{"organism":"Page","children":[{"organism":"Container.Raw","children":[{"organism":"Metadata","model":{"title":"Your Shell Fleet Insights Privacy Statement","text":"We value you and your data, and we want to ensure your personal data is processed and used in a transparent manner, in line with the GDPR. 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On this page, you will find useful information on our approach to GDPR - we trust this will be useful to you.\u003C/p\u003E\r\n"},"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-fleet-solutions/fleet-management-services/telematics/privacy/jcr_content/root/main/section/page_header"},{"organism":"PromoSimple.Text","color":"inherited","id":"/content/shell/countries/united-kingdom/en_gb/business/shell-fleet-solutions/fleet-management-services/telematics/privacy/jcr_content/root/main/section/text","model":{"text":"\u003Cp\u003EThis Privacy Statement supplements the\u003Cb\u003E \u003C/b\u003EPrivacy Notice – Business Customers, Suppliers and Business Partners\u003Cb\u003E \u003C/b\u003Eavailable at \u003Ca href=\"https://www.shell.com/privacy.html\"\u003E\u003Cb\u003Ewww.shell.com/privacy.html\u003C/b\u003E\u003C/a\u003E and in your location at \u003Ca href=\"https://www.shell.co.uk/business/shell-fleet-solutions/fleet-management-services/telematics/privacy.html\"\u003E\u003Cb\u003Ewww.shell.co.uk/business/mobility/shell-fleet-solutions/medium-large-fleet/shell-fleet-insights/privacy\u003C/b\u003E\u003C/a\u003E.\u003C/p\u003E\r\n"}},{"organism":"PromoSimple.Text","color":"inherited","id":"/content/shell/countries/united-kingdom/en_gb/business/shell-fleet-solutions/fleet-management-services/telematics/privacy/jcr_content/root/main/section/text_539166931","model":{"text":"\u003Ch3\u003E\u003Cb\u003EWhat does this supplementary Privacy Statement cover?\u003C/b\u003E\u003C/h3\u003E\r\n\u003Cp\u003EThis supplementary Privacy Statement provides information about personal data which are collected and processed in connection with the services provided by Shell Fleet Solutions business including the Shell Fuel Card (\u003Cb\u003E‘SHELL FLEET SOLUTIONS SERVICES’) and the Shell Fleet Insights service; \u003C/b\u003Eas well as your visits to Shell websites related to the Shell Fleet Solutions Services\u003Cb\u003E. \u003C/b\u003EFor all other interaction with a company or companies within the Shell group of companies (‘Shell’) please refer to the relevant privacy notice at \u003Ca href=\"https://www.shell.com/privacy.html\"\u003E\u003Cb\u003Ewww.shell.com/privacy.html\u003C/b\u003E\u003C/a\u003E and from the Shell website in your location.\u003C/p\u003E\r\n\u003Ch3\u003E\u003Cb\u003ESource of data\u003C/b\u003E\u003C/h3\u003E\r\n\u003Cp\u003EIf you have not provided your personal data directly to Shell, Shell has obtained your personal data from your employing or contracting company or from your leasing or fleet management company or from a telematics solution provider when your company, which uses telematics device, is using the Shell Fleet Insights service.\u003C/p\u003E\r\n\u003Ch3\u003E\u003Cb\u003EWhat personal data do we process about you?\u003C/b\u003E\u003Cbr\u003E\r\n\u003C/h3\u003E\r\n\u003Cp\u003EIn addition to the personal data set out in the relevant privacy notice referred to above and depending on the exact services used by you and your company, Shell may process some or all of the following types of data:\u003C/p\u003E\r\n\u003Cul\u003E\r\n\u003Cli\u003Euser ids, marketing and language preferences;\u003C/li\u003E\r\n\u003Cli\u003EDirector’s (and other associated persons’) details including name and date of birth where these are required for trade compliance, anti-money laundering and anti-bribery and corruption purposes / credit checking;\u003C/li\u003E\r\n\u003Cli\u003ETransaction details including driver’s name, card number, vehicle identifier, products purchased, date, time and location;\u003C/li\u003E\r\n\u003Cli\u003ECCTV images at Shell Retail locations for safety, security, fraud management and\u003Ci\u003E \u003C/i\u003Eoperational purposes;\u003C/li\u003E\r\n\u003C/ul\u003E\r\n\u003Ch3\u003E\u003Cb\u003EWho is responsible for any personal data collected?