003C/p\u003E\r\n"}}],"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-fleet-solutions/oneapp/jcr_content/root/main/section_278619567/tabs/tab_654046409/list_copy","model":{}}],"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-fleet-solutions/oneapp/jcr_content/root/main/section_278619567/tabs/tab_654046409","model":{"title":"Migration & App Continuity"}},{"organism":"Container","children":[{"organism":"Container.List","colspan":8,"colstart":3,"children":[{"organism":"AccordionItem","color":"inherited","id":"/content/shell/countries/united-kingdom/en_gb/business/shell-fleet-solutions/oneapp/jcr_content/root/main/section_278619567/tabs/tab_545108278/list_copy/list_item","model":{"title":"Driver","text":"\u003Cp\u003E\u003Cb\u003EQ - How does the loyalty programme work for drivers?\u003C/b\u003E\u003C/p\u003E\r\n\u003Cp\u003EA - Drivers with a profile on the Shell App will be automatically enrolled into Shell loyalty programme and start collecting points for purchases at Shell service stations. For more information visit our landing page [https://www.shell.co.uk/shell-go-plus.html] on our loyalty programme. \u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EQ - How can I opt out of the loyalty program when using the Shell App?\u003C/b\u003E\u003C/p\u003E\r\n\u003Cp\u003EA - Depending  per market, please check your app experience.\u003C/p\u003E\r\n"}}],"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-fleet-solutions/oneapp/jcr_content/root/main/section_278619567/tabs/tab_545108278/list_copy","model":{}}],"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-fleet-solutions/oneapp/jcr_content/root/main/section_278619567/tabs/tab_545108278","model":{"title":"Loyalty"}},{"organism":"Container","children":[{"organism":"Container.List","colspan":8,"colstart":3,"children":[{"organism":"AccordionItem","color":"inherited","id":"/content/shell/countries/united-kingdom/en_gb/business/shell-fleet-solutions/oneapp/jcr_content/root/main/section_278619567/tabs/tab_221939267/list_copy/list_item","model":{"title":"Driver","text":"\u003Cp\u003E\u003Cb\u003EQ - Can I register for the Shell App using the same email address I used for the Shell Recharge App?\u003C/b\u003E\u003C/p\u003E\r\n\u003Cp\u003EA - Yes, you can log into the Shell App using the same credentials (email address and password) as you used for the Shell Recharge App. There's no need to create a new account.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EQ - Why do I need to register my Shell Card in the Shell App?\u003C/b\u003E\u003C/p\u003E\r\n\u003Cp\u003EA - You can register your Shell Card in the Shell App to check applicable prices for each individual charging point and to start and stop charging sessions at applicable charge points via the Shell App.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EQ - I already have my hybrid Shell Card registered in the Shell App for refulling. Do I need to register the Shell Card again? \u003C/b\u003E\u003C/p\u003E\r\n\u003Cp\u003EA - No, if you have registered the hybrid Shell Card in your Shell App already, you don't have to register it again.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EQ - I can’t add my Shell Card to the Shell App. What should I do?\u003C/b\u003E\u003C/p\u003E\r\n\u003Cp\u003EA - If you’re using a hybrid Shell Card issued to your employer via the Shell Fleet App, or not issued directly by Shell, you currently may not be able to register the Shell Card in the Shell App for in-app payments. However, you can still use the Shell App to easily locate nearby charge points and check real-time availability. To start and stop charging sessions, simply tap your physical Shell Card on the charge point.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EQ - I already use the Shell App for fueling. What do I need to do to use it for EV charging?\u003C/b\u003E\u003C/p\u003E\r\n\u003Cp\u003EA - Keep an eye on your inbox. In October, you’ll receive an email letting you know that EV charging is available through the Shell App. When you open the Shell App and EV charging features are available, you’ll be prompted to select your vehicle type. Simply choose that you have an EV and follow the on-screen instructions. You can also set your vehicle preference manually. From the homepage, tap “More”, then select “Vehicle Preferences”.