{"organism":"Page","children":[{"organism":"Container.Raw","children":[{"organism":"Metadata","model":{"title":"Support if your business is affected by COVID-19","links":[{"name":"Support if your business is affected by COVID-19","value":"https://www.shell.co.uk/business/shell-energy/help/support-for-your-business/support-if-your-business-is-affected-by-covid-19.html"}]},"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/help/support-for-your-business/support-if-your-business-is-affected-by-covid-19/jcr_content/root/metadata"},{"organism":"ContentOwner","model":{},"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/help/support-for-your-business/support-if-your-business-is-affected-by-covid-19/jcr_content/root/contentowner"},{"organism":"Container.Header","children":[{"organism":"Container.Raw","ref":"https://www.shell.co.uk/business/_jcr_content/root/header/inherited.model.json","id":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/help/support-for-your-business/support-if-your-business-is-affected-by-covid-19/jcr_content/root/header/inherited","model":{}},{"organism":"Breadcrumb","model":{"links":[{"name":"Home","value":"https://www.shell.co.uk/"},{"name":"Business","value":"https://www.shell.co.uk/business.html"},{"name":"Shell Energy","value":"https://www.shell.co.uk/business/shell-energy.html"},{"name":"Help","value":"https://www.shell.co.uk/business/shell-energy/help.html"},{"name":"Support For Your Business","value":"https://www.shell.co.uk/business/shell-energy/help/support-for-your-business.html"},{"name":"Support if your business is affected by COVID-19","value":"https://www.shell.co.uk/business/shell-energy/help/support-for-your-business/support-if-your-business-is-affected-by-covid-19.html"}]},"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/help/support-for-your-business/support-if-your-business-is-affected-by-covid-19/jcr_content/root/header/breadcrumb"}],"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/help/support-for-your-business/support-if-your-business-is-affected-by-covid-19/jcr_content/root/header","model":{}},{"organism":"Container.Main","children":[{"organism":"Container.Section","children":[{"organism":"PromoSimple.Text","color":"inherited","id":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/help/support-for-your-business/support-if-your-business-is-affected-by-covid-19/jcr_content/root/main/section/text","model":{"title":"Support if your business is affected by COVID-19"}},{"organism":"PromoSimple.Text","color":"inherited","id":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/help/support-for-your-business/support-if-your-business-is-affected-by-covid-19/jcr_content/root/main/section/text_796348747","model":{"title":"What to do if your business is affected by COVID-19","text":"\u003Cp\u003EAs the situation around coronavirus continues to evolve, we are doing everything we can to ensure your energy supplies are not affected.\u003C/p\u003E\r\n\u003Cp\u003EWe are keeping a close watch on the UK Government's \u003Ca href=\"https://www.gov.uk/coronavirus\"\u003Elatest advice\u003C/a\u003E on coronavirus, and will keep this page updated should the situation or our approach change.\u003C/p\u003E\r\n\u003Cp\u003EIf you have any questions or concerns regarding COVID-19, please visit \u003Ca href=\"https://www.gov.uk/coronavirus\"\u003ECoronavirus UK Government Response\u003C/a\u003E for regular updates. \u003C/p\u003E\r\n\u003Cp\u003EIf you’re in need of additional support from us, you can contact us. It might take a little while to answer if you call, but we’ll make sure you speak to a member of our team.\u003C/p\u003E\r\n"}},{"organism":"Container.FAQ","color":"inherited","children":[{"organism":"AccordionItem.FAQ","color":"inherited","id":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/help/support-for-your-business/support-if-your-business-is-affected-by-covid-19/jcr_content/root/main/section/faq/faq_item","model":{"title":"Do you have contingency plans to continue business as normal in the event of office closures?","text":"\u003Cp\u003EOur business operations are continuing, with 100% of our workforce working remotely from home.