{"organism":"Page","children":[{"organism":"Container.Raw","children":[{"organism":"Metadata","model":{"title":"Site access","text":"Learn why Shell Energy may need safe access to business sites for meter work, readings, maintenance or energy account support.","links":[{"name":"Site access","value":"https://www.shell.co.uk/business/shell-energy/help/support-for-your-business/site-access.html"}]},"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/help/support-for-your-business/site-access/jcr_content/root/metadata"},{"organism":"ContentOwner","model":{},"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/help/support-for-your-business/site-access/jcr_content/root/contentowner"},{"organism":"Container.Header","children":[{"organism":"Container.Raw","ref":"https://www.shell.co.uk/business/_jcr_content/root/header/inherited.model.json","id":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/help/support-for-your-business/site-access/jcr_content/root/header/inherited","model":{}},{"organism":"Breadcrumb","model":{"links":[{"name":"Home","value":"https://www.shell.co.uk/"},{"name":"Business","value":"https://www.shell.co.uk/business.html"},{"name":"Shell Energy","value":"https://www.shell.co.uk/business/shell-energy.html"},{"name":"Help","value":"https://www.shell.co.uk/business/shell-energy/help.html"},{"name":"Support For Your Business","value":"https://www.shell.co.uk/business/shell-energy/help/support-for-your-business.html"},{"name":"Site access","value":"https://www.shell.co.uk/business/shell-energy/help/support-for-your-business/site-access.html"}]},"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/help/support-for-your-business/site-access/jcr_content/root/header/breadcrumb"}],"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/help/support-for-your-business/site-access/jcr_content/root/header","model":{}},{"organism":"Container.Main","children":[{"organism":"Container.Section","children":[{"organism":"PageHeader","color":"inherited","model":{"title":"Site access"},"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/help/support-for-your-business/site-access/jcr_content/root/main/section/page_header"},{"organism":"PromoSimple.Text","color":"inherited","id":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/help/support-for-your-business/site-access/jcr_content/root/main/section/text","model":{"text":"\u003Ch3\u003EVisiting your premises\u003C/h3\u003E\r\n\u003Cp\u003EShell Energy or one of our third-party representatives may need to gain access to your property for a number of reasons, including:\u003C/p\u003E\r\n\u003Cul\u003E\r\n\u003Cli\u003ETo read or maintain a meter.\u003C/li\u003E\r\n\u003C/ul\u003E\r\n\u003Cul\u003E\r\n\u003Cli\u003ETo install a different type of meter or associated equipment.\u003C/li\u003E\r\n\u003C/ul\u003E\r\n\u003Cul\u003E\r\n\u003Cli\u003ETo check your supply after a supply interruption.\u003C/li\u003E\r\n\u003C/ul\u003E\r\n\u003Cul\u003E\r\n\u003Cli\u003ETo disconnect supply following non-payment. This will be in line with our contractual agreement.\u003C/li\u003E\r\n\u003C/ul\u003E\r\n\u003Cul\u003E\r\n\u003Cli\u003ETo resolve an emergency loss of supply.\u003C/li\u003E\r\n\u003C/ul\u003E\r\n\u003Ch3\u003ESite access identification\u003C/h3\u003E\r\n\u003Cp\u003EYour security is our priority. We take steps to ensure our representatives can be easily identified and that they always act in an appropriate manner. When one of our team or representatives visit your property, they will:\u003C/p\u003E\r\n\u003Cul\u003E\r\n\u003Cli\u003EShow you their identity card.\u003C/li\u003E\r\n\u003C/ul\u003E\r\n\u003Cul\u003E\r\n\u003Cli\u003EProvide the reason for the visit.\u003C/li\u003E\r\n\u003C/ul\u003E\r\n\u003Cul\u003E\r\n\u003Cli\u003EDisclose their full name and outline their association with Shell Energy.\u003C/li\u003E\r\n\u003C/ul\u003E\r\n\u003Cp\u003EIf anyone should attend your site and you suspect they are not genuine then do not let them in.\u003C/p\u003E\r\n\u003Cp\u003EIf you wish to confirm any of their details, you can contact us on \u003Cb\u003E0330 088 2679\u003C/b\u003E or call the police straight away.\u003C/p\u003E\r\n\u003Ch3\u003EWhen we’ll visit your site\u003C/h3\u003E\r\n\u003Cp\u003EWhen we schedule a site visit, we aim to offer a time and date that suits you and your business.\u003C/p\u003E\r\n\u003Cp\u003EIn normal circumstances, we won’t visit your premises before 8am or after 8pm. We will also aim to provide sufficient notice of a site visit via telephone, email or letter.\u003C/p\u003E\r\n\u003Cp\u003EEmergency site visits may result in less notice and a requirement to attend your premises outside of our usual operating hours.\u003C/p\u003E\r\n\u003Ch3\u003EOur representatives\u003C/h3\u003E\r\n\u003Cp\u003EThe Shell Energy team and our third-party representatives undergo thorough selection and training. This ensures they are able to undertake a professional job on our behalf. The team will also be:\u003C/p\u003E\r\n\u003Cul\u003E\r\n\u003Cli\u003EOpen to let you know who they are and which company they represent.\u003C/li\u003E\r\n\u003C/ul\u003E\r\n\u003Cul\u003E\r\n\u003Cli\u003EAble to clearly run you through what they are doing on site and why.\u003C/li\u003E\r\n\u003C/ul\u003E\r\n\u003Cul\u003E\r\n\u003Cli\u003EFully trained and qualified to carry out the work required.\u003C/li\u003E\r\n\u003C/ul\u003E\r\n\u003Cul\u003E\r\n\u003Cli\u003EPolite and respectful of you and your premises.