{"organism":"Page","children":[{"organism":"Container.Raw","children":[{"organism":"Metadata","model":{"title":"Our policies","links":[{"name":"Our policies","value":"https://www.shell.co.uk/business/shell-energy/policies.html"}]},"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/policies/jcr_content/root/metadata"},{"organism":"ContentOwner","model":{},"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/policies/jcr_content/root/contentowner"},{"organism":"Container.Header","children":[{"organism":"Container.Raw","ref":"https://www.shell.co.uk/business/_jcr_content/root/header/inherited.model.json","id":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/policies/jcr_content/root/header/inherited","model":{}},{"organism":"Breadcrumb","model":{"links":[{"name":"Home","value":"https://www.shell.co.uk/"},{"name":"Business","value":"https://www.shell.co.uk/business.html"},{"name":"Shell Energy","value":"https://www.shell.co.uk/business/shell-energy.html"},{"name":"Our policies","value":"https://www.shell.co.uk/business/shell-energy/policies.html"}]},"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/policies/jcr_content/root/header/breadcrumb"}],"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/policies/jcr_content/root/header","model":{}},{"organism":"Container.Main","children":[{"organism":"Container.Section","children":[{"organism":"PageHeader","color":"inherited","model":{"title":"Our policies","text":"\u003Cp\u003EOur customers' needs are our priority and we strive to exceed expectations.\u003C/p\u003E\r\n\u003Cp\u003E We hold ourselves to high standards, some of which are available for you to download and view here.\u003C/p\u003E\r\n"},"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/policies/jcr_content/root/main/section/page_header"},{"organism":"PromoSimple.Text","color":"inherited","id":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/policies/jcr_content/root/main/section/text","model":{"text":"\u003Ch3\u003EYour contract\u003C/h3\u003E\r\n"}},{"organism":"PromoSimple.Text","color":"inherited","colspan":6,"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/policies/jcr_content/root/main/section/text_copy","model":{"text":"\u003Cp\u003E\u003Ca href=\"https://www.shell.co.uk/business/shell-energy/terms.html\"\u003ETerms and Conditions of Supply\u003C/a\u003E\u003C/p\u003E\r\n\u003Cp\u003EView our Terms and Conditions of Supply.\u003C/p\u003E\r\n"}},{"organism":"PromoSimple.Text","color":"inherited","colspan":6,"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/policies/jcr_content/root/main/section/text_copy_1244125398","model":{"text":"\u003Cp\u003E\u003Ca href=\"https://www.shell.co.uk/business/shell-energy/guaranteed-standards.html\" style=\"background-color: rgb(255,255,255);\"\u003EGuaranteed Standards\u003C/a\u003E\u003C/p\u003E\r\n\u003Cp\u003EView the Guaranteed Standards, as set out by Ofgem, that we have to adhere to.\u003C/p\u003E\r\n\u003Col\u003E\r\n\u003C/ol\u003E\r\n"}},{"organism":"PromoSimple.Text","color":"inherited","colspan":6,"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/policies/jcr_content/root/main/section/text_copy_1244125398_1896223190","model":{"text":"\u003Cp\u003E\u003Ca href=\"https://www.shell.co.uk/business/shell-energy/network-operator-standards.html\"\u003ENetwork Operator Standards\u003C/a\u003E\u003C/p\u003E\r\n\u003Cp\u003EView the Network Operator Standards.\u003C/p\u003E\r\n\u003Col\u003E\r\n\u003C/ol\u003E\r\n"}},{"organism":"PromoSimple.Text","color":"inherited","colspan":6,"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/policies/jcr_content/root/main/section/text_copy_1244125398_257802177","model":{"text":"\u003Cp\u003E\u003Ca href=\"https://www.shell.co.uk/business/shell-energy/complaints.html\"\u003EComplaints Handling Procedure\u003C/a\u003E\u003C/p\u003E\r\n\u003Cp\u003EView our Complaints Handling Procedure.