{"organism":"Page","children":[{"organism":"Container.Raw","children":[{"organism":"Metadata","model":{"title":"Business smart meter installations","text":"Learn what to expect from a Shell Energy business smart meter installation, including booking, site access and installation steps.","links":[{"name":"Business smart meter installations","value":"https://www.shell.co.uk/business/shell-energy/help/support-for-your-business/business-smart-meter-installations.html"}]},"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/help/support-for-your-business/business-smart-meter-installations/jcr_content/root/metadata"},{"organism":"ContentOwner","model":{},"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/help/support-for-your-business/business-smart-meter-installations/jcr_content/root/contentowner"},{"organism":"Container.Header","children":[{"organism":"Container.Raw","ref":"https://www.shell.co.uk/business/_jcr_content/root/header/inherited.model.json","id":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/help/support-for-your-business/business-smart-meter-installations/jcr_content/root/header/inherited","model":{}},{"organism":"Breadcrumb","model":{"links":[{"name":"Home","value":"https://www.shell.co.uk/"},{"name":"Business","value":"https://www.shell.co.uk/business.html"},{"name":"Shell Energy","value":"https://www.shell.co.uk/business/shell-energy.html"},{"name":"Help","value":"https://www.shell.co.uk/business/shell-energy/help.html"},{"name":"Support For Your Business","value":"https://www.shell.co.uk/business/shell-energy/help/support-for-your-business.html"},{"name":"Business smart meter installations","value":"https://www.shell.co.uk/business/shell-energy/help/support-for-your-business/business-smart-meter-installations.html"}]},"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/help/support-for-your-business/business-smart-meter-installations/jcr_content/root/header/breadcrumb"}],"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/help/support-for-your-business/business-smart-meter-installations/jcr_content/root/header","model":{}},{"organism":"Container.Main","children":[{"organism":"Container.Section","children":[{"organism":"PageHeader","color":"inherited","model":{"title":"Business smart meter installations"},"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/help/support-for-your-business/business-smart-meter-installations/jcr_content/root/main/section/page_header"},{"organism":"PromoSimple.Text","color":"inherited","id":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/help/support-for-your-business/business-smart-meter-installations/jcr_content/root/main/section/text","model":{"text":"\u003Ch3\u003EHow can I book a smart meter installation?\u003C/h3\u003E\r\n\u003Cp\u003EIf you believe you are eligible and want to request a smart meter at your business premises, then contact us or email \u003Ca href=\"mailto:SEUKL-Smartmeter@shell.com\"\u003ESEUKL-Smartmeter@shell.com\u003C/a\u003E.\u003C/p\u003E\r\n\u003Ch3\u003EAre there any cancellation charges?\u003C/h3\u003E\r\n\u003Cp\u003EIf our installation partner attends your site at the pre-agreed time and we are unable to install your smart meter, for instance, because no one is present, then we reserve the right to charge a cancellation fee.\u003C/p\u003E\r\n\u003Cp\u003EIf you need to cancel or reschedule your smart meter installation, then contact us or email \u003Ca href=\"mailto:SEUKL-Smartmeter@shell.com\"\u003ESEUKL-Smartmeter@shell.com\u003C/a\u003E.\u003C/p\u003E\r\n\u003Ch3\u003EI booked an installation but no one turned up. What do I do?\u003C/h3\u003E\r\n\u003Cp\u003EContact us at \u003Ca href=\"mailto:SEUKL-Smartmeter@shell.com\"\u003ESEUKL-Smartmeter@shell.com\u003C/a\u003E and we will liaise with our partners to ensure a new installation date is scheduled as soon as possible.\u003C/p\u003E\r\n\u003Ch3\u003EWhat does ‘a smart meter upgrade is subject to survey’ mean?\u003C/h3\u003E\r\n\u003Cp\u003EIt may not always be possible to install a business smart meter due to factors that are out of our control. One reason would be poor phone signal at your business premises and for this reason a survey would need to be carried out. If after the survey we are unable to install a business smart meter, you will be advised of the reasons and given options available to you.\u003C/p\u003E\r\n\u003Ch3\u003EWhere will you install my smart meter?\u003C/h3\u003E\r\n\u003Cp\u003EIn most instances, your smart meter will be installed where your current meter is at your business premises.\u003C/p\u003E\r\n\u003Ch3\u003EWho installs my smart meter?\u003C/h3\u003E\r\n\u003Cp\u003EWe work with Smart Metering Systems plc (SMS), who will send an engineer to your business to install your smart meter on our behalf. SMS will schedule the appointment with you directly and one of their engineers will visit your site to undertake the meter install.\u003C/p\u003E\r\n\u003Ch3\u003EWhat do I need to do before my smart meter is installed?\u003C/h3\u003E\r\n\u003Cp\u003EWhen we schedule your smart meter install you will be given advice on what you need to do and what will happen on the day. Before installation, please:\u003C/p\u003E\r\n\u003Cul\u003E\r\n\u003Cli\u003E\u003Cp\u003EEnsure someone is fully briefed and available on site\u003C/p\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003E\u003Cp\u003EEnsure the meter is fully accessible and unlock any doors if your meter is in a cupboard\u003C/p\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003E\u003Cp\u003ETurn off any electrical equipment i.e. alarms, computers, machinery to ensure they are not affected when the power supply is switched off\u003C/p\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003E\u003Cp\u003EAdvise us of any times or days when the installation is not suitable\u003C/p\u003E\r\n\u003C/li\u003E\r\n\u003Cli\u003E\u003Cp\u003EAdvise our installers of any COVID restrictions in place.