{"organism":"Page","children":[{"organism":"Container.Raw","children":[{"organism":"Metadata","model":{"title":"Help to pay","links":[{"name":"Help to pay","value":"https://www.shell.co.uk/business/shell-energy/help/payments/help-to-pay.html"}]},"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/help/payments/help-to-pay/jcr_content/root/metadata"},{"organism":"ContentOwner","model":{},"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/help/payments/help-to-pay/jcr_content/root/contentowner"},{"organism":"Container.Header","children":[{"organism":"Container.Raw","ref":"https://www.shell.co.uk/business/_jcr_content/root/header/inherited.model.json","id":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/help/payments/help-to-pay/jcr_content/root/header/inherited","model":{}},{"organism":"Breadcrumb","model":{"links":[{"name":"Home","value":"https://www.shell.co.uk/"},{"name":"Business","value":"https://www.shell.co.uk/business.html"},{"name":"Shell Energy","value":"https://www.shell.co.uk/business/shell-energy.html"},{"name":"Help","value":"https://www.shell.co.uk/business/shell-energy/help.html"},{"name":"Payments","value":"https://www.shell.co.uk/business/shell-energy/help/payments.html"},{"name":"Help to pay","value":"https://www.shell.co.uk/business/shell-energy/help/payments/help-to-pay.html"}]},"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/help/payments/help-to-pay/jcr_content/root/header/breadcrumb"}],"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/help/payments/help-to-pay/jcr_content/root/header","model":{}},{"organism":"Container.Main","children":[{"organism":"Container.Section","children":[{"organism":"PageHeader","color":"inherited","model":{"title":"Help to pay"},"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/help/payments/help-to-pay/jcr_content/root/main/section/page_header"},{"organism":"PromoSimple.Text","color":"inherited","id":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/help/payments/help-to-pay/jcr_content/root/main/section/text","model":{"text":"\u003Ch2\u003EStruggling to pay for your energy?\u003C/h2\u003E\n\u003Cp\u003EIf you’re struggling to settle your invoice, please talk to us – we’ll try our best to help. \u003C/p\u003E\n\u003Cp\u003ECall us on \u003Cb\u003E0330 094 9184\u003C/b\u003E or email us at \u003Ca href=\"mailto:SEUKL-Collections@shell.com\" target=\"_blank\" rel=\"noopener noreferrer\"\u003ESEUKL-Collections@shell.com\u003C/a\u003E with your account number and up-to-date meter reading to hand. \u003C/p\u003E\n\u003Cp\u003EWe'll consider your circumstances, so you'll need to tell us about your situation.\u003C/p\u003E\n\u003Ch2\u003ELet us know as soon as possible\u003C/h2\u003E\n\u003Cp\u003EThe sooner you contact us, the sooner we can try to help resolve your issue.\u003C/p\u003E\n\u003Cp\u003EIf you don’t let us know you’re having trouble, we might have to:\u003C/p\u003E\n\u003Cul\u003E\n\u003Cli\u003E\u003Cp\u003EApply extra charges and interest in addition to the amount owed in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.\u003C/p\u003E\n\u003C/li\u003E\n\u003Cli\u003E\u003Cp\u003EApply for a County Court Judgement which may impact your future credit rating. \u003C/p\u003E\n\u003C/li\u003E\n\u003Cli\u003E\u003Cp\u003EDisconnect your energy supply.\u003C/p\u003E\n\u003C/li\u003E\n\u003C/ul\u003E\n\u003Cp\u003EFailure to pay your bill may result in interest being charged to your account and other actions being taken under our \u003Ca href=\"https://www.shell.co.uk/business/shell-energy/terms.html\"\u003ETerms and Conditions of Supply\u003C/a\u003E\u003Cb\u003E.\u003C/b\u003E\u003C/p\u003E\n\u003Ch2\u003EHow to make a payment\u003C/h2\u003E\n\u003Cp\u003EVisit our \u003Ca href=\"https://www.shell.co.uk/business/shell-energy/help/payments/how-to-pay.html\"\u003EHow to Pay page\u003C/a\u003E to view our available payment methods.\u003C/p\u003E\n\u003Ch2\u003EMaking it easier to pay\u003C/h2\u003E\n\u003Cp\u003EGet in touch to discuss options available to you which might help to manage your energy costs. \u003C/p\u003E\n\u003Cul\u003E\n\u003Cli\u003E\u003Cp\u003E\u003Cb\u003EDirect Debit \u003C/b\u003E– Set up a Direct Debit to ensure you never miss a payment.\u003C/p\u003E\n\u003C/li\u003E\n\u003Cli\u003E\u003Cp\u003E\u003Cb\u003ERestructure your payments\u003C/b\u003E – spread your debt into regular instalments.\u003C/p\u003E\n\u003C/li\u003E\n\u003Cli\u003E\u003Cp\u003E\u003Cb\u003EInstalling an Automated Meter Reading (‘AMR’) data logger \u003C/b\u003E– record your daily gas and electricity meter usage to ensure your bills are accurate.