{"organism":"Page","children":[{"organism":"Container.Raw","children":[{"organism":"Metadata","model":{"title":"Support for energy theft","text":"Find information on energy theft, how to report suspected theft and how Shell Energy supports safe and responsible energy use.","links":[{"name":"Support for energy theft","value":"https://www.shell.co.uk/business/shell-energy/help/support-for-your-business/support-for-energy-theft.html"}]},"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/help/support-for-your-business/support-for-energy-theft/jcr_content/root/metadata"},{"organism":"ContentOwner","model":{},"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/help/support-for-your-business/support-for-energy-theft/jcr_content/root/contentowner"},{"organism":"Container.Header","children":[{"organism":"Container.Raw","ref":"https://www.shell.co.uk/business/_jcr_content/root/header/inherited.model.json","id":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/help/support-for-your-business/support-for-energy-theft/jcr_content/root/header/inherited","model":{}},{"organism":"Breadcrumb","model":{"links":[{"name":"Home","value":"https://www.shell.co.uk/"},{"name":"Business","value":"https://www.shell.co.uk/business.html"},{"name":"Shell Energy","value":"https://www.shell.co.uk/business/shell-energy.html"},{"name":"Help","value":"https://www.shell.co.uk/business/shell-energy/help.html"},{"name":"Support For Your Business","value":"https://www.shell.co.uk/business/shell-energy/help/support-for-your-business.html"},{"name":"Support for energy theft","value":"https://www.shell.co.uk/business/shell-energy/help/support-for-your-business/support-for-energy-theft.html"}]},"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/help/support-for-your-business/support-for-energy-theft/jcr_content/root/header/breadcrumb"}],"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/help/support-for-your-business/support-for-energy-theft/jcr_content/root/header","model":{}},{"organism":"Container.Main","children":[{"organism":"Container.Section","children":[{"organism":"PageHeader","color":"inherited","model":{"title":"Support for energy theft"},"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/help/support-for-your-business/support-for-energy-theft/jcr_content/root/main/section/page_header_copy"},{"organism":"PromoSimple.Text","color":"inherited","id":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/help/support-for-your-business/support-for-energy-theft/jcr_content/root/main/section/text_copy","model":{"text":"\u003Ch3\u003EWhat is energy theft?\u003C/h3\u003E\r\n\u003Cp\u003E\u003Cb\u003EEnergy Theft: Guidance & Support\u003C/b\u003E\u003C/p\u003E\r\n\u003Cp\u003EEnergy theft is a serious and illegal act that endangers lives and property. This section offers essential information, resources, and support to help you understand the risks, recognise the signs, and take appropriate action.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EWhat is Energy Theft?\u003C/b\u003E\u003C/p\u003E\r\n\u003Cp\u003EEnergy theft, also known as meter tampering, occurs when someone interferes with or removes their electricity or gas meter to reduce their energy bills. It is both dangerous and unlawful, and can result in:\u003C/p\u003E\r\n\u003Cul\u003E\r\n\u003Cli\u003EElectrocution\u003C/li\u003E\r\n\u003Cli\u003EFires\u003C/li\u003E\r\n\u003Cli\u003EGas explosions\u003C/li\u003E\r\n\u003Cli\u003EProperty damage\u003C/li\u003E\r\n\u003Cli\u003ESerious injury or death\u003C/li\u003E\r\n\u003C/ul\u003E\r\n\u003Cp\u003EEnergy theft is surprisingly common, with around 150,000 cases investigated and 1,500 individuals prosecuted under the Theft Act 1968, the Criminal Damage Act 1971, the Criminal Law Act 1977 or the Fraud Act 2006 each year.\u003C/p\u003E\r\n\u003Cp\u003EAs a supplier, we are committed to tackling energy theft. We actively detect, investigate, and prevent electricity and gas theft, and report our findings to the relevant authorities.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EHow to Spot Energy Theft\u003C/b\u003E\u003C/p\u003E\r\n\u003Cp\u003EEnergy theft can be difficult to detect. Here are signs to watch for:\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EOn Your Meter\u003C/b\u003E\u003C/p\u003E\r\n\u003Cul\u003E\r\n\u003Cli\u003ENumbers running backwards or not moving\u003C/li\u003E\r\n\u003Cli\u003ELoose or unusual wiring\u003C/li\u003E\r\n\u003Cli\u003ESparks or burning smells from the meter\u003C/li\u003E\r\n\u003C/ul\u003E\r\n\u003Cp\u003E\u003Cb\u003EIn Your Home\u003C/b\u003E\u003C/p\u003E\r\n\u003Cul\u003E\r\n\u003Cli\u003EElectric shocks from appliances or water fixtures\u003C/li\u003E\r\n\u003Cli\u003ESmell of gas\u003C/li\u003E\r\n\u003Cli\u003ESparks from sockets and switches\u003C/li\u003E\r\n\u003C/ul\u003E\r\n\u003Cp\u003E\u003Cb\u003EIn Your Community\u003C/b\u003E\u003C/p\u003E\r\n\u003Cul\u003E\r\n\u003Cli\u003ELocked or inaccessible meter cupboards\u003C/li\u003E\r\n\u003Cli\u003EDamaged or unusual meters in public buildings\u003C/li\u003E\r\n\u003Cli\u003ETradespeople