\u003C/b\u003E\u003C/h3\u003E\r\n\u003Cp\u003EYour local Shell Fleet Solutions contracting company: Shell U.K. Oil Products Ltd (Shell Centre, London, SE1 7NA) and affiliated companies within the Shell group of companies.\u003C/p\u003E\r\n\u003Ch3\u003EFor what purposes do we process your personal data?\u003C/h3\u003E\r\n\u003Cp\u003EAs well as the purposes set out in the relevant privacy notice referred to above Personal Data supplied by a customer to apply to use the \u003Cb\u003ESHELL FLEET SOLUTIONS SERVICES\u003C/b\u003E and/or collected through the use of \u003Cb\u003ESHELL FLEET SOLUTIONS SERVICES\u003C/b\u003E, will be processed for the purposes of;\u003C/p\u003E\r\n\u003Cul\u003E\r\n\u003Cli\u003Eprocessing the application; \u003C/li\u003E\r\n\u003Cli\u003Eestablishing a cardholder’s identity if requested by your employing or contracting company;\u003C/li\u003E\r\n\u003Cli\u003Ecompleting credit checks in relation to key individuals per customer such as company directors. We do not credit check each individual cardholder;\u003C/li\u003E\r\n\u003Cli\u003Eoperating the account(s) and facilitating access to and use of the online services relating to the \u003Cb\u003ESHELL FLEET SOLUTIONS SERVICES\u003C/b\u003E; \u003C/li\u003E\r\n\u003Cli\u003Eassessing and/or reviewing the card status and/or purchase record of the Shell Fuel Card on an ongoing basis;\u003C/li\u003E\r\n\u003Cli\u003Emonitoring volume and spend information;\u003C/li\u003E\r\n\u003Cli\u003Eregistration for other related services and different payment methods (e.g. mobile payments via the Shell App);\u003C/li\u003E\r\n\u003Cli\u003Efor safety and security reasons, in particular, to protect the personnel and assets of Shell and its customers and to protect our customers when using products with special handling requirements e.g. Hydrogen.\u003C/li\u003E\r\n\u003C/ul\u003E\r\n\u003Ch3\u003EAdditional information for users of vehicle fitted with telematics device combined with the Shell Fleet Insights service\u003C/h3\u003E\r\n\u003Cp\u003EIf your vehicle is fitted with a telematics device, and your company decided to use Shell Fleet Insights service, Shell may also collect additional information including:\u003C/p\u003E\r\n\u003Cul\u003E\r\n\u003Cli\u003Edriver name(s) and when the driver is driving the vehicle;\u003C/li\u003E\r\n\u003Cli\u003Einformation about your telematics device;\u003C/li\u003E\r\n\u003Cli\u003Eyour vehicle information (make, model, year, VRN, vehicle type, internal combustion engine / battery electric vehicle, etc);\u003C/li\u003E\r\n\u003Cli\u003Edriving behaviours (including vehicle’s speed, acceleration, deceleration / braking and cornering);\u003C/li\u003E\r\n\u003Cli\u003Ewhen the vehicle is fuelled, fuel consumption and levels including total fuel, used idle fuel as well as CO2 emissions;\u003C/li\u003E\r\n\u003Cli\u003Ewhen the vehicle is charged and battery levels for electric vehicles;\u003C/li\u003E\r\n\u003Cli\u003Eyour vehicle’s location, route and distance travelled.\u003C/li\u003E\r\n\u003C/ul\u003E\r\n\u003Cp\u003EWhile providing Shell Fleet Insights service to your employing or engaging company, Shell may use these data in combination with other data we hold about you, e.g. fuel card transactions, to provide your employing or engaging company with \u003Ca\u003Eanalysis\u003C/a\u003E, which may include assessment of:\u003Cbr\u003E\r\n\u003C/p\u003E\r\n\u003Cul\u003E\r\n\u003Cli\u003Edriving behaviour and style (including vehicle’s speed, acceleration, deceleration / braking and cornering warning and fault indicators);\u003C/li\u003E\r\n\u003Cli\u003Eirregularities and anomalies detection in fuel usage and/or battery charging level based on insights into route information (including start / stop points and distance) and fuel card transaction usage;\u003C/li\u003E\r\n\u003Cli\u003Efuel economy and fuel consumption and CO2 emissions.