\u003C/p\u003E\r\n\u003C/li\u003E\r\n\u003C/ul\u003E\r\n\u003Ch3\u003EHow long does it take to install a smart meter?\u003C/h3\u003E\r\n\u003Cp\u003EInstallations are booked in advance, so you’ll get plenty of warning.\u003C/p\u003E\r\n\u003Cp\u003EOne smart meter takes around one hour on average to install, but this can vary depending on the status of your current meter i.e. how old it is and how it is set up. As part of the install process we may need to cut power for 30 - 40 minutes per meter.\u003C/p\u003E\r\n\u003Cp\u003EWe would advise on accounting for just over an hour for one smart meter to be installed, and around 2.5 hours if you’re having both your electric and gas meter replaced with smart meters.\u003C/p\u003E\r\n\u003Cp\u003ETo minimise the impact on your business, our installers can look to arrange an installation time outside of your normal operating hours. This could be in the evening or at the weekend.\u003C/p\u003E\r\n\u003Ch3\u003EDo I need a strong mobile phone signal on my premises?\u003C/h3\u003E\r\n\u003Cp\u003EDuring the installation tests will be carried out and you will be advised if your signal is strong enough. If you have a weak signal, the meter will not be able to send smart readings to us and you will be talked through the options available to you.\u003C/p\u003E\r\n\u003Ch3\u003EWhat if I don’t want my energy data to be used?\u003C/h3\u003E\r\n\u003Cp\u003EIf you’re a business with a smart meter you can choose how often you share your meter reads with us – see ‘How often will you take a reading?’ for more information.\u003C/p\u003E\r\n\u003Cp\u003EIf you do not want us to do anything with your smart meter consumption data other than calculate your bills then it’s easy to opt out, simply contact us or email \u003Ca href=\"mailto:SEUKL-Smartmeter@shell.com\"\u003ESEUKL-Smartmeter@shell.com\u003C/a\u003E to update your preferences.\u003C/p\u003E\r\n"}}],"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/help/support-for-your-business/business-smart-meter-installations/jcr_content/root/main/section","model":{}}],"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/help/support-for-your-business/business-smart-meter-installations/jcr_content/root/main","model":{}},{"organism":"Container.Footer","children":[{"organism":"Breadcrumb.Large","model":{"links":[{"name":"Home","value":"https://www.shell.co.uk/"},{"name":"Business","value":"https://www.shell.co.uk/business.html"},{"name":"Shell Energy","value":"https://www.shell.co.uk/business/shell-energy.html"},{"name":"Help","value":"https://www.shell.co.uk/business/shell-energy/help.html"},{"name":"Support For Your Business","value":"https://www.shell.co.uk/business/shell-energy/help/support-for-your-business.html"},{"name":"Business smart meter installations","value":"https://www.shell.co.uk/business/shell-energy/help/support-for-your-business/business-smart-meter-installations.html"}]},"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/help/support-for-your-business/business-smart-meter-installations/jcr_content/root/footer/breadcrumb"},{"organism":"Container.Raw","ref":"https://www.shell.co.uk/business/_jcr_content/root/footer/inherited.model.json","id":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/help/support-for-your-business/business-smart-meter-installations/jcr_content/root/footer/inherited","model":{}}],"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/help/support-for-your-business/business-smart-meter-installations/jcr_content/root/footer","model":{}}],"id":"/conf/shell/settings/wcm/templates/base/structure/jcr_content/root","model":{}}],"model":{"title":"Business smart meter installations","text":"Learn what to expect from a Shell Energy business smart meter installation, including booking, site access and installation steps.","links":[{"name":"canonical","value":"https://www.shell.co.uk/business/shell-energy/help/support-for-your-business/business-smart-meter-installations.html"},{"name":"hierarchy","value":"en_gb/business/shell-energy/help/support-for-your-business/business-smart-meter-installations"},{"name":"homeTitle","value":"Business"},{"name":"homeUrl","value":"https://www.shell.co.uk/business.html"},{"name":"locale","value":"en-GB"},{"name":"title","value":"Business smart meter installations | Business"},{"name":"textDirection","value":"ltr"},{"name":"template","value":"base"},{"name":"contentPath","value":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/help/support-for-your-business/business-smart-meter-installations"},{"name":"externalDisclaimerText","value":"Shell plc Legal Disclaimer\r\n\r\nYou are now leaving the Shell UK website.\r\n\r\nThe link you have selected will direct you to a website that is not controlled by Shell plc or any member of the Shell Group. Accordingly, neither Shell plc nor any member of the Shell Group endorses, adopts, certifies or otherwise validates the information and material contained on the linked website. This includes its sponsor and any policies, activities or services offered on the site, by any advertiser on the site or linked to the site.\r\n\r\nThank you for visiting the Shell UK website."},{"name":"themeMode"},{"name":"lastModified","value":"2026-08-20T01:13:02.194Z"},{"name":"themeName","value":"shell-energy"},{"name":"themePath","value":"/etc.clientlibs/amidala/clientlibs/theme-shell-energy"},{"name":"themeCss","value":"/etc.clientlibs/amidala/clientlibs/theme-shell-energy.ACSHASH7e079cd05af5e27a823c2bf69b9fabde.css"}]},"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/help/support-for-your-business/business-smart-meter-installations/jcr_content"}