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem.FAQ","color":"inherited","id":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/help/support-for-your-business/support-if-your-business-is-affected-by-covid-19/jcr_content/root/main/section/faq/faq_item_1455693268","model":{"title":"Will Shell Energy accept e-signatures for contracts and Direct Debit mandates?","text":"\u003Cp\u003EWe will accept docu-signed contracts or a photograph/scan of signed contracts.\u003C/p\u003E\r\n\u003Cp\u003EWe will request the full signed paperwork as soon as business returns to normal.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem.FAQ","color":"inherited","id":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/help/support-for-your-business/support-if-your-business-is-affected-by-covid-19/jcr_content/root/main/section/faq/faq_item_196286083","model":{"title":"Will there be a buffer for delayed payments delayed if funding issues arise?","text":"\u003Cp\u003EIf you have been directly impacted by COVID-19 and you are unable to access government support or find alternative funding to help pay your energy bills, then please contact us so we can assess your account.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem.FAQ","color":"inherited","id":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/help/support-for-your-business/support-if-your-business-is-affected-by-covid-19/jcr_content/root/main/section/faq/faq_item_84711525","model":{"title":"Will I be disconnected if I can’t pay my bill?","text":"\u003Cp\u003EWe will consider individual circumstances before proceeding to disconnection. Our best advice is to engage with us as soon as possible so that we can manage your account appropriately. We have suspended planned disconnections for microbusiness* customers during this period.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem.FAQ","color":"inherited","id":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/help/support-for-your-business/support-if-your-business-is-affected-by-covid-19/jcr_content/root/main/section/faq/faq_item_1454637690","model":{"title":"Will my meter still be replaced?","text":"\u003Cp\u003EOnly meters that require urgent maintenance will be replaced during this period.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem.FAQ","color":"inherited","id":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/help/support-for-your-business/support-if-your-business-is-affected-by-covid-19/jcr_content/root/main/section/faq/faq_item_676004390","model":{"title":"Will Shell Energy’s volume tolerance or ‘take or pay’ be suspended during this time?","text":"\u003Cp\u003EVolume tolerance terms do not apply to microbusiness* customers. Customers should contact us as soon as possible if they are likely to have a significant change in their energy usage during the reminder of their contract term.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem.FAQ","color":"inherited","id":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/help/support-for-your-business/support-if-your-business-is-affected-by-covid-19/jcr_content/root/main/section/faq/faq_item_152702082","model":{"title":"Does Shell Energy have any policies in place to protect customers who will not be able to pay their bills during this time?","text":"\u003Cp\u003EThe UK Government is offering a package of measures to support businesses through this period of uncertainty. Please visit their website for details of how to access loans, grants and other short term financial assistance.\u003C/p\u003E\r\n\u003Cp\u003EWe recognise that businesses may be negatively impacted by COVID-19 and the social distancing measures that have been put into place. If you are unable to pay, we may be able to offer a payment plan; please provide details of your situation so that it can be assessed. Any financial arrangements will be subject to our normal terms and conditions.