\u003C/li\u003E\r\n\u003C/ul\u003E\r\n\u003Cul\u003E\r\n\u003Cli\u003EAdhering to relevant health and safety measures.\u003C/li\u003E\r\n\u003C/ul\u003E\r\n\u003Cul\u003E\r\n\u003Cli\u003EAble to advise who to contact should you have any further queries.\u003C/li\u003E\r\n\u003C/ul\u003E\r\n\u003Cp\u003EWhere possible, the team will wear a uniform or identity badge and their vehicle will display their company logo. If it’s a third-party representative their branding will represent their own company.\u003C/p\u003E\r\n\u003Cp\u003EIf you have previously set up a password with us, our team or representatives will be made aware of this before attending your site.\u003C/p\u003E\r\n\u003Ch3\u003EOur commitment to you\u003C/h3\u003E\r\n\u003Cp\u003EWe are committed to providing the highest standards of customer service. Our micro-business customers can view our site appointment \u003Ca href=\"https://www.shell.co.uk/business/shell-energy/guaranteed-standards.html\"\u003EGuaranteed Standards\u003C/a\u003E that outline our commitments and compensation arrangements.\u003C/p\u003E\r\n\u003Ch3\u003ESite access complaints\u003C/h3\u003E\r\n\u003Cp\u003EAt Shell Energy, we take complaints seriously. If you are not fully satisfied with a site visit carried out by Shell Energy or one of our third-party representatives, then \u003Ca href=\"https://www.shell.co.uk/business/shell-energy/help/contact-us/make-a-complaint.html\"\u003Econtact our team\u003C/a\u003E so we can fully investigate.\u003C/p\u003E\r\n\u003Ch3\u003EGet in touch\u003C/h3\u003E\r\n\u003Cp\u003EIf you have any queries or concerns about site visits, please \u003Ca href=\"https://uk.shellenergy.com/contact\"\u003Eget in touch\u003C/a\u003E. Our team will be happy to help.\u003C/p\u003E\r\n\u003Ch3\u003EIndependent advice\u003C/h3\u003E\r\n\u003Cp\u003EIf you would like to seek independent advice, your business can call the \u003Ca href=\"https://www.citizensadvice.org.uk/consumer/get-more-help/if-you-need-more-help-about-a-consumer-issue/\"\u003ECitizens Advice consumer helpline\u003C/a\u003E.\u003C/p\u003E\r\n"}}],"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/help/support-for-your-business/site-access/jcr_content/root/main/section","model":{}}],"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/help/support-for-your-business/site-access/jcr_content/root/main","model":{}},{"organism":"Container.Footer","children":[{"organism":"Breadcrumb.Large","model":{"links":[{"name":"Home","value":"https://www.shell.co.uk/"},{"name":"Business","value":"https://www.shell.co.uk/business.html"},{"name":"Shell Energy","value":"https://www.shell.co.uk/business/shell-energy.html"},{"name":"Help","value":"https://www.shell.co.uk/business/shell-energy/help.html"},{"name":"Support For Your Business","value":"https://www.shell.co.uk/business/shell-energy/help/support-for-your-business.html"},{"name":"Site access","value":"https://www.shell.co.uk/business/shell-energy/help/support-for-your-business/site-access.html"}]},"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/help/support-for-your-business/site-access/jcr_content/root/footer/breadcrumb"},{"organism":"Container.Raw","ref":"https://www.shell.co.uk/business/_jcr_content/root/footer/inherited.model.json","id":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/help/support-for-your-business/site-access/jcr_content/root/footer/inherited","model":{}}],"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/help/support-for-your-business/site-access/jcr_content/root/footer","model":{}}],"id":"/conf/shell/settings/wcm/templates/base/structure/jcr_content/root","model":{}}],"model":{"title":"Site access","text":"Learn why Shell Energy may need safe access to business sites for meter work, readings, maintenance or energy account support.","links":[{"name":"canonical","value":"https://www.shell.co.uk/business/shell-energy/help/support-for-your-business/site-access.html"},{"name":"hierarchy","value":"en_gb/business/shell-energy/help/support-for-your-business/site-access"},{"name":"homeTitle","value":"Business"},{"name":"homeUrl","value":"https://www.shell.co.uk/business.html"},{"name":"locale","value":"en-GB"},{"name":"title","value":"Site access | Business"},{"name":"textDirection","value":"ltr"},{"name":"template","value":"base"},{"name":"contentPath","value":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/help/support-for-your-business/site-access"},{"name":"externalDisclaimerText","value":"Shell plc Legal Disclaimer\r\n\r\nYou are now leaving the Shell UK website.\r\n\r\nThe link you have selected will direct you to a website that is not controlled by Shell plc or any member of the Shell Group. Accordingly, neither Shell plc nor any member of the Shell Group endorses, adopts, certifies or otherwise validates the information and material contained on the linked website. This includes its sponsor and any policies, activities or services offered on the site, by any advertiser on the site or linked to the site.\r\n\r\nThank you for visiting the Shell UK website."},{"name":"themeMode"},{"name":"lastModified","value":"2026-08-19T22:22:37.685Z"},{"name":"themeName","value":"shell-energy"},{"name":"themePath","value":"/etc.clientlibs/amidala/clientlibs/theme-shell-energy"},{"name":"themeCss","value":"/etc.clientlibs/amidala/clientlibs/theme-shell-energy.ACSHASH7e079cd05af5e27a823c2bf69b9fabde.css"}]},"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/help/support-for-your-business/site-access/jcr_content"}