Technical Support
We understand how complicated engine oils can be and the pressure of selecting the right oil. To make things easier for you we have a number of tools available:
Shell LubeMatch is a web-based tool making it easier for you to find the right oil for the right application. Just enter your registration and model and we do the rest.
- Available 24 hours a day
- Mobile-friendly, designed for enhanced mobile experience
- Upgraded smart search feature for easier and quicker vehicle selection
- Improved save and print functionality and vehicles and equipment can now be added to favourites.
LubeChat is our online chat tool, bringing you a vast array of Shell knowledge, equipping you to make faster, better-informed decisions that can ultimately help bring down your total cost of ownership.
- New ‘WebChat’ feature allows customers to chat live with our technical helpdesk advisors, providing a smooth and convenient experience
- It works on your smartphone and your computer
- It's available 24/7
- Access technical and safety sheets on Shell products
- Get the recommended Shell alternative if you have an issue with your current product.
If you would appreciate a more personal approach, get in touch with our dedicated account managers who are here to help with things like stocking the best mix of grades for your garage and marketing to your customers. Contact us today to arrange a visit to your workshop!
Alternatively, there are various other ways you can contact Shell’s Technical Support
- Telephone 0800 731 8888 (Option 3)
- Email productinfo-uk@shell.com
- Technical Data Sheets and Material Safety
Shell Helix Portfolio
In the UK, we have three main ranges in the Shell Helix Portfolio suitable for the independent workshops.
Branded Workshop
For those who may be interested in joining our community of Shell Branded Workshops, the opportunity is here.