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem.FAQ","color":"inherited","id":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/help/support-for-your-business/support-if-your-business-is-affected-by-covid-19/jcr_content/root/main/section/faq/faq_item_1134046695","model":{"title":"Does Shell Energy have any plans to reduce or stop accepting new business and if so, will this affect any renewals?","text":"\u003Cp\u003ECurrently, we continue to offer new and renewing energy supply contracts. Please \u003Ca href=\"https://uk.shellenergy.com/help/contact-us/renewing-your-contract\"\u003Econtact us to fix your rates\u003C/a\u003E if you are approaching renewal.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem.FAQ","color":"inherited","id":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/help/support-for-your-business/support-if-your-business-is-affected-by-covid-19/jcr_content/root/main/section/faq/faq_item_1995733534","model":{"title":"Will Shell Energy continue to accept new business from ‘high risk’ sectors (retail, hospitality, leisure, etc.)?","text":"\u003Cp\u003EIndustry sector is one of many aspects used to determine a businesses’ credit acceptance. If you are interested in a quotation for energy supply please \u003Ca href=\"https://uk.shellenergy.com/help/contact-us/need-an-energy-quotation\"\u003Espeak to a member of our sales team\u003C/a\u003E\u003Cb\u003E.\u003C/b\u003E\u003C/p\u003E\r\n\u003Cp\u003E*A non-domestic consumer is defined by Ofgem as a micro-business if it meets one of the following criteria:\u003C/p\u003E\r\n\u003Cul\u003E\r\n\u003Cli\u003E\u003Cp\u003Eemploys fewer than 10 employees (or their full time equivalent) and has an annual turnover or balance sheet no greater than €2 million; or\u003C/p\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003E\u003Cp\u003Euses no more than 100,000 kWh of electricity per year; or\u003C/p\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003E\u003Cp\u003Euses no more than 293,000 kWh of gas per year.\u003C/p\u003E\r\n\u003C/li\u003E\r\n\u003C/ul\u003E\r\n"}}],"colstart":3,"colspan":8,"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/help/support-for-your-business/support-if-your-business-is-affected-by-covid-19/jcr_content/root/main/section/faq","model":{"title":"Frequently asked questions"}},{"organism":"PromoSimple.Text","color":"inherited","id":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/help/support-for-your-business/support-if-your-business-is-affected-by-covid-19/jcr_content/root/main/section/text_372614467","model":{"title":"Useful links","text":"\u003Cp\u003E\u003Ca href=\"https://www.gov.uk/government/collections/financial-support-for-businesses-during-coronavirus-covid-19?utm_source=481cf311-c5b9-418a-b439-f396bdd9576f&utm_medium=email&utm_campaign=govuk-notifications&utm_content=immediate\"\u003EUK Government - Financial support for businesses during COVID-19\u003C/a\u003E\u003C/p\u003E\r\n\u003Cp\u003EApply for the COVID-19 business interruption loan – \u003Ca href=\"https://www.gov.uk/guidance/apply-for-the-coronavirus-business-interruption-loan-scheme\"\u003ESMEs\u003C/a\u003E or \u003Ca href=\"https://www.gov.uk/guidance/apply-for-the-coronavirus-large-business-interruption-loan-scheme\"\u003ELarge businesses\u003C/a\u003E\u003C/p\u003E\r\n\u003Cp\u003E\u003Ca href=\"https://www.gov.uk/guidance/apply-for-the-covid-19-corporate-financing-facility\"\u003EApply for the COVID-19 corporate financing facility\u003C/a\u003E\u003C/p\u003E\r\n\u003Cp\u003E\u003Ca href=\"https://www.gov.uk/government/collections/financial-support-for-businesses-during-coronavirus-covid-19#business-support-grant-funds\"\u003ECOVID-19 business support grant funding guidance\u003C/a\u003E\u003C/p\u003E\r\n\u003Cp\u003E\u003Ca href=\"https://www.gov.uk/guidance/check-if-your-retail-hospitality-or-leisure-business-is-eligible-for-business-rates-relief-due-to-coronavirus-covid-19\"\u003ECheck if your retail, hospitality or leisure business is eligible for business rates relief due to COVID-19\u003C/a\u003E\u003C/p\u003E\r\n\u003Cp\u003E\u003Ca href=\"https://www.gov.uk/guidance/check-if-your-retail-hospitality-or-leisure-business-is-eligible-for-business-rates-relief-due-to-coronavirus-covid-19\"\u003EDeferring tax liabilities due to COVID-19\u003C/a\u003E\u003C/p\u003E\r\n\u003Cp\u003E\u003Ca