\u003C/p\u003E\r\n\u003Col\u003E\r\n\u003C/ol\u003E\r\n"}},{"organism":"PromoSimple.Text","color":"inherited","id":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/policies/jcr_content/root/main/section/text_copy_1722654017","model":{"text":"\u003Ch3\u003EYour data\u003C/h3\u003E\r\n"}},{"organism":"PromoSimple.Text","color":"inherited","colspan":6,"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/policies/jcr_content/root/main/section/text_copy_1244125398_34642154","model":{"text":"\u003Cp\u003E\u003Ca href=\"https://www.shell.co.uk/business/shell-energy/policies/privacy.html\"\u003EPrivacy Policy\u003C/a\u003E\u003C/p\u003E\r\n\u003Cp\u003EView our Privacy Policy.\u003C/p\u003E\r\n\u003Col\u003E\r\n\u003C/ol\u003E\r\n"}},{"organism":"PromoSimple.Text","color":"inherited","colspan":6,"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/policies/jcr_content/root/main/section/text_copy_1244125398_618553752","model":{"text":"\u003Cp\u003E\u003Ca href=\"https://www.shell.co.uk/business/shell-energy/email-disclaimer.html\"\u003EEmail Disclaimer\u003C/a\u003E\u003C/p\u003E\r\n\u003Cp\u003EView our Email Disclaimer.\u003C/p\u003E\r\n\u003Col\u003E\r\n\u003C/ol\u003E\r\n"}},{"organism":"PromoSimple.Text","color":"inherited","id":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/policies/jcr_content/root/main/section/text_copy_1722654017_457703439","model":{"text":"\u003Ch3\u003EVisiting our website\u003C/h3\u003E\r\n"}},{"organism":"PromoSimple.Text","color":"inherited","colspan":6,"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/policies/jcr_content/root/main/section/text_copy_1244125398_162447088","model":{"text":"\u003Cp\u003E\u003Ca href=\"https://www.shell.co.uk/business/shell-energy/policies/cookies.html\"\u003ECookie Policy\u003C/a\u003E\u003C/p\u003E\r\n\u003Cp\u003EView our Cookie Policy.\u003C/p\u003E\r\n\u003Col\u003E\r\n\u003C/ol\u003E\r\n"}},{"organism":"PromoSimple.Text","color":"inherited","colspan":6,"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/policies/jcr_content/root/main/section/text_copy_1244125398_1328852099","model":{"text":"\u003Cp\u003E\u003Ca href=\"https://www.shell.co.uk/business/shell-energy/policies/accessibility.html\"\u003EAccessibility\u003C/a\u003E\u003C/p\u003E\r\n\u003Cp\u003EView our Accessibility Policy.\u003C/p\u003E\r\n\u003Col\u003E\r\n\u003C/ol\u003E\r\n"}},{"organism":"PromoSimple.Text","color":"inherited","colspan":6,"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/policies/jcr_content/root/main/section/text_copy_1244125398_428393534","model":{"text":"\u003Cp\u003E\u003Ca href=\"https://www.shell.co.uk/business/shell-energy/terms-of-use.html\"\u003EWebsite Terms of Use\u003C/a\u003E\u003C/p\u003E\r\n\u003Cp\u003EClick to read our Website Terms of Use.\u003C/p\u003E\r\n\u003Col\u003E\r\n\u003C/ol\u003E\r\n"}},{"organism":"PromoSimple.Text","color":"inherited","colspan":6,"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/policies/jcr_content/root/main/section/text_copy_1244125398_952614820","model":{"text":"\u003Cp\u003E\u003Ca href=\"https://www.shell.co.uk/business/shell-energy/policies/online-content-disclaimer.html\"\u003EOnline Content Disclaimer\u003C/a\u003E\u003C/p\u003E\r\n\u003Cp\u003EView our Online Content Disclaimer.