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EQ - Can I remove my Shell Card from my profile in the Shell App?\u003C/b\u003E\u003C/p\u003E\r\n\u003Cp\u003EA - You can remove your Shell Card from your Shell App profile from the homepage, select \"More\" > \"Payment Methods\", select the Shell Card and remove it.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EQ - Can I block my Shell Card from my profile in the Shell App?\u003C/b\u003E\u003C/p\u003E\r\n\u003Cp\u003EA - You cannot block your Shell Card from your Shell App profile. Only the Fleet Manager can block it through the digital platforms they usually use to manage your card. \u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EQ - How do I recharge with the Shell App?\u003C/b\u003E\u003C/p\u003E\r\n\u003Cp\u003EA - First, ensure your electric vehicle is properly parked, with all doors closed and the vehicle powered off. Then, from the Shell App homepage, go to “More” > “Payment methods” to confirm that your Shell Card is correctly registered and that your Fleet Manager has approved your request.\u003Cbr\u003E\r\nOpen the map in the Shell App and select a Shell or EV roaming charging station. You can start and stop charging through the Shell App if the site details include “Pay with Shell App.” Select a connector in the app and confirm your payment details. Plug the connector into your EV, and when you're done, select “Stop Charging” in the app. You can now unplug your vehicle.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem","color":"inherited","id":"/content/shell/countries/united-kingdom/en_gb/business/shell-fleet-solutions/oneapp/jcr_content/root/main/section_278619567/tabs/tab_221939267/list_copy/list_item_copy","model":{"title":"Fleet Manager","text":"\u003Cp\u003E\u003Cb\u003EQ - What are the prices shown in the Shell App for EV charging?\u003C/b\u003E\u003C/p\u003E\r\n\u003Cp\u003EA - The prices shown in the Shell app reflect those paid by private customers. Business pricing is detailed in the monthly invoice you receive from Shell Fleet Solutions.\u003C/p\u003E\r\n"}}],"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-fleet-solutions/oneapp/jcr_content/root/main/section_278619567/tabs/tab_221939267/list_copy","model":{}}],"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-fleet-solutions/oneapp/jcr_content/root/main/section_278619567/tabs/tab_221939267","model":{"title":"Features & Usage"}},{"organism":"Container","children":[{"organism":"Container.List","colspan":8,"colstart":3,"children":[{"organism":"AccordionItem","color":"inherited","id":"/content/shell/countries/united-kingdom/en_gb/business/shell-fleet-solutions/oneapp/jcr_content/root/main/section_278619567/tabs/tab_1674534083/list_copy/list_item","model":{"title":"Fleet Manager","text":"\u003Cp\u003E\u003Cb\u003EQ - Where do I check in Shell Fleet Hub if I have Mobile Payment active?\u003C/b\u003E\u003C/p\u003E\r\n\u003Cp\u003EA - Log in into your Shell Fleet Hub Account. Select Cards menu and see if \"Mobile Payments\" is available in the list of tabs at the top of the screen. If you need to enable Mobile Payment in Shell Fleet Hub, please contact your Account Manager or local Customer Operations.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EQ - Can I enable my driver's SmartPay (mobile payments) for fuel only and exclude EV payment via the Shell App?\u003C/b\u003E\u003C/p\u003E\r\n\u003Cp\u003EA - No, SmartPay (mobile payments) cannot be enabled exclusively for fuel. When mobile payment is activated, it applies to both EV and fuel payments.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EQ - Can I remove a Shell Card from a driver's profile in the Shell App?\u003C/b\u003E\u003C/p\u003E\r\n\u003Cp\u003EA - Yes, you can delink drivers' cards from your Shell Fleet Hub account.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EQ - Can I block a Shell Card from a driver's profile in the Shell App?\u003C/b\u003E\u003C/p\u003E\r\n\u003Cp\u003EA - Yes, you can block cards from your Shell Fleet Hub account.