\u003C/p\u003E\n\u003C/li\u003E\n\u003Cli\u003E\u003Cp\u003E\u003Cb\u003EEnergy saving advice \u003C/b\u003E– \u003Ca href=\"https://www.shell.co.uk/business/shell-energy/help/support-for-your-business/energy-efficiency-advice-for-your-business.html\"\u003EFind out how to save energy and money\u003C/a\u003E.\u003C/p\u003E\n\u003C/li\u003E\n\u003C/ul\u003E\n\u003Ch2\u003EAvoid disconnection\u003C/h2\u003E\n\u003Cp\u003EDisconnection is a last resort. We’ll work with you to explore every avenue for you to clear your debt and give you lots of warning before we apply for a disconnection warrant.\u003C/p\u003E\n\u003Ch2\u003EAccess independent advice\u003C/h2\u003E\n\u003Cp\u003EYou can contact:\u003C/p\u003E\n\u003Cul\u003E\n\u003Cli\u003E\u003Cp\u003E\u003Ca href=\"https://www.citizensadvice.org.uk/consumer/get-more-help/if-you-need-more-help-about-a-consumer-issue/\" target=\"_blank\"\u003ECitizens Advice consumer helpline\u003C/a\u003E - they can give you advice about your business’ energy contract and help you understand your rights\u003C/p\u003E\n\u003C/li\u003E\n\u003Cli\u003E\u003Cp\u003E\u003Ca href=\"https://www.businessdebtline.org/\" target=\"_blank\"\u003EBusiness Debtline\u003C/a\u003E - they can give you free debt advice if you have a small business or you’re self employed\u003C/p\u003E\n\u003C/li\u003E\n\u003C/ul\u003E\n"}}],"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/help/payments/help-to-pay/jcr_content/root/main/section","model":{}}],"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/help/payments/help-to-pay/jcr_content/root/main","model":{}},{"organism":"Container.Footer","children":[{"organism":"Breadcrumb.Large","model":{"links":[{"name":"Home","value":"https://www.shell.co.uk/"},{"name":"Business","value":"https://www.shell.co.uk/business.html"},{"name":"Shell Energy","value":"https://www.shell.co.uk/business/shell-energy.html"},{"name":"Help","value":"https://www.shell.co.uk/business/shell-energy/help.html"},{"name":"Payments","value":"https://www.shell.co.uk/business/shell-energy/help/payments.html"},{"name":"Help to pay","value":"https://www.shell.co.uk/business/shell-energy/help/payments/help-to-pay.html"}]},"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/help/payments/help-to-pay/jcr_content/root/footer/breadcrumb"},{"organism":"Container.Raw","ref":"https://www.shell.co.uk/business/_jcr_content/root/footer/inherited.model.json","id":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/help/payments/help-to-pay/jcr_content/root/footer/inherited","model":{}}],"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/help/payments/help-to-pay/jcr_content/root/footer","model":{}}],"id":"/conf/shell/settings/wcm/templates/base/structure/jcr_content/root","model":{}}],"model":{"title":"Help to pay","links":[{"name":"canonical","value":"https://www.shell.co.uk/business/shell-energy/help/payments/help-to-pay.html"},{"name":"hierarchy","value":"en_gb/business/shell-energy/help/payments/help-to-pay"},{"name":"homeTitle","value":"Business"},{"name":"homeUrl","value":"https://www.shell.co.uk/business.html"},{"name":"locale","value":"en-GB"},{"name":"title","value":"Help to pay | Business"},{"name":"textDirection","value":"ltr"},{"name":"template","value":"base"},{"name":"contentPath","value":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/help/payments/help-to-pay"},{"name":"externalDisclaimerText","value":"Shell plc Legal Disclaimer\r\n\r\nYou are now leaving the Shell UK website.\r\n\r\nThe link you have selected will direct you to a website that is not controlled by Shell plc or any member of the Shell Group. Accordingly, neither Shell plc nor any member of the Shell Group endorses, adopts, certifies or otherwise validates the information and material contained on the linked website. This includes its sponsor and any policies, activities or services offered on the site, by any advertiser on the site or linked to the site.\r\n\r\nThank you for visiting the Shell UK website."},{"name":"themeMode"},{"name":"lastModified","value":"2026-08-21T00:06:07.081Z"},{"name":"themeName","value":"shell-energy"},{"name":"themePath","value":"/etc.clientlibs/amidala/clientlibs/theme-shell-energy"},{"name":"themeCss","value":"/etc.clientlibs/amidala/clientlibs/theme-shell-energy.ACSHASH7e079cd05af5e27a823c2bf69b9fabde.css"}]},"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/help/payments/help-to-pay/jcr_content"}