\u003C/p\u003E\r\n\u003Col\u003E\r\n\u003C/ol\u003E\r\n"}},{"organism":"PromoSimple.Text","color":"inherited","id":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/policies/jcr_content/root/main/section/text_copy_1722654017_191235479","model":{"text":"\u003Ch3\u003EOur company policies\u003C/h3\u003E\r\n"}},{"organism":"PromoSimple.Text","color":"inherited","colspan":6,"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/policies/jcr_content/root/main/section/text_copy_1244125398_2008249937","model":{"text":"\u003Cp\u003E\u003Ca href=\"https://www.shell.com/what-we-do/our-strategy/sustainability/our-approach/tax-transparency.html\"\u003ETax Strategy\u003C/a\u003E\u003C/p\u003E\r\n\u003Cp\u003EClick to view our Tax Strategy.\u003C/p\u003E\r\n\u003Col\u003E\r\n\u003C/ol\u003E\r\n"}},{"organism":"PromoSimple.Text","color":"inherited","colspan":6,"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/policies/jcr_content/root/main/section/text_copy_1244125398_1617399842","model":{"text":"\u003Cp\u003E\u003Ca href=\"https://www.shell.com/uk-modern-slavery-act.html\"\u003EModern Slavery Statement\u003C/a\u003E\u003C/p\u003E\r\n\u003Cp\u003EView our Modern Slavery Statement.\u003C/p\u003E\r\n\u003Col\u003E\r\n\u003C/ol\u003E\r\n"}},{"organism":"PromoSimple.Text","color":"inherited","colspan":6,"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/policies/jcr_content/root/main/section/text_copy_1244125398_681350330","model":{"text":"\u003Cp\u003EShell Energy UK's Consolidated Segmental Statement 2023\u003C/p\u003E\r\n\u003Cp\u003EView our Consolidated Segmental Statement as required by Ofgem.\u003C/p\u003E\r\n\u003Col\u003E\r\n\u003C/ol\u003E\r\n"}},{"organism":"PromoSimple.Text","color":"inherited","colspan":6,"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/policies/jcr_content/root/main/section/text_copy_1244125398_1294592585","model":{"text":"\u003Cp\u003EShell Energy UK’s Consolidated Segmental Statement 2024\u003C/p\u003E\r\n\u003Cp\u003EView our Consolidated Segmental Statement as required by Ofgem.\u003C/p\u003E\r\n\u003Col\u003E\r\n\u003C/ol\u003E\r\n"}},{"organism":"PromoSimple.Text","color":"inherited","colspan":6,"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/policies/jcr_content/root/main/section/text_copy_1244125398_564149290","model":{"text":"\u003Cp\u003E\u003Ca href=\"https://www.shell.co.uk/business/shell-energy/help/support-for-your-business/treating-our-business-customers-fairly.html\"\u003ESmart Meter Calculated Planned Annual Target\u003C/a\u003E\u003C/p\u003E\r\n\u003Cp\u003EShell Energy UK had a Calculated Planned Annual Target to install 0 electricity, and 110 gas, Qualifying metering Systems to Qualifying Relevant Premises during 2025. In 2025 we installed 522 electricity Qualifying Metering Systems to Qualifying Relevant Premises (against a target of 0) and 122 gas Qualifying Metering Systems to Qualifying Relevant Premises (against a target of 110).\u003C/p\u003E\r\n\u003Col\u003E\r\n\u003C/ol\u003E\r\n"}},{"organism":"PromoSimple.Text","id":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/policies/jcr_content/root/main/section/text_832771460","model":{"text":"\u003Ctable cellpadding=\"1\" cellspacing=\"0\" border=\"1\"\u003E\n\u003Ctbody\u003E\u003Ctr\u003E\u003Cth\u003E&nbsp;\u003C/th\u003E\n\u003Cth\u003EElectricity\u003C/th\u003E\n\u003Cth\u003E&nbsp;\u003C/th\u003E\n\u003Cth\u003EGas\u003C/th\u003E\n\u003Cth\u003E&nbsp;\u003C/th\u003E\n\u003C/tr\u003E\u003Ctr\u003E\u003Ctd\u003E&nbsp;\u003C/td\u003E\n\u003Ctd\u003ECalculated Planned Annual Target of Qualifying metering Systems to Qualifying Relevant Premises\u003C/td\u003E\n\u003Ctd\u003ERelevant Installs Achieved\u003C/td\u003E\n\u003Ctd\u003ECalculated Planned Annual Target of Qualifying metering Systems to Qualifying Relevant Premises\u003C/td\u003E\n\u003Ctd\u003ERelevant Installs