Contact Us

How to contact Shell Bacton

If you live locally and you would like to contact someone in relation to our operations at Bacton urgently or in an emergency, then please contact us using the below details. We aim to respond to you as quickly as we can.

Shell Bacton Gatehouse: +44 (0)1263 582781

Community Notices


We aim to be a valued member of the community. At the plant, operations are managed with care for the safety of staff, the community and the Environment. If you live locally and your request is not urgent, such as if you have feedback for us or would like to make a complaint, please fill in this form and we will reply as soon as possible.

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About Bacton Gas Plant

Information about the role of the gas plant in supplying energy to the UK safely, and the processing on site.

Our Role in the Community

Find out how we are part of the local community delivering real lasting benefits.

Health, Safety and Environment

Find out about our commitment to safety and plant regulations.