\u003C/p\u003E\r\n"}}],"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-fleet-solutions/oneapp/jcr_content/root/main/section_278619567/tabs/tab_1674534083/list_copy","model":{}}],"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-fleet-solutions/oneapp/jcr_content/root/main/section_278619567/tabs/tab_1674534083","model":{"title":"Mobile payment Fleet Manager"}}],"model":{"links":[{"name":"Until October 2025"},{"name":"Migration & App Continuity"},{"name":"Loyalty"},{"name":"Features & Usage"},{"name":"Mobile payment Fleet Manager"}]},"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-fleet-solutions/oneapp/jcr_content/root/main/section_278619567/tabs"}],"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-fleet-solutions/oneapp/jcr_content/root/main/section_278619567","model":{"title":"Frequently Asked Questions"}}],"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-fleet-solutions/oneapp/jcr_content/root/main","model":{}},{"organism":"Container.Footer","children":[{"organism":"Breadcrumb.Large","model":{"links":[{"name":"Home","value":"https://www.shell.co.uk/"},{"name":"Business","value":"https://www.shell.co.uk/business.html"},{"name":"Shell Fleet Solutions","value":"https://www.shell.co.uk/business/shell-fleet-solutions.html"},{"name":"EV public charging with the Shell App","value":"https://www.shell.co.uk/business/shell-fleet-solutions/oneapp.html"}]},"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-fleet-solutions/oneapp/jcr_content/root/footer/breadcrumb"},{"organism":"Container.Raw","ref":"https://www.shell.co.uk/business/shell-fleet-solutions/_jcr_content/root/footer/inherited.model.json","id":"/content/shell/countries/united-kingdom/en_gb/business/shell-fleet-solutions/oneapp/jcr_content/root/footer/inherited","model":{}}],"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-fleet-solutions/oneapp/jcr_content/root/footer","model":{}}],"id":"/conf/shell/settings/wcm/templates/base/structure/jcr_content/root","model":{}}],"model":{"title":"EV public charging with the Shell App","text":"Supercharging your experience by bringing EV charging, fuel, and rewards together in one seamless Shell App.","links":[{"name":"canonical","value":"https://www.shell.co.uk/business/shell-fleet-solutions/oneapp.html"},{"name":"hierarchy","value":"en_gb/business/shell-fleet-solutions/oneapp"},{"name":"homeTitle","value":"Business"},{"name":"homeUrl","value":"https://www.shell.co.uk/business.html"},{"name":"locale","value":"en-GB"},{"name":"title","value":"EV public charging with the Shell App | Business"},{"name":"textDirection","value":"ltr"},{"name":"template","value":"base"},{"name":"contentPath","value":"/content/shell/countries/united-kingdom/en_gb/business/shell-fleet-solutions/oneapp"},{"name":"externalDisclaimerText","value":"Shell plc Legal Disclaimer\r\n\r\nYou are now leaving the Shell UK website.\r\n\r\nThe link you have selected will direct you to a website that is not controlled by Shell plc or any member of the Shell Group. Accordingly, neither Shell plc nor any member of the Shell Group endorses, adopts, certifies or otherwise validates the information and material contained on the linked website. This includes its sponsor and any policies, activities or services offered on the site, by any advertiser on the site or linked to the site.\r\n\r\nThank you for visiting the Shell UK website."},{"name":"themeMode"},{"name":"lastModified","value":"2025-08-08T14:53:11.937Z"},{"name":"adobeAnalyticsUrl","value":"https://scmetrics.shell.com/b/ss/shell.amidala.nativeimplementation.poc/0"},{"name":"themeName","value":"base"},{"name":"themePath","value":"/etc.clientlibs/amidala/clientlibs/theme-base"},{"name":"themeCss","value":"/etc.clientlibs/amidala/clientlibs/theme-base.ACSHASHb291465fc8d3c7bcefde74d34044b698.css"}],"image":{"src":"https://www.shell.co.uk/business/shell-fleet-solutions/oneapp/_jcr_content/root/metadata.shellimg.jpeg/1753357906195/oneapp-page-header.jpeg","alt":"EV public charging with the Shell App","width":2961,"height":1674}},"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-fleet-solutions/oneapp/jcr_content"}