offering suspicious “savings” on bills\u003C/li\u003E\r\n\u003C/ul\u003E\r\n\u003Cp\u003E\u003Cb\u003EHow to report it\u003C/b\u003E\u003C/p\u003E\r\n\u003Cp\u003EReporting energy theft can help to keep costs down and keep everyone safe. If you suspect that an energy meter has been tampered with, please let us know:\u003C/p\u003E\r\n\u003Cul\u003E\r\n\u003Cli\u003EContact us – email \u003Ca href=\"mailto:SEUKL-RevenueAssurance@shell.com\"\u003ESEUKL-RevenueAssurance@shell.com\u003C/a\u003E\u003C/li\u003E\r\n\u003Cli\u003EContact Crimestoppers UK – call \u003Ca href=\"tel:08000232777\"\u003E0800 023 2777\u003C/a\u003E\u003C/li\u003E\r\n\u003Cli\u003EOnline Form: \u003Ca href=\"https://www.stayenergysafe.co.uk/give-info\" target=\"_blank\" rel=\"noopener noreferrer\"\u003EReport Energy Theft Form | Stay Energy Safe\u003C/a\u003E\u003C/li\u003E\r\n\u003Cli\u003EWebsite: \u003Ca href=\"https://www.stayenergysafe.co.uk/give-info\" target=\"_blank\" rel=\"noopener noreferrer\"\u003EReport Energy Theft | Stay Energy Safe\u003C/a\u003E\u003C/li\u003E\r\n\u003C/ul\u003E\r\n\u003Cp\u003EOperated by the charity Crimestoppers, this service guarantees complete anonymity. They won’t ask who you are - just what you know.\u003C/p\u003E\r\n\u003Ch3\u003EWhat's the theft charter?\u003C/h3\u003E\r\n\u003Cp\u003EThe Theft Charter is an industry-wide commitment to supporting customers during the process of investigating and taking action against energy theft.\u003C/p\u003E\r\n"}}],"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/help/support-for-your-business/support-for-energy-theft/jcr_content/root/main/section","model":{}}],"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/help/support-for-your-business/support-for-energy-theft/jcr_content/root/main","model":{}},{"organism":"Container.Footer","children":[{"organism":"Breadcrumb.Large","model":{"links":[{"name":"Home","value":"https://www.shell.co.uk/"},{"name":"Business","value":"https://www.shell.co.uk/business.html"},{"name":"Shell Energy","value":"https://www.shell.co.uk/business/shell-energy.html"},{"name":"Help","value":"https://www.shell.co.uk/business/shell-energy/help.html"},{"name":"Support For Your Business","value":"https://www.shell.co.uk/business/shell-energy/help/support-for-your-business.html"},{"name":"Support for energy theft","value":"https://www.shell.co.uk/business/shell-energy/help/support-for-your-business/support-for-energy-theft.html"}]},"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/help/support-for-your-business/support-for-energy-theft/jcr_content/root/footer/breadcrumb"},{"organism":"Container.Raw","ref":"https://www.shell.co.uk/business/_jcr_content/root/footer/inherited.model.json","id":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/help/support-for-your-business/support-for-energy-theft/jcr_content/root/footer/inherited","model":{}}],"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/help/support-for-your-business/support-for-energy-theft/jcr_content/root/footer","model":{}}],"id":"/conf/shell/settings/wcm/templates/base/structure/jcr_content/root","model":{}}],"model":{"title":"Support for energy theft","text":"Find information on energy theft, how to report suspected theft and how Shell Energy supports safe and responsible energy use.","links":[{"name":"canonical","value":"https://www.shell.co.uk/business/shell-energy/help/support-for-your-business/support-for-energy-theft.html"},{"name":"hierarchy","value":"en_gb/business/shell-energy/help/support-for-your-business/support-for-energy-theft"},{"name":"homeTitle","value":"Business"},{"name":"homeUrl","value":"https://www.shell.co.uk/business.html"},{"name":"locale","value":"en-GB"},{"name":"title","value":"Support for energy theft | Business"},{"name":"textDirection","value":"ltr"},{"name":"template","value":"base"},{"name":"contentPath","value":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/help/support-for-your-business/support-for-energy-theft"},{"name":"externalDisclaimerText","value":"Shell plc Legal Disclaimer\r\n\r\nYou are now leaving the Shell UK website.\r\n\r\nThe link you have selected will direct you to a website that is not controlled by Shell plc or any member of the Shell Group. Accordingly, neither Shell plc nor any member of the Shell Group endorses, adopts, certifies or otherwise validates the information and material contained on the linked website. This includes its sponsor and any policies, activities or services offered on the site, by any advertiser on the site or linked to the site.\r\n\r\nThank you for visiting the Shell UK website."},{"name":"themeMode"},{"name":"lastModified","value":"2026-08-21T09:38:53.634Z"},{"name":"themeName","value":"shell-energy"},{"name":"themePath","value":"/etc.clientlibs/amidala/clientlibs/theme-shell-energy"},{"name":"themeCss","value":"/etc.clientlibs/amidala/clientlibs/theme-shell-energy.ACSHASH7e079cd05af5e27a823c2bf69b9fabde.css"}]},"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/help/support-for-your-business/support-for-energy-theft/jcr_content"}