\u003Cbr\u003E\r\n\u003C/li\u003E\r\n\u003C/ul\u003E\r\n\u003Ch3\u003E\u003Cb\u003ECommunication and Marketing\u003C/b\u003E\u003C/h3\u003E\r\n\u003Cp\u003EYou may receive offers on behalf of the relevant business customer. On all occasions you or your company’s authorised representative will be given the opportunity to use the unsubscribe functionality through the different digital channels we use to interact with you. For more information please refer to the \u003Cb\u003EPrivacy Notice - Business Customers, Suppliers and Business Partners \u003C/b\u003Ementioned above.\u003C/p\u003E\r\n\u003Ch3\u003E\u003Cb\u003ECredit Checks\u003C/b\u003E\u003C/h3\u003E\r\n\u003Cp\u003EWhen processing an application and during the term of any \u003Cb\u003ESHELL FLEET SOLUTIONS SERVICES\u003C/b\u003E agreement, we may assess the creditworthiness of the company/business applying, as well as that of key individual(s) associated with that business e.g. company directors. We use authorized third-party credit checking agencies for this purpose who will use credit scoring or other automated decision-making processes; and records held by credit reference agencies. If you have any queries please refer to the Contact Details section below.\u003C/p\u003E\r\n\u003Ch3\u003E\u003Cb\u003EWho will we share your personal data with?\u003C/b\u003E\u003C/h3\u003E\r\n\u003Cp\u003EIn addition to the categories of recipients set out in the relevant privacy notice referred to above your personal data may be shared with:\u003C/p\u003E\r\n\u003Cul\u003E\r\n\u003Cli\u003Ethe company (that is the \u003Cb\u003ESHELL FLEET SOLUTIONS SERVICES\u003C/b\u003E customer) which ordered the \u003Cb\u003ESHELL FLEET SOLUTIONS SERVICES\u003C/b\u003E on your behalf;\u003C/li\u003E\r\n\u003Cli\u003Ethe participants involved in providing the \u003Cb\u003ESHELL FLEET SOLUTIONS SERVICES\u003C/b\u003E, such as the retailers, authorised toll service providers and/or any other company that is permitted to supply products and/or services to \u003Cb\u003ESHELL FLEET SOLUTIONS SERVICES\u003C/b\u003E users;\u003C/li\u003E\r\n\u003Cli\u003Ecredit reference, screening and/or fraud prevention agencies as well as referees, guarantors or other persons providing references or security in relation to your business’s obligations;\u003C/li\u003E\r\n\u003Cli\u003Ecustomer’s third-party partners - in the event your company has chosen to work with a third-party service provider (e.g. fleet management companies, leasing companies), for the purpose of enabling the third party to provide the services you require (e.g. management information, consolidated invoicing)\u003C/li\u003E\r\n\u003Cli\u003Etelematics solution provider - in the event your company has chosen to have your vehicle fitted with a telematics device and uses Shell Fleet Insights\u003C/li\u003E\r\n\u003C/ul\u003E\r\n\u003Ch3\u003E\u003Cb\u003EHow long do we hold your personal data for?\u003C/b\u003E\u003C/h3\u003E\r\n\u003Cp\u003EShell will only hold your personal data for as long as is necessary to meet business, legal or fiscal requirements.\u003C/p\u003E\r\n\u003Cul\u003E\r\n\u003Cli\u003EPersonal data contained in invoices, transaction files, correspondence with customers and requests to issue new fuel cards - 10 years;\u003C/li\u003E\r\n\u003Cli\u003EContracts (which contain contact details) - the life of the contract plus 20 years;\u003C/li\u003E\r\n\u003Cli\u003EOther contact data and cardholder data – life of contract plus 4 years;\u003C/li\u003E\r\n\u003Cli\u003ETelematics data – 3 years\u003C/li\u003E\r\n\u003C/ul\u003E\r\n\u003Ch3\u003E\u003Cb\u003EWho can you contact if you have a query, concern or complaint about your personal data?\u003C/b\u003E\u003C/h3\u003E\r\n\u003Cp\u003EYou can contact\u003Cb\u003E \u003C/b\u003EShell Fleet Solutions\u003Cb\u003E \u003C/b\u003ECustomer Service Center at \u003Ca href=\"mailto:generalcardrequests-uk@shell.com\"\u003E\u003Cb\u003Egeneralcardrequests-uk@shell.com\u003C/b\u003E\u003C/a\u003E, 0800 731 31 31.\u003C/p\u003E\r\n\u003Ch3\u003E\u003Cb\u003EChanges to this supplementary Privacy Statement\u003C/b\u003E\u003C/h3\u003E\r\n\u003Cp\u003EThis supplementary Privacy Statement and the \u003Cb\u003EPrivacy Notice - Business Customers, Suppliers and Business Partners \u003C/b\u003Emay change over time. 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