How can I raise a query or concern via the Global Helpline?
The Global Helpline is available 24 hours a day, 365 days a year. Calls and reports over the Helpline are received on behalf of Shell by an independent third party specialist Helpline provider. There are two ways to submit a report:
Visit the Global Helpline website. You can fill in a form to submit your query or concern. The website is available in 14 languages, including English, and is available to third parties as well as Shell employees.
Call Global Helpline in your country: You can call the helpline from any country in which Shell operates without a charge. If requested an interpreter can be brought into the call to assist the English-speaking interviewer. If a prompt for the required language is not heard, say the name of the required language when you connect to the interviewer.