{"organism":"Page","children":[{"organism":"Container.Raw","children":[{"organism":"Metadata","model":{"title":"Our complaints performance","links":[{"name":"Our complaints performance","value":"https://www.shell.co.uk/business/shell-energy/help/about-us/our-complaints-performance.html"}],"tags":[{"name":"Shell 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complaint confidentially.  We are committed to continually improve to service we provide and to learn from any feedback we receive.\u003C/p\u003E\r\n"},"id":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/help/about-us/our-complaints-performance/jcr_content/root/main/section/page_header"},{"organism":"PromoSimple.Text","color":"inherited","id":"/content/shell/countries/united-kingdom/en_gb/business/shell-energy/help/about-us/our-complaints-performance/jcr_content/root/main/section/text","model":{"text":"\u003Ch3\u003EComplaints received and resolved\u003C/h3\u003E\r\n\u003Cp\u003EThis is the number of complaints we’ve received and resolved in Q1 (1st Jan – 31st Mar 2026):\u003C/p\u003E\r\n\u003Ctable cellpadding=\"1\" cellspacing=\"0\" border=\"1\"\u003E\r\n\u003Ctbody\u003E\u003Ctr\u003E\u003Ctd\u003ENumber of complaints received \u003C/td\u003E\r\n\u003Ctd\u003E56\u003C/td\u003E\r\n\u003C/tr\u003E\u003Ctr\u003E\u003Ctd\u003ENumber of complaints per 100,000 customer accounts\u003C/td\u003E\r\n\u003Ctd\u003E0.0006\u003C/td\u003E\r\n\u003C/tr\u003E\u003Ctr\u003E\u003Ctd\u003ENumber of complaints resolved\u003Csup\u003E*\u003C/sup\u003E\u003C/td\u003E\r\n\u003Ctd\u003E65\u003C/td\u003E\r\n\u003C/tr\u003E\u003Ctr\u003E\u003Ctd\u003ENumber of complaints resolved per 10,000 customer accounts\u003C/td\u003E\r\n\u003Ctd\u003E0.0065\u003C/td\u003E\r\n\u003C/tr\u003E\u003Ctr\u003E\u003Ctd\u003E% complaints resolved by end of next working day\u003C/td\u003E\r\n\u003Ctd\u003E16%\u003C/td\u003E\r\n\u003C/tr\u003E\u003Ctr\u003E\u003Ctd\u003E% complaints resolved within 8 weeks\u003C/td\u003E\r\n\u003Ctd\u003E89%\u003C/td\u003E\r\n\u003C/tr\u003E\u003C/tbody\u003E\u003C/table\u003E\r\n\u003Cp\u003E\u003Csup\u003E*\u003C/sup\u003E Including complaints resolved which were raised in previous quarters.\u003C/p\u003E\r\n\u003Ch3\u003EOUR HISTORICAL COMPLAINTS STATISTICS\u003C/h3\u003E\r\n\u003Ctable cellpadding=\"1\" cellspacing=\"0\" 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