{"organism":"Page","children":[{"organism":"Container.Raw","children":[{"organism":"Metadata","model":{"title":"After your business smart meter has been installed","links":[{"name":"After your business smart meter has been installed","value":"https://www.shell.co.uk/business/shell-energy/help/support-for-your-business/after-your-business-smart-meter-has-been-installed.html"}]},"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/help/support-for-your-business/after-your-business-smart-meter-has-been-installed/jcr_content/root/metadata"},{"organism":"ContentOwner","model":{},"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/help/support-for-your-business/after-your-business-smart-meter-has-been-installed/jcr_content/root/contentowner"},{"organism":"Container.Header","children":[{"organism":"Container.Raw","ref":"https://www.shell.co.uk/business/_jcr_content/root/header/inherited.model.json","id":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/help/support-for-your-business/after-your-business-smart-meter-has-been-installed/jcr_content/root/header/inherited","model":{}},{"organism":"Breadcrumb","model":{"links":[{"name":"Home","value":"https://www.shell.co.uk/"},{"name":"Business","value":"https://www.shell.co.uk/business.html"},{"name":"Shell Energy","value":"https://www.shell.co.uk/business/shell-energy.html"},{"name":"Help","value":"https://www.shell.co.uk/business/shell-energy/help.html"},{"name":"Support For Your Business","value":"https://www.shell.co.uk/business/shell-energy/help/support-for-your-business.html"},{"name":"After your business smart meter has been installed","value":"https://www.shell.co.uk/business/shell-energy/help/support-for-your-business/after-your-business-smart-meter-has-been-installed.html"}]},"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/help/support-for-your-business/after-your-business-smart-meter-has-been-installed/jcr_content/root/header/breadcrumb"}],"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/help/support-for-your-business/after-your-business-smart-meter-has-been-installed/jcr_content/root/header","model":{}},{"organism":"Container.Main","children":[{"organism":"Container.Section","children":[{"organism":"PageHeader","color":"inherited","model":{"title":"After your business smart meter has been installed"},"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/help/support-for-your-business/after-your-business-smart-meter-has-been-installed/jcr_content/root/main/section/page_header"},{"organism":"PromoSimple.Text","color":"inherited","id":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/help/support-for-your-business/after-your-business-smart-meter-has-been-installed/jcr_content/root/main/section/text","model":{"text":"\u003Ch3\u003EWhen will I receive my first invoice?\u003C/h3\u003E\r\n\u003Cp\u003EThis will depend on when in the month your business smart meter is installed.\u003C/p\u003E\r\n\u003Ch3\u003EI have received my first invoice and it is based on estimated meter reads. Why?\u003C/h3\u003E\r\n\u003Cp\u003EThis could be due to poor signal. We may have to send an estimated invoice or ask you to provide meter readings.\u003C/p\u003E\r\n\u003Ch3\u003EHow often will you take a reading?\u003C/h3\u003E\r\n\u003Cp\u003EYou can choose how often you want us to collect information from your smart meter, either every half hour, daily or monthly. Unless you tell us differently, we’ll collect the data daily and use it to produce accurate bills and generate information about your usage. To change your preference, just \u003Ca href=\"after-your-business-smart-meter-has-been-installed.html\"\u003Econtact us\u003C/a\u003E or email \u003Ca href=\"mailto:SEUKL-Smartmeter@shell.com\"\u003ESEUKL-Smartmeter@shell.com\u003C/a\u003E.\u003C/p\u003E\r\n\u003Ch3\u003EI have a Shell Energy business smart meter. Can I change suppliers?\u003C/h3\u003E\r\n\u003Cp\u003EA business smart meter does not affect your right to switch energy supplier. If it’s a SMETS2 meter you should not experience any issues moving supplier. However, some older smart meters may not work the same when you switch suppliers.\u003C/p\u003E\r\n\u003Ch3\u003EShould my newly installed business smart meter be set to zero?\u003C/h3\u003E\r\n\u003Cp\u003EAll meters at the point of installation will start at zero.\u003C/p\u003E\r\n\u003Ch3\u003EHow do I read the smart meter installed at my business?\u003C/h3\u003E\r\n\u003Cp\u003EMeter readings are sent to us automatically, so you don’t need to read your meter. For this reason, in-home displays (IHDs) are not provided to business customers as standard. If you would like to find out how to read your smart meter, then click here.\u003C/p\u003E\r\n\u003Ch3\u003EWhat happens to my smart meter if I switch supplier?