Achieved\u003C/td\u003E\n\u003C/tr\u003E\u003Ctr\u003E\u003Ctd\u003E\u003Cstrong\u003E2022\u003C/strong\u003E\u003C/td\u003E\n\u003Ctd\u003E224\u003C/td\u003E\n\u003Ctd\u003E200\u003C/td\u003E\n\u003Ctd\u003E194\u003C/td\u003E\n\u003Ctd\u003E203\u003C/td\u003E\n\u003C/tr\u003E\u003Ctr\u003E\u003Ctd\u003E\u003Cstrong\u003E2023\u003C/strong\u003E\u003C/td\u003E\n\u003Ctd\u003E54\u003C/td\u003E\n\u003Ctd\u003E177\u003C/td\u003E\n\u003Ctd\u003E122\u003C/td\u003E\n\u003Ctd\u003E314\u003C/td\u003E\n\u003C/tr\u003E\u003Ctr\u003E\u003Ctd\u003E\u003Cstrong\u003E2024\u003C/strong\u003E\u003C/td\u003E\n\u003Ctd\u003E87\u003C/td\u003E\n\u003Ctd\u003E553\u003C/td\u003E\n\u003Ctd\u003E0\u003C/td\u003E\n\u003Ctd\u003E109\u003C/td\u003E\n\u003C/tr\u003E\u003Ctr\u003E\u003Ctd\u003E\u003Cstrong\u003E2025\u003C/strong\u003E\u003C/td\u003E\n\u003Ctd\u003E0\u003C/td\u003E\n\u003Ctd\u003E522\u003C/td\u003E\n\u003Ctd\u003E110\u003C/td\u003E\n\u003Ctd\u003E122\u003C/td\u003E\n\u003C/tr\u003E\u003C/tbody\u003E\u003C/table\u003E\n"}}],"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/policies/jcr_content/root/main/section","model":{}}],"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/policies/jcr_content/root/main","model":{}},{"organism":"Container.Footer","children":[{"organism":"Breadcrumb.Large","model":{"links":[{"name":"Home","value":"https://www.shell.co.uk/"},{"name":"Business","value":"https://www.shell.co.uk/business.html"},{"name":"Shell Energy","value":"https://www.shell.co.uk/business/shell-energy.html"},{"name":"Our policies","value":"https://www.shell.co.uk/business/shell-energy/policies.html"}]},"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/policies/jcr_content/root/footer/breadcrumb"},{"organism":"Container.Raw","ref":"https://www.shell.co.uk/business/_jcr_content/root/footer/inherited.model.json","id":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/policies/jcr_content/root/footer/inherited","model":{}}],"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/policies/jcr_content/root/footer","model":{}}],"id":"/conf/shell/settings/wcm/templates/base/structure/jcr_content/root","model":{}}],"model":{"title":"Our policies","links":[{"name":"canonical","value":"https://www.shell.co.uk/business/shell-energy/policies.html"},{"name":"hierarchy","value":"en_gb/business/shell-energy/policies"},{"name":"homeTitle","value":"Business"},{"name":"homeUrl","value":"https://www.shell.co.uk/business.html"},{"name":"locale","value":"en-GB"},{"name":"title","value":"Our policies | Business"},{"name":"textDirection","value":"ltr"},{"name":"template","value":"base"},{"name":"contentPath","value":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/policies"},{"name":"externalDisclaimerText","value":"Shell plc Legal Disclaimer\r\n\r\nYou are now leaving the Shell UK website.\r\n\r\nThe link you have selected will direct you to a website that is not controlled by Shell plc or any member of the Shell Group. Accordingly, neither Shell plc nor any member of the Shell Group endorses, adopts, certifies or otherwise validates the information and material contained on the linked website. This includes its sponsor and any policies, activities or services offered on the site, by any advertiser on the site or linked to the site.\r\n\r\nThank you for visiting the Shell UK website."},{"name":"themeMode"},{"name":"lastModified","value":"2026-09-24T15:01:00.845Z"},{"name":"themeName","value":"shell-energy"},{"name":"themePath","value":"/etc.clientlibs/amidala/clientlibs/theme-shell-energy"},{"name":"themeCss","value":"/etc.clientlibs/amidala/clientlibs/theme-shell-energy.ACSHASH7e079cd05af5e27a823c2bf69b9fabde.css"}]},"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/policies/jcr_content"}
