Frequently asked questions

We will deliver your OBUs to wherever you want them, along with instructions for self-installation. It’s a straight forward process – you can simply plug in the OBU in the cigarette lighter socket and off you go. They can be transferred between vehicles, and any updates can be rolled out via satellite which means your drivers don’t need to come back to base.

For further guidance, here is an OBU installation video* from one of our tolling partners. Screens and features may vary based on the OBU that our experts recommend for you, but the plug-and-play installation instructions are the same. *English only

In some countries fuel cards are still physically required to pay tolls. Where electronic toll systems already exist, it is enough to virtually connect your Shell Card with the electronic device. The card may still be required, but only to top up the device or to pay the deposit for it.

We’ll keep you informed of new joiners by email, plus our website and eRoad Services Portal will be updated.

We recommend that our customers take advantage of Shell as a one-stop-shop for all their mobility and fleet solutions requirements. Shell provides:

• A strong European network, located where you need us
• Places for your drivers to rest and refresh
• Layers of security that help to protect your fleet from fraud – from card and purchase restriction you control (e.g. countries, networks),, to CCTV at Shell stations, card restrictions
• International services: additional toll solutions including VAT and Excise Duty recovery, truck wash, truck parking and more
• Solutions that support business to lower their exhaust CO₂ emissions and provide insight into potential fleet efficiencies (e.g. CO₂ Offsetting and Telematics, respectively)