href=\"https://www.gov.uk/guidance/claim-back-statutory-sick-pay-paid-to-employees-due-to-coronavirus-covid-19\"\u003EHow to claim back statutory sick pay due to COVID-19\u003C/a\u003E\u003C/p\u003E\r\n\u003Cp\u003E\u003Ca href=\"https://www.gov.uk/guidance/claim-for-wage-costs-through-the-coronavirus-job-retention-scheme\"\u003EHow to claim for employees' wages through the COVID-19 Job Retention Scheme\u003C/a\u003E\u003C/p\u003E\r\n"}}],"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/help/support-for-your-business/support-if-your-business-is-affected-by-covid-19/jcr_content/root/main/section","model":{}}],"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/help/support-for-your-business/support-if-your-business-is-affected-by-covid-19/jcr_content/root/main","model":{}},{"organism":"Container.Footer","children":[{"organism":"Breadcrumb.Large","model":{"links":[{"name":"Home","value":"https://www.shell.co.uk/"},{"name":"Business","value":"https://www.shell.co.uk/business.html"},{"name":"Shell Energy","value":"https://www.shell.co.uk/business/shell-energy.html"},{"name":"Help","value":"https://www.shell.co.uk/business/shell-energy/help.html"},{"name":"Support For Your Business","value":"https://www.shell.co.uk/business/shell-energy/help/support-for-your-business.html"},{"name":"Support if your business is affected by COVID-19","value":"https://www.shell.co.uk/business/shell-energy/help/support-for-your-business/support-if-your-business-is-affected-by-covid-19.html"}]},"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/help/support-for-your-business/support-if-your-business-is-affected-by-covid-19/jcr_content/root/footer/breadcrumb"},{"organism":"Container.Raw","ref":"https://www.shell.co.uk/business/_jcr_content/root/footer/inherited.model.json","id":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/help/support-for-your-business/support-if-your-business-is-affected-by-covid-19/jcr_content/root/footer/inherited","model":{}}],"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/help/support-for-your-business/support-if-your-business-is-affected-by-covid-19/jcr_content/root/footer","model":{}}],"id":"/conf/shell/settings/wcm/templates/base/structure/jcr_content/root","model":{}}],"model":{"title":"Support if your business is affected by COVID-19","links":[{"name":"canonical","value":"https://www.shell.co.uk/business/shell-energy/help/support-for-your-business/support-if-your-business-is-affected-by-covid-19.html"},{"name":"hierarchy","value":"en_gb/business/shell-energy/help/support-for-your-business/support-if-your-business-is-affected-by-covid-19"},{"name":"homeTitle","value":"Business"},{"name":"homeUrl","value":"https://www.shell.co.uk/business.html"},{"name":"locale","value":"en-GB"},{"name":"title","value":"Support if your business is affected by COVID-19 | Business"},{"name":"textDirection","value":"ltr"},{"name":"template","value":"base"},{"name":"contentPath","value":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/help/support-for-your-business/support-if-your-business-is-affected-by-covid-19"},{"name":"externalDisclaimerText","value":"Shell plc Legal Disclaimer\r\n\r\nYou are now leaving the Shell UK website.\r\n\r\nThe link you have selected will direct you to a website that is not controlled by Shell plc or any member of the Shell Group. Accordingly, neither Shell plc nor any member of the Shell Group endorses, adopts, certifies or otherwise validates the information and material contained on the linked website. This includes its sponsor and any policies, activities or services offered on the site, by any advertiser on the site or linked to the site.\r\n\r\nThank you for visiting the Shell UK website."},{"name":"themeMode"},{"name":"lastModified","value":"2026-08-16T23:18:21.395Z"},{"name":"themeName","value":"shell-energy"},{"name":"themePath","value":"/etc.clientlibs/amidala/clientlibs/theme-shell-energy"},{"name":"themeCss","value":"/etc.clientlibs/amidala/clientlibs/theme-shell-energy.ACSHASH7e079cd05af5e27a823c2bf69b9fabde.css"}]},"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/help/support-for-your-business/support-if-your-business-is-affected-by-covid-19/jcr_content"}