{"organism":"Page","children":[{"organism":"Container.Raw","children":[{"organism":"Metadata","model":{"title":"Support for microbusinesses","links":[{"name":"Support for microbusinesses","value":"https://www.shell.co.uk/business/shell-energy/help/your-account/support-for-microbusinesses.html"}],"tags":[{"name":"Shell Energy","value":"shell:business/home-solutions/shell-energy"}]},"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/help/your-account/support-for-microbusinesses/jcr_content/root/metadata"},{"organism":"ContentOwner","model":{},"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/help/your-account/support-for-microbusinesses/jcr_content/root/contentowner"},{"organism":"Container.Header","children":[{"organism":"Container.Raw","id":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/help/your-account/support-for-microbusinesses/jcr_content/root/header/inherited","model":{}},{"organism":"Breadcrumb","model":{"links":[{"name":"Home","value":"https://www.shell.co.uk/"},{"name":"Business","value":"https://www.shell.co.uk/business.html"},{"name":"Shell Energy","value":"https://www.shell.co.uk/business/shell-energy.html"},{"value":"https://www.shell.co.uk/business/shell-energy/help.html"},{"name":"Your Account","value":"https://www.shell.co.uk/business/shell-energy/help/your-account.html"},{"name":"Support for microbusinesses","value":"https://www.shell.co.uk/business/shell-energy/help/your-account/support-for-microbusinesses.html"}]},"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/help/your-account/support-for-microbusinesses/jcr_content/root/header/breadcrumb"}],"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/help/your-account/support-for-microbusinesses/jcr_content/root/header","model":{}},{"organism":"Container.Main","children":[{"organism":"Container.Section","children":[{"organism":"PageHeader","color":"inherited","model":{"title":"Support for microbusinesses"},"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/help/your-account/support-for-microbusinesses/jcr_content/root/main/section/page_header"},{"organism":"PromoSimple.Text","color":"inherited","id":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/help/your-account/support-for-microbusinesses/jcr_content/root/main/section/text","model":{"text":"\u003Ch3\u003EWhat’s a microbusiness?\u003C/h3\u003E\r\n\u003Cp\u003EYou're a microbusiness if one or more of the following apply to your company. You:\u003C/p\u003E\r\n\u003Cul\u003E\r\n\u003Cli\u003E\u003Cp\u003Euse less than 100,000 kWh of electricity a year \u003C/p\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003E\u003Cp\u003Euse less than 293,000 kWh of gas a year\u003C/p\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003E\u003Cp\u003Ehave fewer than 10 employees (or their full-time equivalent) and your yearly turnover, or yearly balance sheet, is not more than €2 million.\u003C/p\u003E\r\n\u003C/li\u003E\r\n\u003C/ul\u003E\r\n\u003Cp\u003EThe consumption threshold applies to each fuel being supplied.\u003C/p\u003E\r\n\u003Ch3\u003EMicrobusiness protection\u003C/h3\u003E\r\n\u003Cp\u003E\u003Ca href=\"https://www.ofgem.gov.uk/\" target=\"_blank\" rel=\"noopener noreferrer\"\u003EOfgem\u003C/a\u003E sets out standards, rules and guidelines to protect your microbusiness. When you agree to a new energy plan, suppliers are required to: \u003C/p\u003E\r\n\u003Cul\u003E\r\n\u003Cli\u003E\u003Cp\u003Elet you know the key terms of the plan before you agree to it\u003C/p\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003E\u003Cp\u003Esend you the contract end date and the latest date you can give notice to terminate on your bill if you have a fixed term plan\u003C/p\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003E\u003Cp\u003Esend you the contract and terms and conditions within 10 days, including renewal terms for fixed term plans.