\u003C/h3\u003E\r\n\u003Cp\u003EIf you are a business customer and we have fitted a second-generation smart meter (SMETS2) this is connected to a central wireless network and it will continue to work if you switch energy supplier.\u003C/p\u003E\r\n\u003Ch3\u003EMy smart meter is not working, who do I contact?\u003C/h3\u003E\r\n\u003Cp\u003EIf you think your smart meter has lost its connection, then check to see if the power cable is inserted.\u003C/p\u003E\r\n\u003Cp\u003EIf your smart meter is faulty or you suspect your smart meter has issues then \u003Ca href=\"after-your-business-smart-meter-has-been-installed.html\"\u003Econtact us\u003C/a\u003E or email \u003Ca href=\"mailto:SEUKL-Smartmeter@shell.com\"\u003ESEUKL-Smartmeter@shell.com\u003C/a\u003E.\u003C/p\u003E\r\n\u003Cp\u003EIn the meantime, you may have to submit meter reads manually until the problem is resolved.\u003C/p\u003E\r\n"}}],"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/help/support-for-your-business/after-your-business-smart-meter-has-been-installed/jcr_content/root/main/section","model":{}}],"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/help/support-for-your-business/after-your-business-smart-meter-has-been-installed/jcr_content/root/main","model":{}},{"organism":"Container.Footer","children":[{"organism":"Breadcrumb.Large","model":{"links":[{"name":"Home","value":"https://www.shell.co.uk/"},{"name":"Business","value":"https://www.shell.co.uk/business.html"},{"name":"Shell Energy","value":"https://www.shell.co.uk/business/shell-energy.html"},{"name":"Help","value":"https://www.shell.co.uk/business/shell-energy/help.html"},{"name":"Support For Your Business","value":"https://www.shell.co.uk/business/shell-energy/help/support-for-your-business.html"},{"name":"After your business smart meter has been installed","value":"https://www.shell.co.uk/business/shell-energy/help/support-for-your-business/after-your-business-smart-meter-has-been-installed.html"}]},"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/help/support-for-your-business/after-your-business-smart-meter-has-been-installed/jcr_content/root/footer/breadcrumb"},{"organism":"Container.Raw","ref":"https://www.shell.co.uk/business/_jcr_content/root/footer/inherited.model.json","id":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/help/support-for-your-business/after-your-business-smart-meter-has-been-installed/jcr_content/root/footer/inherited","model":{}}],"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/help/support-for-your-business/after-your-business-smart-meter-has-been-installed/jcr_content/root/footer","model":{}}],"id":"/conf/shell/settings/wcm/templates/base/structure/jcr_content/root","model":{}}],"model":{"title":"After your business smart meter has been installed","links":[{"name":"canonical","value":"https://www.shell.co.uk/business/shell-energy/help/support-for-your-business/after-your-business-smart-meter-has-been-installed.html"},{"name":"hierarchy","value":"en_gb/business/shell-energy/help/support-for-your-business/after-your-business-smart-meter-has-been-installed"},{"name":"homeTitle","value":"Business"},{"name":"homeUrl","value":"https://www.shell.co.uk/business.html"},{"name":"locale","value":"en-GB"},{"name":"title","value":"After your business smart meter has been installed | Business"},{"name":"textDirection","value":"ltr"},{"name":"template","value":"base"},{"name":"contentPath","value":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/help/support-for-your-business/after-your-business-smart-meter-has-been-installed"},{"name":"externalDisclaimerText","value":"Shell plc Legal Disclaimer\r\n\r\nYou are now leaving the Shell UK website.\r\n\r\nThe link you have selected will direct you to a website that is not controlled by Shell plc or any member of the Shell Group. Accordingly, neither Shell plc nor any member of the Shell Group endorses, adopts, certifies or otherwise validates the information and material contained on the linked website. This includes its sponsor and any policies, activities or services offered on the site, by any advertiser on the site or linked to the site.\r\n\r\nThank you for visiting the Shell UK website."},{"name":"themeMode"},{"name":"lastModified","value":"2026-08-18T01:36:35.653Z"},{"name":"themeName","value":"shell-energy"},{"name":"themePath","value":"/etc.clientlibs/amidala/clientlibs/theme-shell-energy"},{"name":"themeCss","value":"/etc.clientlibs/amidala/clientlibs/theme-shell-energy.ACSHASH7e079cd05af5e27a823c2bf69b9fabde.css"}]},"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/help/support-for-your-business/after-your-business-smart-meter-has-been-installed/jcr_content"}