How to use a Shell Recharge charge point
Charging your electric vehicle at a Shell Recharge workplace charge point should be simple and straightforward. Read further to learn how to start and end a charge and where to find support if needed.
What you need to charge your EV at a Shell Recharge workplace charge point?
- A charging cable: Most of our charge points are equipped with a type-2 socket connector
- A charge card: You should have already received your new Shell Card which has been enabled for Electric Vehicles (EV); if not, please contact your Fleet Manager.
How to start a charge?
1. Plug-in your EV
Connect your EV to the charge point with the EV charging cable. Make sure the doors of your EV are closed.
2. Swipe your card
Slowly move the card across the reader. The light will turn from green to blue.
3. Charging started
Leave your EV to safely charge.
How to stop a charge?
1. Swipe your card
Slowly move the card across the reader. The blue or green light will turn off.
2. Unlock the cable
Disconnect the charging cable and store it safely in your EV.
3. Enjoy the ride
Leave your EV to safely charge.
What does the indicator LED light mean?
| Color | Meaning |
|---|---|
| None | The charge point is not being used and is available for charging. |
| Yellow | The charge point is waiting for you to act, either to connect your EV or to swipe your charge card. |
| Green | A cable is attached to the charge point; the charge point is occupied. |
| Blue | The charge point is providing power to the EV. |
| Red | An error has occurred. Unplug and re-plug the cable or check the compatibility with your charge card. |
Need help?
Contact our support team on +44 203 695 3677 or send an email to corporatedesk@shellrecharge.com.
To best support you our team may ask you to provide the following information:
- Serial number of effected unit, this can be found on the sticker of the side of the charge point.
- Business name and site location
- Shell Card number
- Details of charging issue and LED light status
Charge point troubleshooting
| Indication | Troubleshooting |
|---|---|
| There is no light on the charge point when the charge cable is plugged in | Power is not connected, or the charge point could be broken. Contact our customer service team. |
| Led light is constantly green at the start of charge session | This means the charge point is in a charge session, but there is a ‘random delay’. This is normal, all new units will defer charging sessions by up to ten minutes from the point of plug-in. |
| Led light is constantly yellow for more than 10 minutes | The charge point may be faulty. Contact our customer service team. |
| Flashing red | Unplug and re-plug the cable or check the compatibility with your charge card. If the issue remains, contact our customer service team. |
| Flashing green, blue, red, yellow | The charge point is rebooting or doing a firmware upgrade. Wait approximately 10 minutes for the charge point to finish rebooting. Do not interrupt the rebooting sequence by turning off the power. |