\u003C/p\u003E\r\n\u003C/li\u003E\r\n\u003C/ul\u003E\r\n\u003Ch3\u003EStandards of performance\u003C/h3\u003E\r\n\u003Cp\u003EOfgem has set out Guaranteed Standards of performance which Shell Energy must adhere to – \u003Ca href=\"https://www.shell.co.uk/business/shell-energy/guaranteed-standards.html\" target=\"_blank\" rel=\"noopener noreferrer\"\u003Eview them here\u003C/a\u003E\u003Cb\u003E.\u003C/b\u003E\u003C/p\u003E\r\n\u003Ch3\u003EMore information\u003C/h3\u003E\r\n\u003Cp\u003EOfgem provides a wide range of \u003Ca href=\"https://www.ofgem.gov.uk/simpler-clearer-fairer/information-business-consumers/micro-business-consumers-your-questions-answered\" target=\"_blank\" rel=\"noopener noreferrer\"\u003Einformation for microbusinesses\u003C/a\u003E. Alternatively, we’re always happy to answer your questions so please get in touch. \u003C/p\u003E\r\n"}}],"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/help/your-account/support-for-microbusinesses/jcr_content/root/main/section","model":{}}],"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/help/your-account/support-for-microbusinesses/jcr_content/root/main","model":{}},{"organism":"Container.Footer","children":[{"organism":"Breadcrumb.Large","model":{"links":[{"name":"Home","value":"https://www.shell.co.uk/"},{"name":"Business","value":"https://www.shell.co.uk/business.html"},{"name":"Shell Energy","value":"https://www.shell.co.uk/business/shell-energy.html"},{"value":"https://www.shell.co.uk/business/shell-energy/help.html"},{"name":"Your Account","value":"https://www.shell.co.uk/business/shell-energy/help/your-account.html"},{"name":"Support for microbusinesses","value":"https://www.shell.co.uk/business/shell-energy/help/your-account/support-for-microbusinesses.html"}]},"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/help/your-account/support-for-microbusinesses/jcr_content/root/footer/breadcrumb"},{"organism":"Container.Raw","id":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/help/your-account/support-for-microbusinesses/jcr_content/root/footer/inherited","model":{}}],"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/help/your-account/support-for-microbusinesses/jcr_content/root/footer","model":{}}],"id":"/conf/shell/settings/wcm/templates/base/structure/jcr_content/root","model":{}}],"model":{"title":"Support for microbusinesses","links":[{"name":"canonical","value":"https://www.shell.co.uk/business/shell-energy/help/your-account/support-for-microbusinesses.html"},{"name":"hierarchy","value":"en_gb/business/shell-energy/help/your-account/support-for-microbusinesses"},{"name":"homeTitle","value":"Business"},{"name":"homeUrl","value":"https://www.shell.co.uk/business.html"},{"name":"locale","value":"en-GB"},{"name":"title","value":"Support for microbusinesses | Business"},{"name":"textDirection","value":"ltr"},{"name":"template","value":"base"},{"name":"contentPath","value":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/help/your-account/support-for-microbusinesses"},{"name":"externalDisclaimerText","value":"Shell plc Legal Disclaimer\r\n\r\nYou are now leaving the Shell UK website.\r\n\r\nThe link you have selected will direct you to a website that is not controlled by Shell plc or any member of the Shell Group. Accordingly, neither Shell plc nor any member of the Shell Group endorses, adopts, certifies or otherwise validates the information and material contained on the linked website. This includes its sponsor and any policies, activities or services offered on the site, by any advertiser on the site or linked to the site.\r\n\r\nThank you for visiting the Shell UK website."},{"name":"themeMode"},{"name":"lastModified","value":"2026-08-04T12:38:41.937Z"},{"name":"themeName","value":"shell-energy"},{"name":"themePath","value":"/etc.clientlibs/amidala/clientlibs/theme-shell-energy"},{"name":"themeCss","value":"/etc.clientlibs/amidala/clientlibs/theme-shell-energy.ACSHASH7e079cd05af5e27a823c2bf69b9fabde.css"}],"tags":[{"name":"Shell Energy","value":"shell:business/home-solutions/shell-energy"}]},"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/help/your-account/support-for-microbusinesses/jcr_content"}